Lead operator Work, Jobs in Reading, Brk (with Salaries)

Customer Experience Lead
Parker Car Service —Feltham
- £38,000 - £42,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
9h
Warehouse Team Leader (SWA Works)
SABETI WAIN AEROSPACE LTD —High Wycombe
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Free parking
- Referral programme
Quick apply
Centre Manager
360 Play Farnborough —Farnborough
- £31,000 - £33,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
Technical Manager
Galeta —Hayes
- £60,000 - £70,000 a year
- Full-time
- Customer service
- Bakery
- Bachelor's degree
- Free parking
- Employee discount
Quick apply
2h
Account Manager
Equans —Oxford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Racquets Manager
David Lloyd Clubs —London
- £18.95 an hour
- Communication skills
- Employee discount
Duty Manager
Cote Restaurants —Wokingham
- £12.80 - £16.00 an hour
- Full-time
- Hospitality
- Bar
- Communication skills
- Employee discount
Quick apply
Streetworks Coordinator
SSE —Reading
- £40,525 - £48,427 a year
- Customer service
- Organisational skills
- Communication skills
- Employee discount
7d
Site Protection Supervisor
Mitie —Wokingham
- £18 an hour
- 12 hour shift
- English
- Microsoft Office
- First Aid Certification
4d
Standards and Excellence Coordinator
M Group —West Byfleet
- Continuous improvement
- Annual leave
- Employee assistance programme
2d
Operations Transport Manager
Oxalis Logistics —London
- £42,000 - £52,000 a year
- Full-time
- Driving
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
9d
Senior Deputy Manager
Acorn Pubs —Ascot
- Up to £48,000 a year
- Hospitality
- Bar
- Restaurant management
- Employee discount
- Referral programme
Quick apply
Senior Project Manager H/F
Groupe Ortec —Theale
- £75,000 - £82,000 a year
- Management
- Engineering
- Project management
- Employee assistance programme
Quick apply
Sales Executive
RM Education Limited —Abingdon
- Hybrid work
- Communication skills
- Annual leave
Lead Drone Surveyor
Survey Solutions —Wokingham
- Full-time
- Hybrid work
Quick apply
Shift Operator
Serco Plc —Bordon
- Full-time
- Hybrid work
- Computer literacy
- Employee assistance programme
6d
Logistics Manager
Datalec Precision Installations —Camberley
- Full-time
- Forklift
- Team management
- Organisational skills
Quick apply
3d
Duty Manager
Horizon Leisure Centres —Guildford
- £29,503.32 a year
- Full-time
- Management
- Computer literacy
- Microsoft Office
- Free parking
- Annual leave
9d
Pub Manager
Acorn Pubs —Ham
- Up to £63,000 a year
- Leadership
- Employee discount
- Referral programme
Quick apply
AI tooling Governance and Adoption Manager
Once For All UK —Basingstoke
- £70,000 a year
- Spanish
- English
- IT
- Employee assistance programme
Quick apply
1d

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Customer Experience Lead

Parker Car Service -
Feltham

Quick apply

Job details

Full-time
£38,000 - £42,000 a year
9 hours ago

Benefits

Free parking
Employee discount
On-site parking

Qualifications

Management
Customer service
Organisational skills
IT
Leadership
Communication skills

Full job description

At Parker Cars, we're passionate about delivering exceptional service from the moment a customer contacts us until long after their journey has finished.

We're looking for an experienced Customer Experience Lead to help us take that even further.

This is an exciting opportunity for someone with a strong background in a busy contact centre or customer service environment who enjoys leading from the front, developing people and continually improving the customer journey.

You'll play a key role in leading our Customer Contact Centre, supporting the team operationally while driving service excellence, coaching colleagues and helping us build an outstanding customer experience.

About the Role

This is a hands on leadership role where you'll spend much of your time working alongside the team, taking calls, responding to customer enquiries, supporting bookings and helping the operation run smoothly.

