Field installation & customer support engineer Work, Jobs in Reading, Eng (with Salaries)

Sr Tech Support Professional - Matrikon
Honeywell —Bracknell
- Full-time
- CRM software
- Doctoral degree
- Computer Science
Trainee Field Engineer
Jenoptik AG —Farnborough
- Computer literacy
- Maintenance
- Travel
IoT Solutions Engineer
Devopster IT Consultants —Reading
- £29,437.80 - £33,500.00 a year
- Temporary
- Hybrid work
- Engineering
- SQL
- AWS
Quick apply
Field Application Engineer, UK - Reconeyez
Vosker —Farnborough
- Full-time
- Hybrid work
- Up to 50% travel
- Computer networking
- Communication skills
Quick apply
Field Service Engineer Oxfordshire
BD —Winnersh
- £43,000 - £66,025 a year
- Customer service
- Computer skills
- Communication skills
Test Engineer I
Legrand Group —Reading
- Remote
- Schematics
- Engineering
- Maintenance
- Annual leave
Quick apply
Field Engineer
Jenoptik AG —Farnborough
- Customer service
- Computer literacy
- Maintenance
CSS Field Service Engineer
Roke —Woking
- Full-time
- Engineering
- Maintenance
- Continuous improvement
Project Manager - pharmacy robots (field-based) UK wide
BD —Winnersh
- £33,300 - £50,775 a year
- Computer literacy
- Writing skills
- Travel
CSS Field Service Engineer
Roke Manor Research Limited —Woking
- Engineering
- Maintenance
- Continuous improvement
Trainee Field Engineer
Jenoptik UK Ltd —Farnborough
- £26,000 - £26,500 a year
- Full-time
- Computer literacy
- Maintenance
- Travel
- Free parking
- Store discount
Quick apply
Senior Technical Support Engineer
Water Technologies - Elga —Stokenchurch
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- Travel
- Annual leave
- Employee discount
Quick apply
Production Engineer
Archangel Lightworks —Oxford
- Full-time
- Continuous improvement
- Quality control
- Travel
- Annual leave
Quick apply
Systems Engineer (Linux / Operations)
Visa Europe Limited —Basingstoke
- Bachelor's degree
- Linux
Quick apply
Infrastructure Security Engineer
PRS Resourcing —Farnborough
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
Customer Success Engineer
Quantum Detectors —Didcot
- £30,000 - £45,000 a year
- Full-time
- Scripting
- Communication skills
Quick apply
Smart Meter Dual Fuel Engineer
M Group —Reading
- £39,033 - £43,370 a year
- Overtime
- Customer service
- Maintenance
- Employee assistance programme
- Employee discount
Field Service & Installation Engineer – Packaging Machinery
Lancing Ltd —Thame
- £38,000 - £42,000 a year
- Full-time
- Schematics
- Travel
- Power tools
- Life insurance
Quick apply
2d
Service Coordinator
KBO Fire & Security Ltd —Camberley
- £26,000 a year
- Weekend availability
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Power Distribution Field Service Engineer
Eaton —Reading
- Computer literacy
- Engineering
- Maintenance

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field installation & customer support engineer jobs near reading, eng

Sr Tech Support Professional - Matrikon

Honeywell -
Bracknell

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Job details

Full-time

Qualifications

CRM software
Technical troubleshooting
TCP
Process automation systems
Doctoral degree
Computer Science
Mentoring junior staff
Ticket management
Programmable logic controllers
Bachelor's degree
Network Protocols
Virtualisation
Mentoring
Customer support
Root cause analysis
AI
Communication skills
Help desk

Full job description

We are seeking an experienced and customer-focused Senior Technical Support Professional to join the Matrikon Support team as part of Honeywell Connected Industrial(HCI). This role is responsible for providing advanced technical support for Matrikon products and solutions, including OPC Classic, OPC UA, industrial data connectivity products, and related software used in industrial automation and OT/IT integration environments . The position requires strong troubleshooting expertise, a deep understanding of industrial communication technologies, and the ability to resolve complex customer issues across installation, configuration, performance, interoperability, and product usage scenarios. Matrikon’s portfolio includes OPC servers, OPC UA solutions, Data Broker, Tunnellers, historians, and related interoperability offerings used across industrial automation environments.

This is a Full time hybrid role based in Bracknell Honeywell site.

Honeywell

We have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do

Key skills and qualifications

Bachelor’s degree in Computer Science, Electronics, Instrumentation, Electrical Engineering, Industrial Automation, or a related field, with 6+ years of relevant technical support experience.
Strong expertise in OPC Classic (DA/A&E/HDA) and OPC UA, industrial communication concepts, Windows-based software troubleshooting, and network troubleshooting (TCP/IP, ports, firewall, etc.).
Experience with industrial connectivity and products, including data historians, SCADA, HMI, DCS, and PLC ecosystems, such as Honeywell PHD and Emerson Delta V.
Excellent written and verbal communication skills, with proven ability to handle escalations and manage customer expectations effectively.
Familiarity with industrial automation systems, integration protocols (e.g., Modbus, MQTT), and experience with virtualized system deployments in industrial settings.
Knowledge of CRM/case management systems, incident management practices, and the ability to create customer-facing documentation from product manuals and release notes.

Our offer

Opportunities for professional development and career advancement.
A dynamic and inclusive work environment that fosters innovation and growth.
A culture that fosters inclusion, diversity, and innovation in an international work environment
Experienced leaders to support your professional development

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

Key Responsibilities

Investigate un-invoiced shipments and identify sales orders needing urgent shipping actions.
Provide L2/L3 technical support for Matrikon products, addressing issues related to installation, configuration, connectivity, security, and performance.
Troubleshoot and resolve issues with OPC DA, A&E, HDA, OPC UA, and related data integration tools in industrial environments, using Matrikon’s support resources.
Analyze logs, configuration files, and customer environments to determine root causes and recommend corrective actions, ensuring efficient problem resolution.
Manage customer interactions through ticketing systems, email, and phone support, ensuring timely case acknowledgment, updates, and closures.
Collaborate with engineering teams to replicate customer issues in a lab environment, and assist in product installations, migrations, and system configurations.
Mentor junior engineers, create knowledge base articles, and work cross-functionally to enhance customer outcomes and integrate AI tools to improve support efficiency.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Apply Now

Refine Your Search

field installation & customer support engineer jobs in reading, eng

Sr Tech Support Professional - Matrikon

Trainee Field Engineer

IoT Solutions Engineer

Field Application Engineer, UK - Reconeyez

Field Service Engineer Oxfordshire

Test Engineer I

Field Engineer

CSS Field Service Engineer

Project Manager - pharmacy robots (field-based) UK wide

CSS Field Service Engineer

Trainee Field Engineer

Senior Technical Support Engineer

Production Engineer

Systems Engineer (Linux / Operations)

Infrastructure Security Engineer

Customer Success Engineer

Smart Meter Dual Fuel Engineer

Field Service & Installation Engineer – Packaging Machinery

Service Coordinator

Power Distribution Field Service Engineer

I want to receive the latest job alerts for field installation & customer support engineer in reading, eng

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