Information technology specialist Work, Jobs in Redbourn, Hrt (with Salaries)

Technology Support Specialist
Vedder Price P.C. —London
- Monday to Friday
- Hybrid work
- Computer Science
- Computer literacy
- Bachelor's degree
1h
SharePoint Technology Specialist
Sage —London
- £60,000 - £65,000 a year
- Hybrid work
- SharePoint
- In-person
- AI
- Annual leave
7d
IT Support Technician
Fengxun Technology Solutions —London
- £2,400 - £2,800 a month
- Full-time
- Microsoft Outlook
- Computer literacy
- SharePoint
- Free parking
Quick apply
1d
Apprentice Aerospace NDT Technician
Applus+ —Luton Airport
- £8.00 - £12.71 an hour
- Analysis skills
- Bachelor's degree
- In-person
Quick apply
2d
Analyst, Practice Technology
White & Case —London
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Travel
- Life insurance
2h
Assistive Technology Trainers - London
Invate —London
- £16 - £32 an hour
- Weekend availability
- Computer literacy
- Bachelor's degree
- Travel
- Flexible schedule
Quick apply
1d
Technical Service Specialist.
Medtronic —Watford
- £37,600 - £56,400 a year
- Full-time
- Travel
1h
Technology Support Specialist
Latham & Watkins LLP —London
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Employee discount
Information Security Specialist
DeepHealth —London
- £55,000 - £75,000 a year
- Full-time
- Remote
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
Weekend Administrator
Euro Car Parks —London
- £10,600 a year
- Part-time
- Microsoft Word
- Computer literacy
- Administrative experience
Quick apply
4h
Junior Content Editor
Neudata —London
- Full-time
- Hybrid work
- Organisational skills
- AI
- Communication skills
- Annual leave
- Referral programme
Quick apply
Specialist, English Audio Description Writer, Theatrical & Episodic Content
Warner Bros. Discovery —London
- Hybrid work
- No experience needed
- English
- In-person
Senior Information Security Specialist
Deliveroo —London
- Full-time
- Annual leave
Onboarding Specialist
Wintermute Trading —London
- Full-time
Specialist Tutors & Mentors
A Space To Thrive Ltd —London
- £38 - £43 an hour
- Full-time
- Hybrid work
- University
- Bachelor's degree
- Mentoring
Quick apply
8d
Regional Client Response Specialist (m/f/d)
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Medical Information Specialist - Afterhours
EVERSANA —London
- Weekend availability
- Remote
- Microsoft Word
- Computer literacy
- English
Quick apply
10d
Digital Applications & AI Support Analyst
TavasTechs Ltd —London
- £45,000 - £55,000 a year
- Full-time
- Windows
- SharePoint
- AI
Quick apply
3d
Information Security Specialist
CBOE —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Digital Support Apprentice
JSM Group —Potters Bar
- AI
- School
Quick apply
3h

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Technology Support Specialist

Vedder Price P.C. -
London

Apply Now

Job details

Permanent
1 hour ago

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
Hardware repair
Computer Science
Inbound customer enquiry call handling
Computer literacy
Incident queue management
Ticket management
Microsoft Office Suite
Bachelor's degree
Computer hardware
Technical support incident logging
Organisational skills
ServiceNow
Customer support
Customer interaction
Communication skills
Time management
Mobile devices

Full job description

NOTE: We are only accepting applications from direct applicants and agencies with which we have current agreed terms.

Vedder's London office is seeking a Technology Support Specialist. The Technology Support Specialist is responsible for delivering comprehensive technical support for all Vedder Price software, hardware, and technology platforms. This role provides assistance to firm employees through phone, email, remote, and deskside support, ensuring timely resolution of issues and a high level of customer service.

As a Technology Support Specialist, your duties will include but not be limited to:

Provide technical support to all Vedder Price employees and/or clients via phone, email, in person, and deskside assistance.
Deliver hands-on hardware support, including setup, installation, imaging, troubleshooting, and repair of desktops, laptops, printers, docking stations, mobile devices, and other peripherals.
Log all service requests in the ticketing system and maintain total contact ownership for each ticket, following department escalation procedures when necessary.
Prioritize and manage incoming calls, tickets, and workflow to ensure timely resolution of issues.
Diagnose and resolve technical issues related to hardware, software, and telephony systems. Research unresolved problems using available resources and escalate when appropriate.
Serve as Subject Matter Expert (SME) in assigned areas, collaborating with engineers and vendors to resolve complex issues.
Identify and report recurring issues or potential technology trends to management for proactive resolution.
Maintain expert-level knowledge of all applications, systems, and technology platforms used at Vedder Price.
Provide coverage for holiday, evening, and weekend Technology Support Center (TSC) support as needed.
Consistently meet performance expectations with minimal unplanned absence.

Skills & Competencies:

Strong ability to troubleshoot and resolve complex technical and hardware issues, including deskside support scenarios.
Excellent interpersonal skills to communicate effectively with Technology team members and end users.
Ability to actively listen, analyze situations, and provide clear solutions.
Positive customer service mindset with the ability to build rapport and maintain professionalism under pressure.
Effective written and verbal communication skills, with the ability to document solutions clearly and concisely.
Strong organizational and time management skills, including the ability to prioritize, multitask, and work independently on multiple issues simultaneously.
Capability to schedule, coordinate, and complete tasks in a results-oriented environment.
Team player with a collaborative approach to problem-solving.

Qualifications & Required Experience:

Bachelor’s degree in Computer Science, Information Management, or a related field (or equivalent work experience).
1–3+ years of IT support experience; deskside and hardware troubleshooting strongly preferred.
Experience supporting technology in a law firm or professional services environment preferred.
Must be able to work Monday through Friday on a hybrid schedule, with a minimum of three days per week in the office.
Ability to work under pressure and meet strict deadlines.
Commitment to maintaining high levels of service and responsiveness.

Computer Skills:

To perform this job successfully, an individual must be proficient in the following software:

Proficiency with Windows 10 and Microsoft 365 applications.
Proficiency in mobile operating systems (iOS and Android) and device support.
Familiarity with end-user hardware, imaging tools, troubleshooting methodologies, and network connectivity concepts.
Knowledge of remote support tools and ticketing systems (Service Now).

Equal Employment Opportunity

Vedder Price P.C. is an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We participate in E-verify.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Vedder Recruiting Team at [email protected].

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

information technology specialist jobs in redbourn, hrt

Technology Support Specialist

SharePoint Technology Specialist

IT Support Technician

Apprentice Aerospace NDT Technician

Analyst, Practice Technology

Assistive Technology Trainers - London

Technical Service Specialist.

Technology Support Specialist

Information Security Specialist

Weekend Administrator

Junior Content Editor

Specialist, English Audio Description Writer, Theatrical & Episodic Content

Senior Information Security Specialist

Onboarding Specialist

Specialist Tutors & Mentors

Regional Client Response Specialist (m/f/d)

Medical Information Specialist - Afterhours

Digital Applications & AI Support Analyst

Information Security Specialist

Digital Support Apprentice

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