Delivery manager customer & operations support Work, Jobs in Reading, Eng (with Salaries)

Delivery Manager - Customer & Operations Support
OCU Group —Shinfield
- Full-time
- Management
- Customer service
- Contracts
Quick apply
3d
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
10d
Operations Support Manager
APCOA PARKING (UK) LTD —Uxbridge
- £35,035 a year
- 8 hour shift
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
Delivery Manager
Thames Water Utilites —Reading
- £47,000 - £60,000 a year
- Full-time
- Project management
- Communication skills
8d
IT Operations Manager
Trafalgar Entertainment —Woking
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- IT
- Communication skills
7d
Regional Operations Director - Places Leisure
Places for People —Camberley
- £80,000 - £90,000 a year
- Contracts
- Leadership
- Annual leave
- Employee discount
Customer Delivery Manager Service
Johnson Controls —Sunbury
- Full-time
- Management
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
8d
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Operations Support Manager
Trellint —Reading
- Full-time
- Customer service
Office Manager
Simpro Group —Reading
- Administrative experience
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
1d
Customer Journey Improvement Specialist
Montu UK —Winnersh
- £55,000 - £62,500 a year
- Full-time
- Hybrid work
- Travel
Transformation Portfolio Manager
Thames Water Utilites —Reading
- Up to £78,000 a year
- Full-time
- Hybrid work
- Management
- PMP
- Analysis skills
- Annual leave
9d
Bershka Oxford City General Manager
INDITEX —Oxford
- Full-time
- Employee discount
Quick apply
Shift Manager
Wingstop UK - Reading Gate —Reading
- £13.75 an hour
- Part-time
- Leadership
- Restaurant
- Communication skills
- Employee discount
Quick apply
Fresh Food Manager
Morrisons —Reading
- Leadership
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
Retail Sales Advisor
Nisbets —Reading
- £12.85 - £13,368.00 a year
- Part-time
- Microsoft Outlook
- IT
- Restaurant
- Annual leave
- Employee discount
Client Relationship Manager (Fixed term contract)
OCS Group —Feltham
- Analysis skills
- Organisational skills
- Contracts
- Referral programme
Quick apply
13d
Shift Manager
Wingstop UK - Reading —Reading
- £13.75 an hour
- Part-time
- Leadership
- Restaurant
- Communication skills
- Employee discount
Quick apply
2d
Client Account Manager
Datum Datacentres Ltd —Farnborough
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Life insurance
Quick apply
1d

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Delivery Manager - Customer & Operations Support

OCU Group -
Shinfield

Quick apply

Job details

Permanent | Full-time
3 days ago

Qualifications

Driving Licence
Management
Customer service
Customer relationship management
Contracts
Leadership
PRINCE2 Certification

Full job description

Description

Shinfield, London | Permanent | Full-Time | Office based 5 days per week
Remuneration for this role is benchmarked competitively within our sector.

The Opportunity
Are you an experienced operational leader with a passion for customer service, team development, and operational excellence? We are seeking a Delivery Manager – Customer & Operations Support to lead key support functions across a major utility framework, ensuring the successful delivery of customer connections projects through effective planning, compliance, customer care, operational support, and facilities management.

What You'll Do

Lead and develop teams across Planning, Street Works, Operational Support, Facilities Management, and Customer Care.
Drive performance against contractual KPIs, SLAs, customer satisfaction measures, and business objectives.
Oversee planning and scheduling activities, ensuring works are programmed and delivered within agreed timescales.
Ensure compliance with NRSWA, permit schemes, local authority requirements, and client governance standards.
Manage customer service performance, complaint resolution, and continuous improvement initiatives across the customer journey.
Oversee facilities, depots, offices, fleet support, welfare facilities, and associated infrastructure.
Produce performance reports, management information, and operational dashboards to support decision-making.
Support financial performance through effective budget management, productivity improvements, and cost-saving initiatives.

