Director of customer experience Work, Jobs in Reading, Brk (with Salaries)

Director of Customer Operations and Engagement, EMEA
IPCI —High Wycombe
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Head of Events
Hurley House Hotel —Maidenhead
- £60,000 a year
- Full-time
- Hospitality
- Sales
- Microsoft Office
- Employee discount
- Referral programme
Quick apply
Business Analyst - 6 month FTC
TrustMark (2005) Ltd —Basingstoke
- £60,000 - £65,000 a year
- Full-time
- Analysis skills
- Agile
- In-person
- Free parking
- Sick pay
Quick apply
5d
ZARA READING VISUAL/COMMERCIAL MANAGER
INDITEX —Reading
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply
International Future Leadership Programme
MCFT —Maidenhead
- £35,000 a year
- Full-time
- Hospitality
- Sales
- Business development
- Life insurance
- Referral programme
Quick apply
6d
Buying Manager
John George —Reading
- Full-time
- Microsoft Excel
- ERP systems
- In-person
- Profit sharing
Quick apply
13d
Marketing Manager / Designate
Royal Talens —Wokingham
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Marketing
- English
- Employee discount
Quick apply
3d
Office Administrator
MAK Electrical Solutions Ltd —Send
- £24,800 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
11d
Commercial Strategy Manager
PepsiCo —Reading
- Analysis skills
- Communication skills
Regional Operations Director - Places Leisure
Places for People —Camberley
- £80,000 - £90,000 a year
- Contracts
- Leadership
- Annual leave
- Employee discount
office administrator
Amora Roofing LTD —Arborfield
- From £25,000 a year
- Full-time
- Google Suite
- English
- Administrative experience
Quick apply
3h
LEAD FLORIST & COMMERCIAL MANAGER
Group of Florist Shops —Wokingham
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Merchandising
- Administrative experience
- Employee discount
Quick apply
14d
PEOPLE BUSINESS PARTNER
BaxterStorey —Reading
- Up to £60,000 a year
- Hospitality
- Human resources
- Employee assistance programme
- Employee discount
9d
Marketing & Communications Director
Chartwells —Chertsey
- Hospitality
- Food service
- Contracts
- Employee discount
6d
Showroom Assistant
Minoli —Oxford
- £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Annual leave
Quick apply
2d
Regional Sales Manager
Grundon —Ewelme
- Full-time
- Sales
- Negotiation
Quick apply
Programme Manager
Thames Water Utilites —Reading
- £75,000 - £100,000 a year
- Full-time
- Hybrid work
- Management
- DevOps
- Bachelor's degree
- Annual leave
2d
Finance & Operations Manager
Jewel Home Group Ltd —Bagshot
- £45,000 - £55,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
Quick apply
13d
Junior International Finance Manager Programme - UK - International
MCFT —Maidenhead
- £35,000 a year
- Full-time
- Hospitality
- Sales
- In-person
- Life insurance
- Referral programme
Quick apply
6d
Food Ventures D2C Lead - UK
PepsiCo —Reading
- Analysis skills
- Continuous improvement
- Leadership

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Director of Customer Operations and Engagement, EMEA

IPCI -
High Wycombe

Quick apply

Job details

Benefits

Company pension
On-site parking

Qualifications

Software deployment
Supply chain
Analysis skills
Account management
Communication skills

Full job description

Director of Customer Operations and Engagement, EMEA

High Wycombe HP11 2EE

Hybrid working - 3 days office based

IPC International, the purchasing and supply chain organisation for Subway Franchisees in Europe, has an excellent opportunity for an experienced Director of Customer Operations and Engagement, EMEA to join our team.

The Role

Its an exciting time for the organisation IPC International was formed in 2025 by bringing together the IPC EMEA and IPC Asia Pacific teams, to create a single, global business.

This role is responsible for delivering Franchisee and customer operational excellence across the EMEA region, ensuring consistent engagement, responsive support and effective deployment of services and capabilities.

Taking a lead role in managing a complex series of regional stakeholders including our customer base (Franchisees and Master Franchisees) and stakeholders (i.e. Subway) and working closely with our board to ensure the highest levels of customer and operational excellence.

