Planet recruitment Work, Jobs in Reading, Eng (with Salaries)

Helpdesk Agent
Thames Water Utilites —Reading
- £27,000 a year
- Full-time
- Customer service
- IT
- Communication skills
Pharmacy Dispenser - Reading West Extra
Tesco UK —Reading
- £13.70 - £14.97 an hour
- Full-time
- Employee discount
Customer Delivery Driver - Reading Extra
Tesco UK —Reading
- £14.18 - £15.45 an hour
- Part-time
- Employee discount
6d
Tesco Colleague - Burghfield Common Express
Tesco UK —Reading
- £13.28 - £14.55 an hour
- Part-time
4d
Tesco Colleague - Henley-On-Thames Superstore
Tesco UK —Henley on Thames
- £13.28 - £14.55 an hour
- Part-time
3d
Digital Vacancies
Thames Water Utilites —Reading
- Hybrid work
- Employee discount
Learning Delivery Trainer
Thames Water Utilites —Arborfield
- Up to £50,000 a year
- Part-time
- Hybrid work
- Project management
- Travel
- Organisational skills
- Annual leave
2d
Customer Experience Trainer
Thames Water Utilites —Arborfield
- Up to £50,000 a year
- Full-time
- Hybrid work
- Travel
- IT
- Annual leave
2d
One Stop - Customer Service Assistant
One Stop —Henley on Thames
- £11.74 an hour
- Full-time
10h
Away from Home - New Business Development Executive (Lincolnshire)
PepsiCo —Reading
- Microsoft Powerpoint
- IT
- Communication skills
3d
Express Store Manager - Reading Area
Tesco UK —Reading
- Full-time
- Continuous improvement
- IT
- Leadership
- Employee discount
8d
Operational Support Lead
Thames Water Utilites —Reading
- Up to £50,000 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
6h
Store Manager
ProCook —Reading
- £32,500 - £37,000 a year
- Weekend availability
- Sales
- Customer service
- Retail management
- Employee assistance programme
- Employee discount
Quick apply
14d
Service Delivery Project Lead
Thames Water Utilites —Reading
- From £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Time management
Network Operator
Thames Water Utilites —Reading
- £32,715 - £45,000 a year
- Weekend availability
- Communication skills
Delivery Manager
Thames Water Utilites —Reading
- £47,000 - £60,000 a year
- Full-time
- Project management
- Communication skills
2d
PEOPLE BUSINESS PARTNER
BaxterStorey —Reading
- Up to £60,000 a year
- Hospitality
- Human resources
- Employee assistance programme
- Employee discount
7d
Investor Relations Analyst
Thames Water Utilites —Reading
- £45,000 a year
- Part-time
- Hybrid work
- Accounting
- Annual leave
Customer Delivery Driver - Bracknell Superstore
Tesco UK —Bracknell
- £14.18 - £15.45 an hour
- Full-time
- Employee discount
7d
Digital PR Specialist
Blue Array —Reading
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Travel
- Employee assistance programme
- Gym membership
Quick apply

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Helpdesk Agent

Thames Water Utilites -
Reading

Apply Now

Job details

Permanent | Full-time
£27,000 a year

Benefits

Cycle to work scheme
Company pension

Qualifications

Customer service
IT
Communication skills

Full job description

Helpdesk Agent – Developer Services
Put customers at the heart of every conversation

Are you passionate about delivering great customer service? Do you enjoy solving problems and thinking on your feet in a fast-paced environment? If so, we’d love to hear from you.

As a Helpdesk Agent within Developer Services, you’ll be the first point of contact for our customers, supporting them across both clean water and wastewater journeys. Every day is different, with a high volume of calls and queries to manage, so you’ll need to stay organised, adaptable and focused on getting it right first time.

What you’ll be doing as a Helpdesk Agent

In this role, you’ll turn customer enquiries into meaningful outcomes by finding the right solutions while building your knowledge of our services and processes along the way.

Working closely with your team and a wide range of stakeholders, you’ll play a key part in creating positive customer experiences and D-MEX performance, boosting satisfaction, reducing complaints and driving quality across everything you do.

Be the first point of contact for customers across clean water and wastewater services.
Listen, understand and find the right solution for our customers first time.
Take ownership of queries from start to finish.
Use your judgement to make informed decisions.
Turn customer conversations into opportunities to add value.
Work collaboratively with teams across the business.

You’ll be part of a team based at our Clearwater Court head office in Reading. We work in a hybrid way, coming together in the office on Tuesdays and Thursdays.

What you should bring to the role

A genuine passion for delivering great customer service.
Strong communication and listening skills.
Confidence working in a fast-paced, target-driven environment.
The ability to stay calm under pressure and prioritise effectively.
Good IT skills and confidence using multiple systems.
A solutions-focused mindset with the ability to make decisions.

What you can expect

A supportive and inclusive team environment.
Variety in your day, working with a wide range of customers and stakeholders.
The chance to develop your skills and make a real impact on customer experience.

This isn’t a technical role - it’s about people. If you’re someone who enjoys helping others, solving problems and delivering great service every time, you’ll thrive here.

What’s in it for you?

Competitive salary of £27,000 per annum.
Performance-related pay plan directly linked to company performance measures and targets.
24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
Generous Pension Scheme through AON.
Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Apply Now

Refine Your Search

planet recruitment jobs in reading, eng

Helpdesk Agent

Pharmacy Dispenser - Reading West Extra

Customer Delivery Driver - Reading Extra

Tesco Colleague - Burghfield Common Express

Tesco Colleague - Henley-On-Thames Superstore

Digital Vacancies

Learning Delivery Trainer

Customer Experience Trainer

One Stop - Customer Service Assistant

Away from Home - New Business Development Executive (Lincolnshire)

Express Store Manager - Reading Area

Operational Support Lead

Store Manager

Service Delivery Project Lead

Network Operator

Delivery Manager

PEOPLE BUSINESS PARTNER

Investor Relations Analyst

Customer Delivery Driver - Bracknell Superstore

Digital PR Specialist

I want to receive the latest job alerts for planet recruitment in reading, eng

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