complaints manager Work, Jobs in reading, brk (with Salaries)

Porsche Personal Case Manager
RAC —Reading
- Up to £27,000 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Free parking
- Annual leave
Call Centre Manager
Bramah Safeguarding CIC —Reading
- £45,000 - £55,000 a year
- Management
- Sales
- Customer service
Quick apply
2d
Zara Reading Customer Experience Deputy Manager
INDITEX —Reading
- Weekend availability
- Customer service
- Analysis skills
- Leadership
Quick apply
7d
Trainee Property Manager
LRG —Reading
- Up to £28,800 a month
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Employee discount
Quick apply
Shift Manager
Five Guys UK —Reading
- From £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Employee assistance programme
- Employee discount
Customer Services Executive
Healthxchange —Reading
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Duty Manager
The Club at Mapledurham —Reading
- £27,476.80 a year
- Weekend availability
- Hospitality
- Communication skills
- Free parking
- Employee assistance programme
13d
Customer Journey Improvement Specialist
Montu UK —Winnersh
- £55,000 - £62,500 a year
- Full-time
- Hybrid work
- Travel
Customer Success Manager
iomart —Cookham
- £37,000 - £50,000 a year
- Full-time
- CRM software
- Management
- Sales
2d
Housing and Partnership Manager
Affinity Trust —Thame
- £45,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance programme
8d
Manager Station Operations London Heathrow
Alaska Airlines —Hounslow
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
2d
Trading Standards Officer
Royal Borough of Windsor and Maidenhead —Maidenhead
- £39,526 - £50,446 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
European Service Admin Manager
Molecular Devices —Winnersh
- Full-time
- Sales
- Customer service
- English
- Annual leave
Assistant Development Manager
Rendall & Rittner —Reading
- £38,000 - £40,000 a year
- Overtime
- Employee assistance programme
Residence Manager
UPP Ltd —Oxford
- £39,702 a year
- Nights as needed
- Team management
- IT
- Communication skills
- Annual leave
- Employee discount
8d
Deputy Administration Manager (Defined Contributions)
XPS Pensions Group —Reading
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
- Referral programme
2d
Regional Manager
Grandir UK —Basingstoke
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Assistant Manager
Five Guys UK —Reading
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Employee assistance programme
- Employee discount
Operational Change Specialist
Montu UK —Winnersh
- £55,000 - £62,500 a year
- Full-time
- Travel
Store Manager
Aldi —Alton
- £52,910 - £69,000 a year
- Annual leave

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Porsche Personal Case Manager

RAC -
Reading

Apply Now

Job details

Permanent
Up to £27,000 a year

Benefits

Free parking
Annual leave
Car scheme

Qualifications

Complaint handling
Microsoft Office
Customer support

Full job description

About The Role

Join the Porsche Customer Relations Hub – Powered by RAC

Role: Personal Case Manager
Location: Porsche HQ, Reading
Salary: Up to £27,000 + Excellent Benefits
Contract: Full-time, Permanent
Hybrid Working Available (Post-Probation)

Do you have a passion for delivering exceptional customer experiences?

Do you have a background in Contact Centres? If you know how to make customers feel truly valued, we want to hear from you.

As a Personal Case Manager at the Porsche Customer Relations Hub, you’ll be the voice of one of the world’s most iconic luxury brands. You’ll provide tailored, empathetic support to every customer, ensuring their experience reflects the prestige of the Porsche name.

Why Porsche?

Porsche isn’t just about high-performance cars—it’s about high-performance people. Our success is built on strong relationships and unforgettable customer care. That’s why we empower our Personal Case Managers to go beyond scripts and targets, and instead focus on bespoke solutions that build loyalty and trust.

What You’ll Be Doing

Be the first point of contact for Porsche customers via phone and email
Take ownership of enquiries and complaints, delivering timely, personalised resolutions
Handle FCA-regulated complaints with professionalism and care
Communicate clearly and empathetically across multiple channels
Collaborate with Porsche Centres and internal teams to ensure seamless service
Continuously grow your knowledge of Porsche products, services, and compliance standards
Tailor goodwill gestures to reflect each customer’s unique experience

What We’re Looking For

Proven experience in customer support within a Contact Centre Environment
Confident communicator with strong listening skills
Skilled in complaint handling and resolution
Comfortable using MS Office and CRM systems
Passionate about continuous improvement and customer satisfaction
Resilient, motivated, and able to thrive in a fast-paced team environment

What You’ll Get in Return

Flexible hybrid working after probation
Sociable hours: Monday–Friday 08:00–18:00, Saturday 09:00–13:00 (1 in 4 weekends)
27 days annual leave + bank holidays
Annual bonus based on company performance
Free RAC Ultimate Breakdown Cover from day one
Free parking, tea & coffee, and subsidised onsite restaurant
Access to Porsche experiences and exclusive team events
Car salary sacrifice scheme (including electric vehicles)
Confidential wellbeing support for you and your family
Colleague Share Scheme – share in RAC’s success!

Why Apply?

Be part of a prestigious luxury brand known for excellence
Join a fun, friendly, and driven team
Enjoy a supportive work culture that values your contribution
Build a career with real progression opportunities

We’re proud to be an inclusive employer and welcome applications from all backgrounds. If you’re ready to deliver customer care that’s worthy of the Porsche crest, apply today.

Apply Now

Refine Your Search

complaints manager jobs in reading, brk

Porsche Personal Case Manager

Call Centre Manager

Zara Reading Customer Experience Deputy Manager

Trainee Property Manager

Shift Manager

Customer Services Executive

Duty Manager

Customer Journey Improvement Specialist

Customer Success Manager

Housing and Partnership Manager

Manager Station Operations London Heathrow

Trading Standards Officer

European Service Admin Manager

Assistant Development Manager

Residence Manager

Deputy Administration Manager (Defined Contributions)

Regional Manager

Assistant Manager

Operational Change Specialist

Store Manager

I want to receive the latest job alerts for complaints manager in reading, brk

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