customer service coordinator Work, Jobs in redditch, wor (with Salaries)

Service Coordinator
Rapid Energy Ltd —Redditch
- £27,000 - £32,000 a year
- Full-time
- Customer service
- ERP systems
- Administrative experience
Quick apply
12d
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Customer Service Logistics Coordinator (Fixed Term Contract)
IPL Schoeller —Birmingham
- Customer service
- Contracts
Quick apply
Customer Assistance Coordinator
Allianz —Birmingham
- £15,436.34 a year
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Employee assistance programme
Customer Service Coordinator
MP Filtri —Evesham
- £27,000 - £28,500 a year
- Full-time
- Customer service
- ERP systems
- In-person
- Free parking
- Life insurance
Quick apply
2d
Operations Coordinator / Administrator
Four Squared Recruitment Ltd —Birmingham
- £35,000 - £40,000 a year
- Monday to Friday
- Administrative experience
- Organisational skills
- Construction
- Free parking
1d
Customer Service & Technical Support Coordinator
Brett Martin Daylight Systems —Coventry
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Free parking
- Annual leave
Quick apply
11h
Sales Coordinator
Budget Waste Management —Evesham
- £24,420 - £32,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
Quick apply
1d
Operations Coordinator - Grenade
Mondelēz International —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Office Coordinator
McDermott Civil & Engineering Ltd —Aston
- Full-time
- Management
- Administrative experience
- Organisational skills
- Free parking
Quick apply
7d
Project Coordinator / Scheduler
Stiltz Homelifts —Kingswinford
- £29,671 a year
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
7d
Mobile Hire & Sales Coordinator
GAP Group —Tewkesbury
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Annual leave
Asset Support Co-Ordinator / Administrator
Kanadevia Inova Management Services UK Limited —Pershore
- £18,000 - £30,000 a year
- Part-time
- Sales
- English
- Administrative experience
- Free parking
- Life insurance
Quick apply
Office Coordinator
McDermotts —Birmingham
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Free parking
6d
Project Coordinator
Allvalves Online Limited —Pershore
- £24,420 - £28,000 a year
- Full-time
- Customer service
- ERP systems
- Continuous improvement
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Customer Engineering Coordinator Level 2
Calor Gas Ltd —Warwick
- £26,228 a year
- Customer service
- Communication skills
- Employee discount
1d
Customer Service Co-Ordinator
NP Aerospace —Coventry
- £30,000 - £33,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
2d
3PL Onsite Coordinator
JD.COM INTERNATIONAL UK LTD —Birmingham
- English
- Travel
- In-person
Quick apply
Customer Service Co-Ordinator
NP Aerospace Limited —Coventry
- £30,000 - £33,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
2d

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customer service coordinator jobs near redditch, wor

Service Coordinator

Rapid Energy Ltd
Redditch

Quick apply

Job details

Permanent | Full-time
£27,000 - £32,000 a year
12 days ago

Qualifications

Operations management
Customer service
ERP systems
Logistics
ISO 9001
Administrative experience
HVAC
Organisational skills
Kaizen
IT
Communication skills

Full job description

About Rapid Energy

In 2024, Rapid Energy was ranked the 6th fastest-growing privately owned company in the UK. We are a multi-depot organisation providing temporary HVAC solutions to the commercial and industrial sectors, supporting businesses across the UK with high-quality equipment and exceptional service.

At Rapid Energy, our core values — Leadership, Customer Centricity, Kaizen (continuous improvement), Integrity, and Teamwork — are at the heart of everything we do.

Why Our Customers Choose Rapid Energy

Our customers rely on us to solve critical building problems — issues that, if left unresolved, could significantly disrupt operations and damage reputations. While the premium equipment in our fleet is essential, it’s our technical expertise and problem-solving approach that truly sets us apart.

We act as an extension of our customers’ teams, guiding them through the complexities of deploying temporary HVAC solutions in high-stakes environments. Whether it’s a hospital, care home, hotel, data centre, or energy centre, our products and services can mean the difference between a building having to close or remaining operational.

As a critical asset hire partner, we don’t just supply equipment — we provide peace of mind and ensure our customers receive the right solution, exactly when they need it.

The Opportunity

As part of our continued growth, we are looking for a highly organised and proactive Service Coordinator to join our operations team. This role is central to the day-to-day coordination of engineering services, fleet compliance, and operational administration across the business.

The successful candidate will work closely with engineers, logistics providers, suppliers, and internal departments to ensure the efficient delivery of installations, breakdown support, planned maintenance, and off-hire processes. This is a fast-paced role requiring excellent organisation, communication, and problem-solving skills.

This position offers an excellent opportunity for someone looking to grow within a rapidly expanding business that is investing heavily in technology, operational excellence, and continuous improvement.

Key Responsibilities

Service & Operations Coordination

● Coordinate and manage engineer scheduling and resourcing across installations, call-outs, maintenance visits, and off-hires during operational hours (08:30–17:00)

● Manage new orders, reactive breakdown support, and off-hire activity to ensure excellent customer service

● Liaise effectively with internal teams, customers, subcontractors, and logistics providers to ensure smooth operational delivery

● Support operational planning to maximise engineer utilisation and fleet availability

Fleet & Compliance Management

● Support fleet management administration, including vehicle compliance and documentation

● Manage road charge registrations and compliance requirements, including Dart Charge and other toll/clean air zone schemes

● Own and maintain the engineer training matrix and accreditation records

● Ensure engineer certifications, qualifications, and compliance documentation remain up to date

● Drive compliance standards across operational processes, supporting ISO 9001 and wider business compliance initiatives

Administration & Process Management

● Maintain accurate service records, installation reports, returns checklists, and operational documentation

● Support onboarding and administration of suppliers and subcontractors

● Assist with process improvements and operational efficiencies across the service department

● Support the continued rollout and optimisation of business systems and ERP platforms

● Ensure all customer and operational documentation is completed accurately and within required timescales

Customer Service & Continuous Improvement

● Deliver excellent customer communication throughout the service lifecycle

● Resolve operational issues proactively and escalate where necessary

● Identify opportunities to improve customer experience and internal efficiency

● Contribute to a culture of continuous improvement and teamwork across the business

Skills & Experience

Essential

● Excellent organisational and administrative skills

● Strong communication and customer service abilities

● Ability to prioritise workload and manage multiple tasks in a fast-paced environment

● Strong attention to detail and problem-solving skills

● Proactive and highly organised approach

● Ability to work collaboratively across departments

● Good IT and systems skills

● High energy, resilience, and a results-focused mindset

Desirable

● Previous experience in a service coordination, hire control, logistics, or operations role

● Experience within HVAC, plant hire, engineering services, construction, or related industries

● Understanding of compliance processes and Health & Safety requirements

● Experience managing engineer scheduling and fleet administration

● Familiarity with ISO 9001 processes and documentation

● Experience using BigChange and/or Quickbase

● Experience with ERP or operational management systems

Why Join Rapid Energy?

This is an exciting time to join Rapid Energy as we continue to invest heavily in cutting-edge technology, operational excellence, and business process improvements.

The visibility and importance of this role within our customer journey provide excellent opportunities for career progression and future development within the company. You’ll be joining a growing, ambitious business where your contribution will have a direct impact on operational success and customer satisfaction.

Pay: £27,000.00-£32,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service coordinator jobs in redditch, wor

Service Coordinator

Helpdesk Coordinator - FTC 12 months

Field Service Coordinator

Customer Service Logistics Coordinator (Fixed Term Contract)

Customer Assistance Coordinator

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Operations Coordinator / Administrator

Customer Service & Technical Support Coordinator

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