Automotive customer service Work, Jobs in Reading, Brk (with Salaries)

Sales Operations Executive (Customer Experience Team)
Select Car Leasing —Reading
- Monday to Friday
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Work from home
Quick apply
13d
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Automotive Product Specialist
Waylands Automotive —Reading
- £29,741.40 a year
- Weekend availability
- Bilingual
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
13d
Credit Controller (12 month FTC)
BCA —Camberley
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Sales Executive ( Omoda Jaecoo)
Sandown Omoda Jaecoo Newbury —Newbury
- £27,250 - £53,000 a year
- Full-time
- Sales
- Customer service
- Salesforce
- Annual leave
- Employee assistance programme
Quick apply
Motor Sales Representative - Full Time
Motor2Go LTD —Uxbridge
- £2,000 a month
- Full-time
- Sales
- Customer service
- English
- Free parking
Quick apply
Contract - Customer Coordinator
Honda —Bracknell
- Monday to Friday
- Remote
- Customer service
- Organisational skills
- Work from home
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
12d
Service Manager/Receptionist
Keith Gotts Independent Land-Rover specialists —Alton
- £30,000 - £40,000 a year
- Full-time
- Customer service
- Computer skills
- In-person
- Free parking
- Annual leave
Quick apply
Sales Executive ( Omoda Jaecoo)
Sandown Omoda Jaecoo Basingstoke —Basingstoke
- £27,250 - £53,000 a year
- Full-time
- Spanish
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
ArvatoConnect —Datchet
- £27,976 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount
Porsche Product / Handover Specialist
Ryland Automotive —High Wycombe
- Up to £32,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
2d
Service Advisor - Mercedes-Benz Commercial
Rossetts Commercials Mercedes-Benz —Aldershot
- £32,600 - £34,200 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Profit sharing
- Health & wellbeing programme
Quick apply
4d
Online Administration Coordinator
BCA —Hook
- £26,926.24 a year
- Weekend availability
- Customer service
- Microsoft Office
- Driving
- Employee assistance programme
- Employee discount
Quick apply
2d
Mercedes Benz Sales Executive
Vertu Motors —Bracknell
- £25,000 - £50,000 a year
- Weekend availability
- Sales
- Customer service
- Communication skills
- Employee discount
Quick apply
Customer Liaison Executive
Gordon Murray Group —Windlesham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Vehicle Damage Assessor (VDA) Trainee
Motofix Accident Repair Centres —Camberley
- Up to £33,500 a year
- Sales
- Customer service
- IT
- Annual leave
- Life insurance
Quick apply
2d
Anchor Cars Sales Executive
Anchor Group —Reading
- £60,000 a year
- Weekend availability
- Sales
- Salesforce
- In-person
- Free parking
Quick apply
Sales Executive (Chery)
Sandown Chery Newbury —Newbury
- Up to £53,000 a year
- Full-time
- Customer service
- Salesforce
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Support Specialist
The Electric Car Scheme —Hayes
- £30,000 - £35,000 a year
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick apply
5d

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Sales Operations Executive (Customer Experience Team)

Select Car Leasing
Reading

Quick apply

Job details

Permanent
13 days ago

Benefits

Free parking
Company pension
Work from home
Company events
Employee assistance programme
Enhanced maternity leave
Enhanced paternity leave
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Sales
Customer service
Sales administration
Complaint handling
Microsoft Office
Organisational skills
Customer support
Communication skills

Full job description

Sale Operations Executive (Customer Experience)

Location: Reading | Office-Based | Full-Time | Permanent

Hours: 9:00am - 17:30pm

Days: Monday - Friday

Join the UK's most trusted car leasing company and become part of our fast-paced Sales Operations function.

As a Customer Experience Executive, you will manage customer communications from order handover through to delivery, taking ownership of queries and ensuring a smooth customer journey.

Strong telephony experience is essential for this role. You will handle inbound and outbound customer calls, resolve queries, provide updates, and build strong relationships through clear and professional communication.

If you are customer-focused, confident on the phone, and enjoy problem-solving in a busy operational environment, we’d love to hear from you.

