Commercial manager Work, Jobs in Redditch, Wor (with Salaries)

Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
Quick apply
Project Coordinator
Servicom (High Tech) Ltd —Redditch
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
7d
Estate Agent
The Property Experts —Bromsgrove
- £8,400 a month
- Remote
- Sales
- Administrative experience
Commercial Operations Manager
London Electric Vehicle Company (LEVC) —Coventry
- £60,000 a year
- Hybrid work
- Sales
- Bachelor's degree
- Business
- Free parking
- Annual leave
Sales Administrator
Pertemps Redditch Commercial —Redditch
- £27,000 - £30,000 a year
- Call to connect
14d
Crematorium Manager
WesterleighGroup —Essington
- £35,800 - £42,000 a year
- Weekend availability
- Management
- Travel
- IT
- Free parking
- Employee discount
Operations Manager
GTAccess —Bromsgrove
- £34,000 a year
- Full-time
- Management
- Travel
- Organisational skills
Business Support Administration Manager
Berkley Care Group —Leamington Spa
- £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Generics Purchasing Manager
Well Pharmacy —Redditch
- IT
- Negotiation
- Employee discount
National Field Manager
Powerforce —Birmingham
- £42,000 a year
- Full-time
- Management
- Presentation skills
- Annual leave
- Employee discount
Training & Implementation Project Manager
Pinewood.AI —Shirley
- Hybrid work
- Microsoft Office
- Project management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Senior Account Manager - IDNO
E.ON Energy Solutions Ltd —Solihull
- £60,601 - £74,963 a year
- Full-time
- Hybrid work
- Sales
- Leadership
- Negotiation
2d
Contract Manager
Mears Group —Evesham
- Up to £48,526 a year
- Monday to Friday
- Management
- Maintenance
- Contracts
- Annual leave
- Employee assistance programme
Commercial Banking Relationship Manager
Coventry Building Society —Coventry
- £62,000 a year
- Full-time
- Communication skills
- Banking
High Growth Service Manager
WMGC —Coventry
- £85,000 a year
- Hybrid work
Category Buyer
Halfords —Redditch
- Full-time
- Hybrid work
- Management
- Annual leave
- Employee discount
3d
Project Manager (Communications / Technical Projects) - Redditch
Construo —Redditch
- £35,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
6d
Senior Land Acquisition Manager - Housebuilding
untypical —Solihull
- Employee assistance programme
Brand Creative
Helping Hands —Alcester
- £36,000 a year
- Hybrid work
Quick apply
Branch Manager
Xylem —Malvern
- £90,000 - £120,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills

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Customer Service Delivery Manager

Technical Drive Ltd -
Bromsgrove

Quick apply

Job details

Full-time
Up to £40,000 a year

Benefits

Company pension
Company events

Qualifications

Customer service
Presentation skills
ITIL
Contracts
IT
Business coaching

Full job description

Due to our continued growth, an excellent opportunity has arisen for a Customer Service Delivery Manager to join our established, technical team in Bromsgrove.

Job Summary

We’re looking for an experienced Customer Service Delivery Manager to be responsible for leading customer service strategy and operations to deliver exceptional customer experiences, drive satisfaction and retention, and ensure efficient, high-quality service delivery.

What We Offer

21 days annual leave (including your birthday) + bank holidays
Company pension
Company social events
Development scheme with financial incentives
Quarterly company bonus
Excellent office environment with leisure room in town centre location

Key Responsibilities

· Define and implement the customer service vision and standards: Align service approach with business goals and continuously improve the end-to-end customer journey

·* Service Performance & SLA Deliverables: *Own service KPIs and SLA outcomes, monitor performance, manage service risks, and ensure timely resolution and communication.

· Continual Service Improvement: identify trends and root causes; facilitate problem management, post-incident reviews, and improvement initiatives that reduce incident volume and improve customer experience.

· Commercial Protection & Contract Alignment: Ensure service delivery aligns to contract scope; manage obligations, assumptions, and dependencies; support change control, renewals, and commercial discussions with evidence-based service insights.

· Management Reporting: Produce regular service reports and dashboards covering SLA performance, capacity management, resourcing and improvement progress; present insights and recommendations to leadership and customers.

· Individual Development Plans: Partner with team leads to create and maintain IDPs aligned to role expectations and service outcomes; identify training needs across service roles.

· Performance Coaching & Feedback: Provide coaching and structured feedback to improve behaviours, customer handling, technical engagement, and process compliance; recognise strong performance and address gaps promptly.

Requirements

· Proven experience in service delivery/ customer service management within service industry, IT managed services desirable but not essential.

· Demonstrable track record of improving performance, customer satisfaction, and operational efficiency.

· Confident stakeholder management: able to influence technical and non-technical teams, including senior leaders.

· Commercial awareness: comfortable working with contracts, scope, governance, and evidence-based service positions.

· Data-led approach to reporting and decision-making; strong Excel/BI and presentation skills.

· Experience coaching teams and supporting development planning in operational environments.

Personal Attributes

· Detail-oriented and proactive.

· Collaborative team player with strong management qualities.

· Customer-focused, with a commitment to delivering high-quality service.

Salary: Up to £40,000 per annum, dependent on experience

Work Location: In person Bromsgrove B61

Successful applicants would be subject to a Disclosure and Barring Service (DBS) check

About Us

Technical Drive is a high quality, IT support company for Birmingham and beyond, offering managed IT services that will drive businesses forward through technology with our fast, responsive, and strategic team.

Pay: Up to £40,000.00 per year

Ability to commute/relocate:

Bromsgrove B61 8DA: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

commercial manager jobs in redditch, wor

Customer Service Delivery Manager

Project Coordinator

Estate Agent

Commercial Operations Manager

Sales Administrator

Crematorium Manager

Operations Manager

Business Support Administration Manager

Generics Purchasing Manager

National Field Manager

Training & Implementation Project Manager

Senior Account Manager - IDNO

Contract Manager

Commercial Banking Relationship Manager

High Growth Service Manager

Category Buyer

Project Manager (Communications / Technical Projects) - Redditch

Senior Land Acquisition Manager - Housebuilding

Brand Creative

Branch Manager

I want to receive the latest job alerts for commercial manager in redditch, wor

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