room manager Work, Jobs in redditch, wor (with Salaries)

Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
Quick apply
Conference & Banqueting Manager
Coombe Abbey Hotel —Coventry
- £40,000 a year
- Weekend availability
- Contracts
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
5d
Training & Implementation Project Manager
Pinewood.AI —Solihull
- Hybrid work
- Microsoft Office
- Project management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Room Manager
Co-op Childcare —Birmingham
- £13.98 an hour
- Full-time
- Employee discount
Quick apply
Room Cleaning
Southcrest Manor Hotel —Redditch
- £10.85 - £12.71 an hour
- Part-time
- Heavy lifting
- Hotel
- Supervising experience
- Free parking
- Employee discount
Quick apply
1d
Barista
Starbucks —Redditch
- Weekend availability
- Store discount
- Employee assistance programme
Executive Head Housekeeper
Ardencote – Housekeeping —Warwick
- £45,000 a year
- Weekend availability
- Hospitality
- Management
- Hotel
- Free parking
- Employee assistance programme
Quick apply
21h
Network Resilience Manager
National Grid —Warwick
- £67,000 - £77,000 a year
8d
Maintenance Manager
Brandon Hall Hotel —Coventry
- £35,000 a year
- Maintenance
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
13d
Reception Supervisor
Rea Valley Health Partnership (Consisting of Kings Norton, Ashtree and Keynell Covert) —Birmingham
- £28,275 - £30,030 a year
- Full-time
- Administrative experience
- Front desk
- In-person
- Free parking
- Store discount
Quick apply
6d
ZARA BIRMINGHAM DEPUTY STORE MANAGER
INDITEX —Birmingham
- Full-time
- Customer service
- Leadership
Quick apply
2d
Cleaning Operative
BAM UK & Ireland —Bromsgrove
- £12.71 an hour
- Monday to Friday
- School
Assistant Manager
Starbucks —Birmingham
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Facilities Manager
JLL —Birmingham
- Part-time
- Management
- IT
1d
Guest Relation Manager
Leonardo Royal Hotel Birmingham —Birmingham
- Hotel
- Referral programme
Quick apply
7d
Assistant Manager
Bill's - Bullring —Birmingham
- £41,800 a year
- Full-time
- Employee discount
Quick apply
12d
Customer Success Manager, Birmingham
Dalux —Birmingham
Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme
Funeral Arranger and Administrator (Castle Bromwich)
Trevor E W Hickton Limited —Birmingham
- £28,000 - £32,000 a year
- Overtime
- Nursing home
- Customer service
- IT
Quick apply
12d
FOH Supervisor | Gladiators Experience
Far and Beyond —Birmingham
- £16 an hour
- Weekend availability
- Supervising experience

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Customer Service Delivery Manager

Technical Drive Ltd -
Bromsgrove

Quick apply

Job details

Full-time
Up to £40,000 a year

Benefits

Company pension
Company events

Qualifications

Customer service
Presentation skills
ITIL
Contracts
IT
Business coaching

Full job description

Due to our continued growth, an excellent opportunity has arisen for a Customer Service Delivery Manager to join our established, technical team in Bromsgrove.

Job Summary

We’re looking for an experienced Customer Service Delivery Manager to be responsible for leading customer service strategy and operations to deliver exceptional customer experiences, drive satisfaction and retention, and ensure efficient, high-quality service delivery.

What We Offer

21 days annual leave (including your birthday) + bank holidays
Company pension
Company social events
Development scheme with financial incentives
Quarterly company bonus
Excellent office environment with leisure room in town centre location

Key Responsibilities

· Define and implement the customer service vision and standards: Align service approach with business goals and continuously improve the end-to-end customer journey

·* Service Performance & SLA Deliverables: *Own service KPIs and SLA outcomes, monitor performance, manage service risks, and ensure timely resolution and communication.

· Continual Service Improvement: identify trends and root causes; facilitate problem management, post-incident reviews, and improvement initiatives that reduce incident volume and improve customer experience.

· Commercial Protection & Contract Alignment: Ensure service delivery aligns to contract scope; manage obligations, assumptions, and dependencies; support change control, renewals, and commercial discussions with evidence-based service insights.

· Management Reporting: Produce regular service reports and dashboards covering SLA performance, capacity management, resourcing and improvement progress; present insights and recommendations to leadership and customers.

· Individual Development Plans: Partner with team leads to create and maintain IDPs aligned to role expectations and service outcomes; identify training needs across service roles.

· Performance Coaching & Feedback: Provide coaching and structured feedback to improve behaviours, customer handling, technical engagement, and process compliance; recognise strong performance and address gaps promptly.

Requirements

· Proven experience in service delivery/ customer service management within service industry, IT managed services desirable but not essential.

· Demonstrable track record of improving performance, customer satisfaction, and operational efficiency.

· Confident stakeholder management: able to influence technical and non-technical teams, including senior leaders.

· Commercial awareness: comfortable working with contracts, scope, governance, and evidence-based service positions.

· Data-led approach to reporting and decision-making; strong Excel/BI and presentation skills.

· Experience coaching teams and supporting development planning in operational environments.

Personal Attributes

· Detail-oriented and proactive.

· Collaborative team player with strong management qualities.

· Customer-focused, with a commitment to delivering high-quality service.

Salary: Up to £40,000 per annum, dependent on experience

Work Location: In person Bromsgrove B61

Successful applicants would be subject to a Disclosure and Barring Service (DBS) check

About Us

Technical Drive is a high quality, IT support company for Birmingham and beyond, offering managed IT services that will drive businesses forward through technology with our fast, responsive, and strategic team.

Pay: Up to £40,000.00 per year

Ability to commute/relocate:

Bromsgrove B61 8DA: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

room manager jobs in redditch, wor

Customer Service Delivery Manager

Conference & Banqueting Manager

Training & Implementation Project Manager

Room Manager

Room Cleaning

Barista

Executive Head Housekeeper

Network Resilience Manager

Maintenance Manager

Reception Supervisor

ZARA BIRMINGHAM DEPUTY STORE MANAGER

Cleaning Operative

Assistant Manager

Facilities Manager

Guest Relation Manager

Assistant Manager

Customer Success Manager, Birmingham

Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham

Funeral Arranger and Administrator (Castle Bromwich)

FOH Supervisor | Gladiators Experience

I want to receive the latest job alerts for room manager in redditch, wor

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