What You'll Be Doing

Managing inbound customer queries across phone, email, and portal channels, ensuring responses are handled within agreed service levels.
Handling a high volume of inbound and outbound customer calls, providing updates, resolving queries, and delivering excellent customer service.
Taking ownership of customer queries from initial contact through to resolution, ensuring customers are kept informed throughout the process.
Communicating order updates, delivery information, and outstanding actions to customers in a clear and timely manner.
Acting as the first point of contact for customer concerns including dissatisfaction, complaints, potential cancellations, and poor reviews.
Managing difficult conversations professionally, demonstrating empathy while working towards effective solutions.
Updating CRM systems with accurate notes, actions, and outcomes to ensure customers receive a consistent experience across the team.
Working closely with Sales, Administration, Finance, and operational teams to gather information and resolve customer queries.
Reviewing outstanding order actions and proactively communicating next steps to customers to support a smooth journey.
Identifying and escalating concerns relating to customer vulnerability, fraud, or potential mis-selling in line with company procedures.
Supporting internal teams with customer-related requests and providing guidance where required.
Identifying opportunities to improve the customer journey through feedback, process improvements, communication updates, FAQs, and customer touchpoints.
Supporting the reduction of complaints, cancellations, and negative customer experiences by delivering proactive and effective communication.
Ensuring all customer interactions are completed in line with FCA regulations, company policies, and customer service standards.

What We're Looking For

Essential: Previous experience in a telephone-based customer service, contact centre, customer support, service advisor, or customer experience role.
Strong telephony experience is a key requirement for this role. You must be confident handling inbound and outbound customer calls, managing queries, and delivering excellent service over the phone.
Experience working in a fast-paced environment with a focus on customer communication and resolution.
Excellent verbal and written communication skills with the ability to build rapport and manage customer expectations.
A confident and professional telephone manner with the ability to handle challenging conversations.
Strong problem-solving skills with a proactive and solution-focused approach.
Excellent organisational skills with the ability to prioritise workload and manage multiple customer queries.
Strong attention to detail and the ability to maintain accurate records.
Experience using CRM systems and maintaining clear customer notes.
Good knowledge of Microsoft Office, including Outlook, Word, and Excel.
A positive, resilient, and customer-focused attitude.
Ability to work effectively under pressure while maintaining high service standards.
A collaborative team player who supports colleagues and contributes to team success.

Desirable Experience

Experience within vehicle leasing, automotive, finance, or operational processing environments.
Knowledge of vehicle leasing processes, finance agreements, or customer order journeys.
Experience handling complaints, customer retention conversations, or cancellation queries.
Experience working within a regulated environment.

What We Offer

Competitive salary
Annual performance bonus
Ongoing training and career development opportunities
Career progression within a growing business
Quarterly peer-voted recognition awards
Company pension scheme
Employee Assistance Programme
Enhanced Maternity and Paternity Pay
Enhanced Sick Pay
Mindfulness coaching
Birthday voucher and long-service rewards
Company and team social events
Free on-site parking
Employee referral programme

Our Values

At Select Car Leasing, our DRIVE values are at the heart of everything we do:

Dedication
Respect
Integrity
Value
Excellence

Apply Today

If you are passionate about delivering exceptional customer experiences, confident handling customer conversations over the phone, and enjoy working in a fast-paced operational environment, we’d love to hear from you.

Benefits:

Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Free parking
On-site parking
Referral programme
Sick pay
Work from home

Experience:

Customer service: 2 years (required)
Sales administration: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Reading RG2 0TD

Quick apply

Refine Your Search

automotive customer service jobs in reading, brk

Sales Operations Executive (Customer Experience Team)

Assistant Customer Service Manager

Automotive Product Specialist

Credit Controller (12 month FTC)

Sales Executive ( Omoda Jaecoo)

Motor Sales Representative - Full Time

Contract - Customer Coordinator

Customer Resolutions Team Manager

Service Manager/Receptionist

Sales Executive ( Omoda Jaecoo)

Customer Service Advisor

Porsche Product / Handover Specialist

Service Advisor - Mercedes-Benz Commercial

Online Administration Coordinator

Mercedes Benz Sales Executive

Customer Liaison Executive

Vehicle Damage Assessor (VDA) Trainee

Anchor Cars Sales Executive

Sales Executive (Chery)

Customer Support Specialist

I want to receive the latest job alerts for automotive customer service in reading, brk

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