service desk support Work, Jobs in reading, brk (with Salaries)

Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Ecologist (Reading)
Jacobs —Reading
- Full-time
- Hybrid work
- In-person
- Annual leave
- Flexible schedule
1st Line support Analyst
Apcoa —Uxbridge
- Up to £26,000 a year
- 8 hour shift
- Windows
- Computer networking
- SharePoint
- Employee discount
Quick apply
Front Office Team Leader
IBIS —Reading
- £14.45 an hour
- Full-time
- Hotel
- Employee discount
Quick apply
First Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £22,568.00 - £26,436.80 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Employee assistance programme
Quick apply
Apprentice IT Service Desk Support Technician
SNG (Sovereign Network Group) —Basingstoke
- £15,680 a year
- Full-time
- Customer service
- Computer networking
- IT
5d
ENROLMENT SUPPORT AGENTS
Buckinghamshire New University —High Wycombe
- £13.45 an hour
- Full-time
- Customer service
- Organisational skills
- Communication skills
2d
Entry Level IT
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £22,568.00 - £26,436.80 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Employee assistance programme
Quick apply
14d
Patient Experience & Practice Co-ordinator
Rodger Duckworth Physiotherapy Practice / The Grange —Wokingham
- £25,263 - £28,421 a year
- Part-time
- Hospitality
- Customer service
- English
- Free parking
Quick apply
4d
Operations Support Coordinator
Guide Dogs for the Blind Association —Reading
- £24,480 - £25,500 a year
- Call to connect
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Annual leave
- Employee discount
1d
Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Sick pay
Quick apply
7d
Hotel receptionist
The Swan at Streatley —Reading
- Up to £14.16 an hour
- Part-time
- Hotel
- Employee discount
Quick apply
8d
Customer Service Desk Analyst
M Group —Farnborough
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
19h
Service Readiness Specialist
BCA —Hook
- £40,000 - £50,000 a year
- Monday to Friday
- Hybrid work
- DevOps
- Travel
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Zara Reading Customer Experience Deputy Manager
INDITEX —Reading
- Weekend availability
- Customer service
- Analysis skills
- Leadership
Quick apply
7d
IT Support Technician
OneTouchServices —Bagshot
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- In-person
Quick apply
14h
Office-Based Service Desk Audio Visual Engineer
Auditel Rental and Service Limited —High Wycombe
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
Quick apply
2d
Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £26,000 - £32,000 a year
- Full-time
- Software troubleshooting
- Driving
- IT
- Free parking
- Employee assistance programme
Quick apply
Cash Desk Volunteer
British Heart Foundation —Reading
- Employee discount
IT Service Delivery Manager
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Project management
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply

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Service Desk Analyst

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

TCP
ITIL Certification
Azure
LAN
Google Cloud Platform
AWS
MTA
Scripting
WAN
DNS
Financial services
TCP/IP
Communication skills
PowerShell
Active Directory
Intune
VPN

Full job description

“Be the face of IT support in a growing, modern, digitally transforming bank.”

At Castle Trust Bank we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

We’re modernising how we work – strengthening our technology foundations, enhancing colleague experience, and building a high performing digital environment across all our sites. As part of this journey, we’re looking for a Service Desk Analyst who takes pride in delivering exceptional customer service and high-quality technical support in a fastmoving, people focused organisation.

You’ll join a small but highly skilled Service Desk team based in Basingstoke, supporting around 200 colleagues across multiple UK locations. This is a highly visible, hands-on role where you’ll be the first point of contact for technical issues, troubleshooting, device management, and operational support – making you a key player in ensuring our colleagues can work effectively every day.

What you’ll deliver

As part of our Technology team, you will:

Provide friendly, high-quality face to face and remote support across Windows 11, corporate tablets, mobile devices, and both COTS and bespoke applications.
Build, configure and maintain desktop clients, ensuring a secure and efficient experience for all users.
Manage user account creation, moves and changes across our IT systems.
Own and resolve incidents and service requests, maintaining SLA performance and delivering a high first-time fix rate.
Support a hybrid multi-cloud environment and contribute to ongoing service improvements.
Produce clear and accurate documentation, knowledge articles and process notes.
Carry out routine system checks and contribute to project work across the Bank.
Provide monthly onsite support in our London office and participate in the out of hours on-call rota.

You’ll have plenty of opportunities to broaden your skills, influence how services are delivered, and help shape continuous improvements across the Technology function.

This is a hybrid role based in Basingstoke, with flexibility to work 2 days from home per week.

What you’ll bring

We’re looking for someone who is technical, proactive and thrives in a people centric role. In addition:

Essential experience & skills

Strong working knowledge of Windows 11 and M365.
Proven experience with device builds, configuration and management (Autopilot, InTune).
Experience supporting tablets, mobiles, and corporate device estates.
Understanding of Active Directory and Azure Active Directory (Entra).
Basic PowerShell scripting skills.
Understanding of networking fundamentals (TCP/IP, DNS, LAN/WAN, VPN).
Experience with core services such as File & Print, NTFS permissions, and GPOs.

Desirable

Experience with patching solutions (WSUS), ITSM tools (FreshService), 8x8 phone systems.
Exposure to Azure, AWS, GCP or Hyper-V.
Experience in a Financial Services environment.
Relevant certifications (CompTIA, ITIL Foundation, MTA).

Behaviours

Highly organised and task driven.
Customer focused with strong communication skills.
Calm under pressure, adaptable and pragmatic.
A team player with a passion for problem solving and continuous learning.

Why join Castle Trust Bank?

Competitive salary
Performance bonus (based on individual and company performance)
Generous contributory pension through Hargreaves Lansdown
Life Assurance
25 days’ holiday + option to buy/sell 5 days
Additional paid volunteering day
Private healthcare through Equipsme (includes cash back for Dental and Optical treatment)
Free access to BHSF Rise EAP to support colleague health and wellbeing
Gym discounts
Season ticket travel loans (if applicable)
Hybrid working (3 days in Basingstoke)
A supportive, inclusive culture where your work has real impact

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

service desk support jobs in reading, brk

Service Desk Analyst

Ecologist (Reading)

1st Line support Analyst

Front Office Team Leader

First Line Support

Apprentice IT Service Desk Support Technician

ENROLMENT SUPPORT AGENTS

Entry Level IT

Patient Experience & Practice Co-ordinator

Operations Support Coordinator

Service Desk Analyst

Hotel receptionist

Customer Service Desk Analyst

Service Readiness Specialist

Zara Reading Customer Experience Deputy Manager

IT Support Technician

Office-Based Service Desk Audio Visual Engineer

Second Line Support

Cash Desk Volunteer

IT Service Delivery Manager

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