What You'll Bring

Essential

Proven experience in a senior operational, delivery, or service management role.
Experience managing multiple support functions within utilities, infrastructure, construction, engineering, or other regulated environments.
Strong understanding of planning, scheduling, customer service, administration, and operational support processes.
Experience leading large teams and managing multiple direct reports.
Strong leadership, coaching, and people management skills.
Excellent stakeholder management and communication abilities.
Experience managing performance through KPIs, SLAs, and contractual measures.
Strong organisational, analytical, and problem-solving capabilities.
Budget management and financial performance experience.
Full UK Driving Licence.

Desirable

Experience working within electricity distribution or utility frameworks.
Knowledge of SSEN processes, systems, and contractual requirements.
Understanding of NRSWA and Street Works legislation.
Experience operating within regulated utility environments.
PRINCE2, APM, or equivalent project management qualification.
IOSH Managing Safely or equivalent health and safety qualification.
Experience managing client relationships within framework or contract environments.
Knowledge of ISO management systems and audit processes.

What We Offer

At OCU, we believe that meaningful work should come with meaningful support. That's the principle behind Careers with Purpose, our commitment to ensuring every person at OCU feels supported, developed, and valued, not just in their role today, but throughout their career with us.

Alongside the opportunity to work on some of the UK's most significant infrastructure projects, we offer a benefits package that we are continuing to develop as we grow, and the kind of career acceleration that only comes from being inside a business moving at this pace.

As a rapidly growing organisation, there are genuine opportunities to progress, broaden your experience, and build a long-term career within OCU Group.

To apply, please submit your CV by 30/6/2026

For a confidential conversation about this opportunity, please contact Nicola Brooke at [email protected]

About OCU Group

At OCU Group, we don’t just deliver infrastructure - we help power modern life.

As one of the UK’s fastest-growing utility and infrastructure businesses, we deliver complex, nationally critical projects across power, energy transition, water, telecoms, and digital infrastructure. Over the last five years, OCU has grown five-fold to a £1.1bn organisation, expanding both organically and through strategic acquisitions across the UK, Australia, New Zealand and India.

Our growth is driven by ambitious people, operational excellence, and a commitment to doing things properly. We work on projects that genuinely matter by supporting the UK’s energy transition, strengthening essential infrastructure, and helping build more sustainable communities for the future.

Whether you’re an experienced professional looking to take ownership of major projects and influence delivery at scale, or someone starting your career through an apprenticeship, graduate programme, or placement route, OCU offers real opportunity to grow, develop, and make an impact.

We are building a business where high performance, collaboration, innovation, and accountability sit at the centre of our culture. Our people are trusted to lead, encouraged to challenge thinking, and supported to continuously develop their skills and careers.

At OCU, you won’t just join a growing business, you’ll help shape it.

Our Culture & Values

At OCU, our values are at the heart of everything we do. We care about safety, lead with integrity, strive to be better every day, make a positive impact, and deliver to grow, together, as One Company United.

Our Commitment to Inclusion

At OCU Group, we believe diversity, inclusion, and belonging are fundamental to building stronger teams, better ideas, and a more successful business. We welcome applications from people of all backgrounds and are committed to creating an environment where everyone feels valued and supported.

As part of our commitment to fairness and equality, candidates may be asked to complete an equal opportunities monitoring form during the recruitment process. This information is used for monitoring purposes only and plays no part in hiring decisions.

We are proud to be a Disability Confident employer and are committed to offering interviews to candidates with disabilities or long-term health conditions who meet the essential criteria for the role.

To ensure that everyone has a fair opportunity to join our team, please inform us if you require any reasonable adjustments to our recruitment and interview process is, by emailing [email protected].

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Refine Your Search

delivery manager customer & operations support jobs in reading, eng

Delivery Manager - Customer & Operations Support

Customer Service Manager

Operations Support Manager

Delivery Manager

IT Operations Manager

Regional Operations Director - Places Leisure

Customer Delivery Manager Service

IT Service Desk Manager

Customer Operational Delivery Manager

Operations Support Manager

Office Manager

Customer Journey Improvement Specialist

Transformation Portfolio Manager

Bershka Oxford City General Manager

Shift Manager

Fresh Food Manager

Retail Sales Advisor

Client Relationship Manager (Fixed term contract)

Shift Manager

Client Account Manager

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