Performance & quality assurance lead Work, Jobs in Reading, Eng (with Salaries)

Performance & Quality Assurance Lead
Abri —Reading
- £48,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Contracts
1d
Quality Assurance Lead
Dreams —High Wycombe
- Full-time
- Hybrid work
- Leadership
- Communication skills
- SDLC
- Free parking
- Employee discount
3d
Sr. Quality Specialist
IQVIA —Reading
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Quality control
Admin Team Leader
ICON UK —Reading
- £40,000 a year
- Full-time
- Administrative experience
- Continuous improvement
- IT
- Annual leave
- Employee assistance programme
Quick apply
8d
Quality Assurance Coordinator
Pinnacle Foods —Alton
- From £28,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Free parking
Quick apply
QA Specialist
MedPharm —Guildford
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
Project Manager - Interactive Response Technology (IRT)
ICON Plc —Reading
- Full-time
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
Strategic Client Solution Lead
RM Education Limited —Abingdon
- Hybrid work
- Analysis skills
- Leadership
- Annual leave
Product Delivery Co-Ordinator
Thames Water Utilites —Reading
- From £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
8d
Support Office - HR Advisor
Grandir UK —Basingstoke
- Up to £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Human resources
- Organisational skills
- Annual leave
Quick apply
Lead Business Operations Specialist
ICON Plc —Reading
- Full-time
- Continuous improvement
- Communication skills
- Employee assistance programme
Quality Assurance Manager (Mixed-Signal IC, Aerospace Industry)
MDA Space —Farnborough
- Engineering
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Life insurance
HR Business Partner – 12 Month Fixed-Term-Contract
KYOCERA Document Solutions —Reading
- Hybrid work
- Leadership
- Communication skills
- Employee assistance programme
Head of Operations (Property/Mortgages)
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Travel
- Employee assistance programme
- Employee discount
Quick apply
PV Systems and Processes Lead x2
CSL Seqirus —Maidenhead
- Full-time
- Continuous improvement
- No degree
- Leadership
Quality Assurance Manager
M Group —Reading
- Engineering
- Continuous improvement
- Quality control
- Annual leave
- Employee assistance programme
9d
People Operations Team Lead (maternity cover contract)
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Mentoring
- Annual leave
- Work from home
Quick apply
Quality Assurance Engineer
Martin Baker Aircraft Company Ltd —Denham
- Full-time
- Analysis skills
- Continuous improvement
- Quality control
- Annual leave
- Employee discount
Quick apply
Group Quality and Compliance Manager
Kimbolton Lodge Ltd —Uxbridge
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Training & development
Quick apply
Process Discipline Lead - Warrington or Abingdon
Orano —Abingdon
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave

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Performance & Quality Assurance Lead

Abri -
Reading

Apply Now

Job details

Full-time
£48,000 a year
1 day ago

Qualifications

Contract management
Stakeholder collaboration
Stakeholder liaison
Facilities management
UK GDPR
Complaint handling
Tenant engagement
General Data Protection Regulation (GDPR)
Continuous improvement
Continuous improvement cycles oversight
Partnership building
Anti-social behaviour case management in housing
Organisational skills
Contracts
Management reporting
Internal quality assurance
Contract administration
Corporate regulatory compliance oversight

Full job description

Based in Reading, the Performance and Quality Assurance will oversee the back-office functions of Affinity Housing Services.

Accountable to the Area Housing Manager, you’ll be responsible for reporting on contract performance, maintaining data compliance, delivery of contractual programmed activities, effective management of the interfaces with the repairs and maintenance contractor, providing business assurance by complying with our contract management and governance framework.

You’ll support the Area Housing Manager to ensure we drive a performance driven culture focussing on continuous improvement, accountability and personal responsibility.

You’ll work with and maintain external relationships with key partners including the PFI Board, Local Authority, statutory and voluntary agencies.

The role also includes oversight of the office facilities and ensuring our offices meets contractual, legal, and regulatory requirements.

