helpdesk engineer Work, Jobs in reading, brk (with Salaries)

IT Support Engineer
Wireless Logic mdex GmbH —Reading
- Hybrid work
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
1d
3rd Line Support Engineer
Wey Computing Solutions Limited —Send
- £30,000 - £42,000 a year
- Full-time
- Azure
- Windows
- Maths
- Free parking
- Employee discount
Quick apply
6d
IT Support Engineer - Fixed Term
Astroscale —Didcot
- £30,000 - £50,000 a year
- Hybrid work
- Azure
- Management
- Windows
- Life insurance
- Sick pay
IT Field Engineer (South)
DarkKnight Ltd —Newbury
- £28,500 - £35,000 a year
- Full-time
- Azure
- Customer service
- Driving
Quick apply
IT Support Engineer
Astroscale —Didcot
- £30,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Windows
- Life insurance
- Sick pay
5d
First Line IT Support Apprentice
QA Apprenticeships —Reading
- £16,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
1d
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Microsoft Word
- Google Suite
- Microsoft Excel
Quick apply
Mechanical Maintenance Engineer
Emcor —Aldermaston
- £40,000 a year
- Overtime
Quick apply
IT Support Engineer (6-month contract)
M3EU —Abingdon
- Hybrid work
- Azure
- Windows
- Microsoft Office
Quick apply
Customer Service Desk Analyst
M Group —Farnborough
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
16h
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Azure
- Customer service
- Microsoft Office
IT Support Services Agent
QinetiQ —Farnborough
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee discount
Technical Support Engineer
Motion Applied —Woking
- Hybrid work
- Azure
- Data analysis skills
- Bachelor's degree
- Annual leave
Quick apply
Maintenance Operative
Atlas Workplace Services —Farnborough
- Up to £33,750 a year
- Customer service
- Maintenance
- Organisational skills
Quick apply
Service Helpdesk Coordinator
BCAS Biomedical Services Ltd —High Wycombe
- £22,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Referral programme
Quick apply
13d
IT Field Engineer
Penningtons Manches Cooper LLP —Basingstoke
- Full-time
- Driving
- Travel
- Organisational skills
Building Services Engineer – Oxford & Midlands
Acorn —Oxford
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Fabric Engineer
Integral UK —Reading
- £30,000 - £35,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Organisational skills
Quick apply
Fire & Security Technician - Swindon/Reading
City Facilities Management (UK) —Reading
- £39,199.29 a year
- Overtime
- Driving
- Communication skills
- Employee discount
- Life insurance
Technical Account Manager
Delinea —Bracknell
- Full-time
- Azure
- Sales
- Windows
- Employee assistance programme
- Life insurance

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IT Support Engineer

Wireless Logic mdex GmbH
Reading

Apply Now

Job details

1 day ago

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Sick pay

Qualifications

Microsoft Office
IT support
Communication skills
Active Directory

Full job description

What we’re all about:

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. ✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 18 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.

Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

IoT… a fancy acronym or a secret code?

The Internet of Things (IoT) is like the magical glue that keeps the world connected! ✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

Key relationships

Interacting with the IT helpdesk and all employees across the group.

The role
A fantastic new opportunity has arisen in our internal IT department for a broad and varied role handling support for the Wireless Logic Group, including our UK and other European offices. The position will be primarily based at our stunning head office in Reading, Berkshire.

Our IT Support Engineer will be a key member of the internal IT team, responsible for ensuring standards of IT service expectations are met. The role will involve general duties ranging from set-up and installation of new equipment, maintaining device security, recycling licenses, troubleshooting and diagnostics.

Responsibilities include:

Dealing with assigned tickets, providing support over multiple channels
Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system)
Setting up new users' accounts and profiles via Active Directory, Office 365 etc
Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately
Server, Network and PC maintenance
Supporting the roll-out of new equipment and applications
Management of the internal phone system
Any other IT support tasks as befitting your skill level

Skills required:
We don’t need you to know everything. For us attitude to learning, team ethic, and communication skills are key. If you have a genuine passion for technology you could be a great fit.

Excellent attention to detail
Proactive team player
Able to talk about technology in simple terms.
Logical thinker and natural problem solver.
Ability to multitask and switch between jobs.
Keen to build on existing skills

Desirable:

Experience of Active Directory, creating and managing users accounts, creating, and managing distribution/security groups.
Familiar in Microsoft Office 365 Administration, Teams telephony, and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity.
Understanding of security products and the cyber threat landscape.

Why work with us?

The opportunity to work for an entrepreneurial Company
Full training, ongoing support, and the tools you need to grow and develop in your role
We are a company with a heart and who genuinely values and respects its employees

In addition, we provide the following benefits:

25 days holiday
Buy up to 5 days additional holiday
Birthday Day off
Enhanced Maternity/Paternity Leave
Group Company Pension Scheme
Private Medical Insurance
Discounted Gym membership at over 3000 Gyms (Including Total Fitness, Bannatynes, Puregym and Virgin Active)
Dental cover
Doctor at Hand (online GP service)
Company Sick Pay Scheme
Cycle to work scheme
Access to a variety of online discounts on major retailers
Employee assistance program

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us ([email protected]) and we will respond to your query as soon as possible.

Apply Now

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IoT… a fancy acronym or a secret code?

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