Alongside your operational responsibilities, you'll lead customer experience initiatives, train and coach colleagues, support recruitment, monitor quality, manage customer feedback and help us continuously improve the way we work.

You'll have the opportunity to influence how our customer service operation develops, helping shape processes, standards and the overall customer experience as Parker Cars continues to grow.

Flexibility is essential, as you'll provide leadership and operational support whenever the business needs it most.

Key Responsibilities

Customer Experience

Champion an exceptional customer experience across every customer interaction.
Manage customer complaints, compliments and service recovery.
Identify trends and opportunities to improve the customer journey.
Help increase customer satisfaction and strengthen our reputation.

Leadership & Team Development

Lead, motivate and support the Customer Services team.
Coach colleagues through regular feedback and quality reviews.
Deliver one to one coaching, new starter training, group training and ongoing development.
Support recruitment, interviews, induction and onboarding.
Help create a positive, supportive and high-performing team culture.

Operations

Support the operation by handling customer calls, bookings and enquiries.
Ensure compliance across the team with our PHV, PSV and other licensing regulations
Prepare staff rotas and workforce plans.
Organise shift cover and holiday requests.
Handle customer escalations confidently and professionally.
Ensure service standards are maintained throughout every shift.

Continuous Improvement

Monitor call quality and customer interactions.
Review customer feedback to identify improvement opportunities.
Help develop standard operating procedures and customer service processes.
Improve customer communications and internal guidance.
Work with the management team to introduce new ideas and best practice.

About You

We're looking for someone who has experience leading within a busy contact centre or customer service environment and who is passionate about developing people, improving customer journeys and delivering exceptional service.

You'll ideally have experience in:

Contact centre or customer service leadership.
Coaching and developing teams.
Recruitment and onboarding.
Workforce planning, rotas and scheduling.
Customer complaints and service recovery.
Quality assurance and call monitoring.
Process improvement and continuous improvement.
Managing high volumes of calls, emails and customer enquiries.

Experience within transport, travel or private hire may be helpful, but isn't essential. We're much more interested in someone who brings strong leadership, customer service expertise and fresh ideas that will help us continue improving.

What You'll Bring

Excellent communication and interpersonal skills.
A genuine passion for delivering exceptional customer service.
Strong organisational skills and attention to detail.
The ability to remain calm under pressure.
Confidence leading by example.
A positive, proactive approach to problem solving.
A desire to improve processes rather than simply maintain them.
The ability to motivate, coach and inspire others.

What We Offer

The opportunity to genuinely influence the future of customer experience at Parker Cars.
Join an award-winning, fast-growing company with a proud history of excellence.
Ongoing professional development and training.
A supportive management team that welcomes new ideas.
A genuine opportunity to grow with the business. As Parker Cars continues to expand, there will be opportunities for the right person to take on greater responsibility and progress into a more senior leadership role.
Staff discounts on cars, couriers and coaches.
A friendly, professional working environment where no two days are the same.

If you're looking for a role where you can make a real difference, not only to our customers, but to the people around you, we'd love to hear from you.

Pre-employment Checks

As Parker Cars is a licensed Private Hire Vehicle (PHV) operator, this role is subject to pre-employment checks in line with our regulatory requirements.

The successful candidate will be required to undergo a DBS check as part of the recruitment process. Parker Cars will arrange and fund this check. Employment is conditional upon the successful completion of all pre-employment checks.

Pay: £38,000.00-£42,000.00 per year

Benefits:

Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

lead operator jobs in reading, brk

Customer Experience Lead

Warehouse Team Leader (SWA Works)

Centre Manager

Technical Manager

Account Manager

Racquets Manager

Duty Manager

Streetworks Coordinator

Site Protection Supervisor

Standards and Excellence Coordinator

Operations Transport Manager

Senior Deputy Manager

Senior Project Manager H/F

Sales Executive

Lead Drone Surveyor

Shift Operator

Logistics Manager

Duty Manager

Pub Manager

AI tooling Governance and Adoption Manager

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