Key Responsibilities

Collate, validate, analyse, and provide relevant exception reporting on a monthly cycle to the Area Housing Manager prior to submission to the client.
Ensure visibility of our performance in our office, newsletter, website, and digital channels.
Lead on the preparation of key performance information including collation, validation, and analysis. Where there are exceptions, produce a performance improvement plan.
Manage and process requests for information from Affinity Reading Board and the client in relation to our key performance indicators and contractual performance.
Maintain oversight of resident led metrics including transactional surveys, tenant satisfaction measures, and complaints ensuring appropriate plans for improvement are delivering with relevant parties.
Monitor website traffic and activity from comms campaigns that we run reactively or planned.
Maintain professional relationships with Affinity Reading Board, Wates Property Services, client, partners, and stakeholders.

Resident Experience

Collaborate with colleagues, the client, partners, agencies, and sub-contractor to produce a resident newsletter at least twice a year.
Develop an annual calendar of resident engagement activities ensuring they are widely publicised using a range of appropriate channels and report on outcomes.
Maintain a central register of operational policies, procedures, and document templates ensuring they comply with our contract and updated in a timely manner including reflecting any changes driven by regulatory and legislative changes.
Responsible for ensuring we complete transactional satisfaction surveys for our key activities including complaints, anti-social behaviour and lettings and lead on conducting lessons learnt with Affinity Housing and repairs and maintenance colleagues.
Monitor and report on our call handling performance using our telephony dashboard escalating issues to the Area Housing Manager.

Resident Feedback

Ensure the management of complaints are in line with the Housing Ombudsman’s Complaint Handling Code.
Ensure lessons are learnt from complaints and commitments are delivered within agreed timeframes.
Manage escalated customer complaints, Housing Ombudsman enquiries, and Subject Access Requests (SARs), ensuring timely and accurate responses in line with policy and regulation.
Promote and engage staff in learning from complaints and customer feedback to inform service improvements.

Compliance & Regulation

Monitor our compliance with the respective Regulator of Social Housing standards and report the outcomes at least quarterly to the Area Housing Manager.
Maintain oversight of our operational interface trackers ensuring the information is up to date particularly high-risk areas including no access cases, complaint commitments, and safeguarding.
Support the Area Housing Manager to ensure compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).

Person Specifications:

Essential

Good understanding of housing law, tenancy management, and enforcement processes.
Experience in monitoring and reporting on performance in a social housing setting.
Understanding of the Housing Ombudsman Complaint Handling Code.
Understanding of the Regulator of Social Housing Consumer Standards and compliance frameworks.
Understanding of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).
Knowledge of health and safety compliance in social housing setting.
Excellent organisational and IT skills, with experience of using housing management systems and reporting tools.

Desirable

Experience working within a PFI or partnership housing management environment.
Experience managing facilities or office operations, including health and safety compliance.
CIH Level 4 or higher (or willingness to work towards a relevant professional qualification).
Experience working collaboratively with legal teams, enforcement agencies, or contractors.

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at .

Apply Now

Refine Your Search

performance & quality assurance lead jobs in reading, eng

Performance & Quality Assurance Lead

Quality Assurance Lead

Sr. Quality Specialist

Admin Team Leader

Quality Assurance Coordinator

QA Specialist

Project Manager - Interactive Response Technology (IRT)

Strategic Client Solution Lead

Product Delivery Co-Ordinator

Support Office - HR Advisor

Lead Business Operations Specialist

Quality Assurance Manager (Mixed-Signal IC, Aerospace Industry)

HR Business Partner – 12 Month Fixed-Term-Contract

Head of Operations (Property/Mortgages)

PV Systems and Processes Lead x2

Quality Assurance Manager

People Operations Team Lead (maternity cover contract)

Quality Assurance Engineer

Group Quality and Compliance Manager

Process Discipline Lead - Warrington or Abingdon

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