Service delivery director Work, Jobs in Reading, Brk (with Salaries)

Senior Service Delivery Manager
CloudFactory —Reading
- Full-time
- Hybrid work
- Bachelor's degree
- Life insurance
Quick apply
3d
Programme Manager
Thames Water Utilites —Reading
- £75,000 - £100,000 a year
- Full-time
- Hybrid work
- Management
- DevOps
- Bachelor's degree
- Annual leave
7d
Director of Local Government Reorganisation and Transition
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £125,350 - £135,928 a year
Director Master System Integration (MSI)
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Business
- Work from home
- Employee assistance programme
Director of Customer Operations and Engagement, EMEA
IPCI —High Wycombe
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Head of AACCC - Neighbourhood Delivery
NHS Thames Valley Integrated Care Board —Oxford
- £79,504 - £91,609 a year
- Full-time
- Leadership
- Communication skills
10d
Director of Key Accounts
APCOA PARKING (UK) LTD —Uxbridge
- £100,000 a year
- Full-time
- Hybrid work
- Contracts
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
10d
Programme Director
Fujitsu —Basingstoke
- Full-time
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
10d
ZARA READING VISUAL/COMMERCIAL MANAGER
INDITEX —Reading
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply
General Manager & Site Director — Online Pharmacy
Montu UK —Winnersh
- £130,000 - £140,000 a year
- Full-time
- Leadership
- Annual leave
Head of Delivery - Quality
AWE —Reading
- Full-time
- Hybrid work
- Leadership
- Free parking
- Annual leave
8d
Innovation Director
OI Space —Harwell
- £55,000 a year
- Part-time
- Computer networking
- Organisational skills
- Contracts
- Employee assistance programme
- Employee discount
Quick apply
7d
Director Clinical Operations, Clinical Project Managers
IQVIA —Reading
- Full-time
- Remote
- Microsoft Office
- Project management
- Bachelor's degree
10d
Transition Lead - Operations Director - Programme Management
Mace —Reading
- Full-time
- Hybrid work
1d
PFI Head of Soft FM and Operations
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £79,504 - £91,609 a year
- Full-time
- Contracts
- Annual leave
2d
Clinic Director
CARE Fertility —Woking
- £57,750 - £75,000 a year
- Full-time
- Leadership
- Communication skills
4d
Product Owner
The HR Dept —Chesham
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Azure
- Software development
- In-person
Quick apply
4d
Head of AACCC Delivery - Central Services
NHS Thames Valley Integrated Care Board —Oxford
- £79,504 - £91,609 a year
- Full-time
- Leadership
- Communication skills
10d
Manager - Patient Experience Data
IQVIA —Reading
- Full-time
- Remote
- Project management
- IT
- Time management
4d
Quality Improvement Lead / Manager
Leonardo UK Ltd —Reading
- £60,000 - £88,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Business
- Communication skills
- Flexible schedule
- Referral programme
7d

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service delivery director jobs near reading, brk

Senior Service Delivery Manager

CloudFactory -
Reading

Quick apply

Job details

Full-time
3 days ago

Benefits

Life insurance

Qualifications

Programme management
Bachelor's degree

Full job description

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

Mission-Driven: We focus on creating economic and social impact.
People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
Innovative: We embrace change and find better ways to do things together.
Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary

As a Senior Service Delivery Manager (Delivery Owner), you are responsible for the delivery of complex client projects across global and multi-region environments.

This is a senior delivery role requiring strong operational expertise, commercial awareness, and confident decision-making in fast-moving, ambiguous environments. The role owns end-to-end delivery outcomes and coordinates across multiple internal teams and client stakeholders to ensure commitments are delivered successfully.

Success in this role requires strong ownership, urgency, problem-solving ability, and the confidence to act independently without waiting for direction.

You will support accounts characterised by:

Global / multi-region delivery
Executive-level stakeholders
Specialised talent
Regulatory and compliance requirements
Customised delivery solutions
Frequent change, ambiguity, and escalations
High operational intensity

Key ResponsibilitiesDelivery Ownership

Own end-to-end delivery performance (SLAs, KPIs, quality, timelines, commercial outcomes in partnership with the DSL, SL)
Lead delivery in complex, fast-changing environments
Take full accountability for client commitments and outcomes
Identify risks early and drive resolution
Lead the resolution of incidents and ensure service continuity
Balance client expectations with operational and commercial realities

Client & Stakeholder Management

Build trusted relationships with senior client stakeholders (Directors, VPs, Executives)
Lead governance and delivery discussions
Provide clear recommendations and solutions
Challenge unrealistic expectations constructively
Act as a trusted delivery partner to the client

Cross-Functional Delivery Leadership

Coordinate project delivery teams at all levels for successful delivery
Drive accountability and execution across all delivery contributors
Align internal teams (Ops, Talent, Finance, Compliance etc) to deliver priorities
Remove blockers and manage dependencies
Influence stakeholders without direct authority
Support workforce planning for specialised talent needs

Governance & Compliance

Ensure compliance with contractual, regulatory, legal, and security requirements
Maintain strong governance and reporting standards

What Sets You Apart

You are highly self-driven, calm under pressure, and decisive. You take full ownership of outcomes and are comfortable operating independently in ambiguity.
You communicate clearly at all levels, build trust quickly across diverse stakeholders, and are confident, challenging and influencing when needed.
You are commercially aware, solutions-focused, and comfortable making decisions that balance client needs with operational reality. You know how to drive execution through others in a matrix environment without relying on direct authority.

Success Measures

SLA / KPI delivery
Client satisfaction and retention
Delivery against commitments
Operational stability
Risk and escalation management
Governance and compliance adherence
Effective cross-functional execution
Revenue and Margin attainment

Requirements

7+ years in Service Delivery, Project/Program Management, Operations, or Client Delivery roles
Experience managing complex, multi-country or enterprise accounts
Strong experience with executive stakeholders and high-pressure delivery environments
Solid understanding of commercial impact, risk, and workforce coordination

Benefits

Great Mission and Culture
Meaningful Work
Market competitive salary
Quarterly variable compensation
Comprehensive medical cover
Group life insurance
Personal development and growth opportunities
Office snacks and lunch
Periodic team building and social events

At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey!

Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!

Quick apply

Refine Your Search

service delivery director jobs in reading, brk

Senior Service Delivery Manager

Programme Manager

Director of Local Government Reorganisation and Transition

Director Master System Integration (MSI)

Director of Customer Operations and Engagement, EMEA

Head of AACCC - Neighbourhood Delivery

Director of Key Accounts

Programme Director

ZARA READING VISUAL/COMMERCIAL MANAGER

General Manager & Site Director — Online Pharmacy

Head of Delivery - Quality

Innovation Director

Director Clinical Operations, Clinical Project Managers

Transition Lead - Operations Director - Programme Management

PFI Head of Soft FM and Operations

Clinic Director

Product Owner

Head of AACCC Delivery - Central Services

Manager - Patient Experience Data

Quality Improvement Lead / Manager

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