customer insights analyst Work, Jobs in redditch, wor (with Salaries)

Contact Center Analyst
Cummins Inc. —Redditch
- Microsoft Excel
- Sales
- Relocation assistance
Customer Insights Analyst (12m FTC)
Gymshark —Solihull
- Hybrid work
- SQL
- Analysis skills
- Project management
- Employee discount
- Gym membership
Quick apply
5d
Insights Analyst (Digital Product)
Gymshark —Solihull
- SQL
- Analysis skills
- Project management
- Employee discount
- Gym membership
Quick apply
5d
Supply Chain Analyst
ZEISS Group —Birmingham
- Full-time
- Data analysis skills
- Analysis skills
AML Analyst
Moneycorp —Coventry
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Banking
Marcus by Goldman Sachs, Operations MI Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Customer service
- Data analysis skills
- Employee assistance programme
Placement Year Technical Business Analyst, Birmingham
Acturis —Birmingham
- Full-time
- Bachelor's degree
HR MI Analyst - FTC
Tarmac —Solihull
- Microsoft Excel
- Military
- Analysis skills
- Employee discount
Senior FinOps / Cloud Optimisation Analyst
Softcat —Birmingham
- Hybrid work
- Azure
- AWS
- School
- Flexible schedule
IT Service Desk Analyst
Secure Trust Bank —Solihull
- £28,000 - £32,000 a year
- Windows
- IT
- Financial services
- Annual leave
HR Analyst
Safran —Wolverhampton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- DevOps
- Data analysis skills
- No degree
- Annual leave
Quick apply
12d
Associate Product Manager - Accounting, Taxation & Payments
Pinewood.AI —Shirley
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Commercial Finance Analyst
Muller Group —Market Drayton
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
- Employee discount
- Bereavement leave
14d
Business Insights Analyst
Reachdesk Ltd —Birmingham
- Remote
- SQL
Quick apply
6d
Data Analyst (Mail)
Evri —Ryton on Dunsmore
- £27,000 a year
- Microsoft Word
- Microsoft Excel
- SQL
- Annual leave
- Employee assistance programme
7d
Business Analyst
Echo Managed Services —Walsall
- Full-time
- Analysis skills
- Communication skills
- Employee discount
Analyst - Grade 1
ALS Global —Coventry
- £25,878 a year
- Full-time
- Computer literacy
- English
- Communication skills
- Annual leave
- Employee discount
4h
Property Valuation Controls Analyst
National Westminster Bank PLC —Birmingham
- £36,296 - £51,240 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
9h
Corporate Planning & Management, Product Owner - Procurement Customer Journey, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Computer Science
- Master's degree
- Analysis skills
- Employee assistance programme

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Contact Center Analyst

Cummins Inc. -
Redditch

Apply Now

Job details

Benefits

Relocation assistance

Qualifications

Power BI
Microsoft Excel
Sales
Pivot tables
Root cause analysis

Full job description

We are looking for a talented Contact Center Analyst to join our team specializing in Customer Service for our EU Aftermarket Meritor Customer Department in Redditch, United Kingdom.

In this role, you will make an impact in the following ways:

Performance visibility: Turn complex end to end order management and contact center data into clear insights that improve daily Customer Service and warehouse shipment performance
Operational decision support: Provide timely and accurate performance analysis to Supervisors and Managers, enabling faster issue resolution and better day to day decision making
Trend and risk identification: Proactively identify performance trends, risks and root causes across Customer Support and order management processes, and recommend practical solutions
Reporting excellence: Define, build and roll out a robust reporting suite that standardizes department performance metrics and supports data driven accountability
Customer experience improvement: Analyse customer satisfaction and contact center metrics to support continuous improvements aligned to evolving customer expectations
Contact Center optimization: Monitor ACD performance and develop actionable reports that support workforce management, call volume forecasting and staffing level optimization
Continuous improvement leadership: Actively contribute data and analysis to continuous improvement initiatives, supporting process changes and organizational goals
Cross team collaboration: Support the global analyst team and act as project coordinator or workstream owner, ensuring analytical consistency and successful project delivery across regions

To be successful in this role you will need the following:

Required knowledge & experience
Advanced Excel skills (pivot tables, Power Query, complex formulas, data validation)
Experience with Power BI (or similar BI tools) – data modelling, dashboard creation visual storytelling for leadership audience
Ability to manipulate and cleanse large datasets from multiple sources
Ability to translate raw data into clear, decision driving insight
Trend analysis, root cause analysis, and performance insight generation
Strong knowledge of Sales Force/Service Cloud (CRM)
Power BI Reporting
Ability to map and analyse end to end processes, identify bottlenecks, inefficiencies
Experience reducing manual effort through automated reports, self-service dashboards
Creation of clear standard reports and definitions
Ability to tailor data outputs for senior leadership, operational leaders & front-line teams
Turning analysis into practical actions and recommendations Outputs This Role Owns
Daily/Weekly / monthly performance dashboards
Team quality audits
Executive summaries for leadership reviews
Capacity, workload, and trend analysis
Data support for structural or process change initiatives

Education/ Experience:

College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required
This position may require licensing for compliance with export controls or sanctions regulations.
Strong prior experience in comparable roles is essential.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2427831

Relocation Package No

100% On-Site No

Apply Now

Refine Your Search

customer insights analyst jobs in redditch, wor

Contact Center Analyst

Customer Insights Analyst (12m FTC)

Insights Analyst (Digital Product)

Supply Chain Analyst

AML Analyst

Marcus by Goldman Sachs, Operations MI Analyst, Birmingham

Placement Year Technical Business Analyst, Birmingham

HR MI Analyst - FTC

Senior FinOps / Cloud Optimisation Analyst

IT Service Desk Analyst

HR Analyst

Technology Analyst - PMO (UK Remote)

Associate Product Manager - Accounting, Taxation & Payments

Commercial Finance Analyst

Business Insights Analyst

Data Analyst (Mail)

Business Analyst

Analyst - Grade 1

Property Valuation Controls Analyst

Corporate Planning & Management, Product Owner - Procurement Customer Journey, Associate, Birmingham

I want to receive the latest job alerts for customer insights analyst in redditch, wor

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