Service desk Work, Jobs in Redditch, Wor (with Salaries)

Service Desk Engineer
Aon Corporation —Bromsgrove
- Azure
- Microsoft Outlook
- Customer service
11d
Service Desk Analyst
West Midlands Combined Authority —Birmingham
- £34,780 - £39,188 a year
- Windows
- Microsoft Office
- Organisational skills
9d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
IT Service Desk Analyst
Secure Trust Bank —Solihull
- £28,000 - £32,000 a year
- Windows
- IT
- Financial services
- Annual leave
1st Line NOC Engineer
Convergence Group —Solihull
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
Service Desk Analyst
Hexaware Technologies —Birmingham
- £30,000 a year
- Hybrid work
- Customer service
- English
- Mentoring
Quick apply
Entry level IT Help Desk Support
Komfort —Wednesbury
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
10d
Front Desk & Family Coordinator (Receptionist / Customer Service)
RobocodeUK Limited —Solihull
- £1,800 a month
- Part-time
- Microsoft Word
- CRM software
- Customer service
Quick apply
6d
Senior ICT Systems & Network Administrator
Acorns Children's Hospice —Birmingham
- £46,000 a year
- Full-time
- Azure
- SharePoint
- Hospice
- Annual leave
- Employee discount
1st Line Technical Support
Computors Limited —Wolverhampton
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
11d
Technology Service Desk Analyst
The Works —Coleshill
- Hybrid work
- Analysis skills
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
7d
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Junior DBA
SCC —Birmingham
- £35,000 - £42,000 a year
- Monday to Friday
- Hybrid work
- Oracle
- IT
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Technical Support Advisor
SunbeltRentals —Solihull
- Monday to Friday
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
Quick apply
4d
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- Azure
- Microsoft Office
- AWS
FM Help Desk Operative
Centrick —Birmingham
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Sick pay
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
11d
Service Desk Analyst
Glide.uk —Birmingham
- £25,000 a year
- Full-time
- Customer service
Quick apply
4d

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service desk jobs near redditch, wor

Service Desk Engineer

Aon Corporation -
Bromsgrove

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Job details

11 days ago

Qualifications

Authentication
Azure
Microsoft Outlook
Customer service
Organisational skills
SharePoint
Financial services
Root cause analysis
Communication skills
Intune
Help desk

Full job description

Posting Description:

We’re looking for a highly skilled Service Desk Engineer to support Microsoft 365, end-user computing, identity, and collaboration services across the organization. This role provides advanced end-user support, leads complex troubleshooting and root-cause analysis, resolves the majority of user issues independently, and partners closely with Infrastructure, Security, and Identity teams to drive timely resolution of escalated or recurring problems. The Service Desk Engineer plays a critical role in maintaining a reliable, secure, and productive end-user environment while contributing to operational maturity, technical standards, knowledge development, and continuous service improvement.

Essential Duties and Responsibilities:

Key responsibilities:

Resolve complex Service Desk tickets related to Microsoft 365, Windows devices, and collaboration tools, including issues that require deeper technical troubleshooting and cross-team coordination.
Troubleshoot Outlook, Exchange Online, Teams, SharePoint, OneDrive, and desktop application issues, performing root-cause analysis and driving issues through resolution.
Provide clear communication, sound judgment, and timely follow-up to users throughout the ticket lifecycle, including for high-impact or recurring issues.
Deliver professional, high-quality support to business users, including executives when required, while serving as a technical resource and mentor for peers.
Support user onboarding, offboarding, and access changes in Entra ID (Azure AD), helping ensure accuracy, timeliness, and alignment with established controls.
Troubleshoot MFA, sign-in, and access issues; identify patterns, recommend corrective actions, and collaborate with Identity and Security teams on conditional access or policy-related issues when appropriate.
Support Intune-managed Windows devices, including compliance issues, application installs, device configuration, and advanced endpoint troubleshooting.
Document troubleshooting steps, resolutions, root-cause findings, and escalation details accurately in the ticketing system.
Contribute to knowledge base articles, standard operating procedures, and support documentation to improve consistency, knowledge sharing, and service quality.
Follow established incident, change, and security processes in a regulated environment, applying sound judgment and escalating risk appropriately.
Assist end users during tenant transitions, acquisitions, divestitures, and device refresh activities, while helping identify opportunities to reduce disruption and improve execution.
Participate in day-to-day technology operations and contribute to service improvements, recurring issue reduction, and operational maturity initiatives.
Collaborate closely with Infrastructure, Security, and Identity teams to resolve complex issues, improve support standards, and strengthen the end-user computing environment.

Knowledge, Skills, and/or Abilities:

5–8+ years of Service Desk, End User Support, or End User Computing experience in a corporate environment; broader experience may be considered for a Senior Service Desk Engineer scope.
Strong hands-on experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) in an enterprise environment.
Working knowledge of Entra ID (Azure AD), MFA, and user access troubleshooting, with the ability to investigate complex authentication and access issues.
Experience supporting Intune-managed Windows endpoints, including device compliance, configuration, and application support.
Ability to resolve most issues independently, exercise sound technical judgment, and coordinate effectively across teams when deeper expertise is required.
Strong customer service, documentation, communication, and organisational skills, with the ability to mentor peers and support operational consistency.
Experience in financial services or other regulated environments preferred.

Certificates, Licenses, Registration: none

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service desk jobs in redditch, wor

Service Desk Engineer

Service Desk Analyst

Service Desk Analyst / IT Support Help Desk Technician

IT Service Desk Analyst

1st Line NOC Engineer

Service Desk Analyst

Entry level IT Help Desk Support

Front Desk & Family Coordinator (Receptionist / Customer Service)

Senior ICT Systems & Network Administrator

1st Line Technical Support

Technology Service Desk Analyst

Field Service Administrator

Junior DBA

2nd Line Engineer - Support

Customer Care Coordinator

Technical Support Advisor

Senior Service Desk Engineer

FM Help Desk Operative

1st / 2nd Line IT Support Analyst

Service Desk Analyst

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