customer service representative Work, Jobs in redditch, wor (with Salaries)

Customer Service Specialist
Cummins Inc. —Redditch
- Bachelor's degree
- Communication skills
- Relocation assistance
14d
Customer Service Representative
Eaton —Redditch
- Microsoft Powerpoint
- Microsoft Excel
- Sales
One Stop - Customer Service Assistant
One Stop —Redditch
- £12.81 an hour
- Full-time
Customer Service Assistant Over 18
Tenpin - Redditch —Redditch
- £10.85 - £12.71 an hour
- Part-time
- Bar
- Customer service
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
2d
Customer Service Advisor
SunbeltRentals —Walsall Wood
- £29,724 a year
- Sales
- Customer service
- Computer literacy
Quick apply
8d
Customer Service Representative
Alexander Mann Solutions (AMS) —Birmingham
- Full-time
- Customer service
- Communication skills
14d
Customer Service Advisor
First Mile —Birmingham
- £26,228 a year
- Full-time
- Phone etiquette
Quick apply
12h
Part Time Admin, Customer Support & Sales Consultant (office based)
Daizy's Leisure Time Ltd, t/a Hot Tub and Spa - Solihull —Solihull
- From £12.71 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Free parking
Quick apply
2d
Customer Service Advisor
Culligan UK limited —Wolverhampton
- £25,618 a year
- Full-time
- Salesforce
- Microsoft Office
- IT
- Employee assistance programme
- Sick pay
Quick apply
Client Support Specialist
Barclays —Birmingham
- Monday to Friday
- Customer service
- Administrative experience
- Communication skills
5d
Customer Service Agent
Northgate Vehicle Hire —Kidderminster
- £28,734 a year
- Monday to Friday
- Customer service
- Employee discount
Quick apply
Customer Service
Trelleborg Sealing Solutions (TSS) —Solihull
- Sales
- No degree
Customer Service/Sales Assistant
Eminence Org —Birmingham
- £490 - £720 a week
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
Quick apply
Sales & Customer Service Specialist
Brooklyn Travel —Alcester
- Sales
- Microsoft Office
Quick apply
1d
Customer Care Representative - Birmingham
Crown Lift Trucks Ltd —Birmingham
- Microsoft Excel
- Customer service
- Administrative experience
- Annual leave
Quick apply
Customer Services Advisor
Halfords —Kidderminster
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Customer Service Assistant
Royal Life Saving Society UK —Worcester
- £23,132.20 a year
- Part-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Annual leave
Quick apply
7d
Customer Service Advisor
ASSA ABLOY —Willenhall
- Sales
- Customer service
- Administrative experience
14d
Customer Support & Operations Administrator
Keynetics Ltd —Malvern
- £25,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
Customer Success Representative – eShepherd
Gallagher Group —Birmingham
- Full-time
- Remote
- Communication skills
- Employee assistance programme
15h

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Customer Service Specialist

Cummins Inc. -
Redditch

Apply Now

Job details

14 days ago

Benefits

Relocation assistance

Qualifications

Bachelor's degree
Communication skills

Full job description

We are looking for a talented Customer Service Specialist to join our team specializing in Service for our EU Aftermarket Meritor Customer Service Department in Redditch, United Kingdom.

In this role, you will make an impact in the following ways:

End-to-end order ownership: I will ensure seamless management of the full order life cycle from entry to delivery, taking full accountability to achieve timely, accurate, and compliant order fulfilment.
Exceptional customer experience: I will act as a trusted single point of contact, resolving queries and escalations to closure while demonstrating empathy, transparency, and a strong customer-first mindset.
Proactive problem resolution: I will anticipate risks related to scheduling, availability, logistics, or documentation and take early action to prevent delays and customer dissatisfaction.
Strong cross-functional coordination: I will closely partner with production, planning, sales, warehouse, logistics, and finance teams to drive smooth order throughput and support financial and service targets.
Expert handling of complex accounts: I will successfully manage export and intercompany accounts by ensuring regulatory compliance, documentation accuracy, and effective coordination across multiple stakeholders.
Process improvement and standardisation: I will identify recurring issues and process gaps, proposing and implementing improvements that enhance efficiency, service quality, and turnaround times.
Operational and system expertise: As a super-user, I will support system performance, troubleshoot issues, and contribute to system enhancements while guiding colleagues and escalating issues effectively.
Team enablement and continuity: I will support onboarding and training of new team members, provide backup coverage across accounts, and contribute to a resilient, high-performing Customer Service team.

To be successful in this role you will need the following:

End-to-end order management expertise: Strong understanding and ownership of the full order life cycle, including complex export, intercompany, invoicing, and logistics documentation processes.
Customer-centric communication skills: Ability to act confidently as a single point of contact, manage escalations to closure, and consistently demonstrate empathy, clarity, and accountability.
Cross-functional collaboration and problem solving: Capability to work effectively with planning, production, sales, warehouse, logistics, and finance to resolve issues and protect service and financial targets.
Process mindset and system proficiency: Attention to detail combined with strong system knowledge, proactive identification of process gaps, and willingness to drive continuous improvement while supporting and guiding others.

Education/ Experience:

Demonstrated role competence is required. College, university, or equivalent bachelor’s degree in relevant discipline is preferred.
This position may require licensing for compliance with export controls or sanctions regulations.
Minimal relevant work experience required.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2427834

Relocation Package No

100% On-Site No

Apply Now

Refine Your Search

customer service representative jobs in redditch, wor

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Customer Service Advisor

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Customer Service Advisor

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Customer Support & Operations Administrator

Customer Success Representative – eShepherd

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