The position ensures that all Franchisee and customer operations, including onboarding, training, communications, insights, and support services, are executed with precision, aligned to international standards, and adapted to regional requirements.

The role acts as the primary regional interface between the international customer experience function and in market teams, driving operational performance, proactive issue resolution, and continuous improvement in Franchisee and customer outcomes.

What were looking for in you

Senior experience in operations, customer engagement and service delivery leadership
Comfortable operating with high degrees of regional autonomy but within an established delivery framework
Experience in managing a complex set of stakeholders including working closely with a board of directors focused on governance and customer experience
Ability to balance strategic design with handson delivery
Strong understanding of Franchise and Master Franchise operating models
Datadriven decisionmaking; able to translate insights into prioritised improvements and measurable outcomes
Track record in driving automation and reduction in cost to serve whilst driving higher levels of performance
Storytelling combined with strong operational communications delivery
Proven experience leading support operations, issue management, and service deployment activities and engaging the broader business with passion
Proven experience of leading technology and non-technology support desks, leading in-field account management teams
Strong analytical capability with experience translating insights into operational improvements
Excellent stakeholder management and communication skills across diverse markets and cultures.

What will you be doing?

Leading Franchisee engagement and operational management activities
Delivering on data analytics
Stakeholder management and leading on regional operating committees
Strategic leadership
Regional communications
Driving support desks, customer trends

What is important to us?

Our culture and values are at the heart of everything we do and are an important part of our hiring process.

Our three values are:

We are empowered - we have the freedom to make a difference together.
We collaborate - we trust and depend on each other. We contribute. We succeed together.

We deliver on our commitments - we deliver on our commitments together, individually, today and tomorrow.

Our ground rules:

Be courageous in being vulnerable
Be open minded and curious. Open to others perspectives
Say what we mean
Be ourselves. Bring our opinions and thoughts
Speak up and surface concerns
Provide support, understanding and empathy if we slip down the ladder
Watch for subgroups within our group
Nurture ourselves and others

How do we support our employees?

Joining a new company can be daunting; we support everyone who has chosen IPC International to develop their career, with:

A structured onboarding programme.
Time with the senior leadership team, as well as your colleagues and our Culture Champions.
Training programmes to develop your skills and ways of working, focusing on feedback and management of work.
Flexible working between the hours 8am - 6.30pm. We appreciate the juggle of life and home can be challenging and provide opportunities to flex your start and leave times.
Excellent benefits package including enhanced pension contribution, healthcare, 25 days holiday, salary sacrifice schemes. Plus, we also provide breakfast and lunch items in the office!
On-site parking
A chance to volunteer at our nominated charities. In addition, you will get one volunteer day a year to work with your chosen charity.
Recognition award schemes and a Summer and Winter event each year

We actively support diversity, equity and inclusion and make sure that our employees are valued and treated with dignity and respect. We encourage everyone in our business to reach their potential.

About us

IPC International, created by bringing together two strong teams, IPC EMEA and IPC Asia Pacific, is a go-to and trusted supply chain partner, with over 20 years proven experience supporting Subway Franchisees and rapidly scaling store growth across complex markets.

With international coverage through our vast supplier and distributor base, and an unmatched portfolio of services, we support the end-to-end supply chain. All of this is powered by great people, execution and technology.

https://www.ipcinternational.com/

Quick apply

Refine Your Search

director of customer experience jobs in reading, brk

Director of Customer Operations and Engagement, EMEA

Head of Events

Business Analyst - 6 month FTC

ZARA READING VISUAL/COMMERCIAL MANAGER

International Future Leadership Programme

Buying Manager

Marketing Manager / Designate

Office Administrator

Commercial Strategy Manager

Regional Operations Director - Places Leisure

office administrator

LEAD FLORIST & COMMERCIAL MANAGER

PEOPLE BUSINESS PARTNER

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Showroom Assistant

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Programme Manager

Finance & Operations Manager

Junior International Finance Manager Programme - UK - International

Food Ventures D2C Lead - UK

I want to receive the latest job alerts for director of customer experience in reading, brk

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