Customer experience advisor Work, Jobs in Redruth, Con (with Salaries)

Customer Experience Advisor (6-month contract)
Origin Coffee —Truro
- Hospitality
- Customer service
- Continuous improvement
- Annual leave
- Employee assistance programme
1d
Customer Services Advisor
Halfords —Camborne
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
3d
Customer Service Advisor
GLL —Truro
- £13.45 an hour
- Part-time
- Customer service
- Cash handling
- Communication skills
Customer Liaison Officer
The Guinness Partnership —Redruth
- £39,038 a year
- Full-time
- Customer service
- Travel
- Communication skills
7d
Student Advisor (Online Courses)
FalmouthUniversity —Penryn
- £24,685 - £27,319 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills
Fitness Advisors (18hrs)
Carn Brea Leisure Centre —Redruth
- Up to £13.23 an hour
- Part-time
- Anatomy knowledge
- First Aid Certification
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
10d
Sales Advisor
ProCook —Truro
- £13.45 an hour
- Overtime
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Senior Sales Adviser
Jewson —Redruth
- Full-time
- In-person
- Referral programme
Sales Advisor
Crew Clothing Falmouth —Falmouth
- Part-time
- Customer service
- IT
- Communication skills
- Referral programme
Quick apply
11d
Temporary Sales Advisor
Saltrock Perranporth —Perranporth
- 8 hour shift
- IT
- Employee discount
Quick apply
21h
Temporary Sales Advisor
Saltrock St Ives —St Ives
- Part-time
- IT
- Employee discount
Quick apply
21h
Retail Customer Advisor (Truro) - 30 hours
Three UK —Truro
- £13.72 an hour
- Weekend availability
- Customer service
- Employee discount
Quick apply
Optical Assistant
Boots —Falmouth
- Weekend availability
- Employee assistance programme
- Employee discount
Retail Assistant (Opticians)
Boots —Falmouth
- Weekend availability
- Employee assistance programme
- Employee discount
Reception & Sales Advisor
Monkey Tree Holiday Park —Newquay
- £13.50 an hour
- Part-time
- Microsoft Word
- Sales
- Accounting
- Free parking
- Employee discount
Quick apply
Senior Reception & Sales Advisor
Monkey Tree Holiday Park —Newquay
- £15 an hour
- Full-time
- Microsoft Word
- Sales
- Accounting
- Free parking
Quick apply
Sales Advisor - SUMMER TEMP
Crew Clothing St Ives —St Ives
- Part-time
- Customer service
- IT
- Communication skills
- Referral programme
Quick apply
2d
Temporary Sales Advisor
Saltrock Newquay —Newquay
- Part-time
- IT
- Employee discount
Quick apply
8d
Spa Therapist
Penventon Park Hotel —Redruth
- From £13.75 an hour
- Part-time
- Customer service
- English
- Hotel
- Free parking
- Employee discount
Quick apply
Experienced Service Advisor
Hawkins Motors Ltd —Hayle
- £24,420 - £30,000 a year
- Full-time
- Customer service
- Driving
- Front desk
- Free parking
- Employee discount
Quick apply

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Customer Experience Advisor (6-month contract)

Origin Coffee -
Truro

Apply Now

Job details

Fixed term contract
1 day ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Sick pay

Qualifications

Hospitality
Customer service
Continuous improvement
B2B
Contracts
Communication skills
Time management

Full job description

About the role

As Customer Experience Advisor, you’ll be the first point of contact for our customers across our Ecommerce and Wholesale channels. This is a varied and fast-paced role where you’ll handle enquiries, process orders, resolve issues and help deliver an outstanding customer experience across multiple touchpoints.

You’ll need to be adaptable and calm under pressure, able to shift between different types of customers, systems and priorities without losing focus. As Origin continues to grow, this role may evolve to align more closely with one specific discipline (Ecommerce, Wholesale), but we expect that direction to develop naturally over time.

What you'll do

Customer Engagement

Act as the first point of contact for Ecommerce and Wholesale customers across phone, email and live chat channels.
Deliver friendly, professional and solution-focused support that reflects Origin’s values and tone of voice.
Provide tailored advice and product recommendations to guide customer decision-making.
Confidently handle inbound calls, taking ownership of conversations, resolving queries in real time and de-escalating situations where needed.

Order Management

Accurately process orders and manage fulfilment workflows using tools such as Unleashed and Gorgias.
Maintain clear, timely communication with customers on delivery timelines, delays or issues.
Uphold a high standard of data accuracy and record-keeping.

Problem Resolution

Respond to challenges and complaints with empathy, clarity and a solutions-focused mindset.
Collaborate with internal teams to resolve issues quickly and effectively.
Ensure every customer, whether new or long-standing, feels heard and supported.

Cross-functional Collaboration

Work across both our sites in Porthleven and Penhallow, assisting Operations and Dispatch teams on the ground with emergency orders, returns and packaging errors.
Work closely with production, dispatch, marketing and account management teams to ensure smooth service delivery.
Support wider team initiatives such as sample distribution, events and promotional activity.
Flex across departments when workload or priorities shift, maintaining resilience and a positive outlook.

Continuous Improvement

Identify opportunities to improve customer experience and streamline internal processes.
Share feedback and insights with the wider team to inform service developments.

Who you are

Adaptable and composed, able to switch focus quickly and stay calm under pressure.
Self-motivated and proactive, with a strong sense of responsibility.
Energised by variety and comfortable working across different departments and customer types.
Collaborative and open, you are a natural team player who thrives in a fast-paced environment.
Curious and commercially inquisitive.
Passionate about sustainability, excellent service and what we do at Origin.

What you'll bring

Skills & Experience

Previous experience in a customer service role, ideally in hospitality, a wholesale/B2B or ecommerce setting.
A hospitality background is highly desirable; you understand the pace and customer-first mindset needed to support our hospitality partners.
Strong organisation and time management skills.
Confident using CRM and inventory systems such as HubSpot, Gorgias and Unleashed. Training on these will be provided.
Excellent written and verbal communication.
A passion for speciality coffee is a bonus, but not essential.

What success looks like

Customers across Ecommerce and Wholesale consistently feel heard and well looked after. Calls are answered confidently, issues are resolved quickly, and people come away with a clear sense of Origin's care and quality.
Orders and enquiries are handled accurately and on time across both sites, with you flexing calmly between channels, systems and priorities as the day demands.
The team runs better because you're on it. You pitch in during peak and bank holiday periods, flag problems early, and take pride in the whole team's numbers, not just your own queue.
You enjoy coming to work and help others do the same. You bring energy and a team-first attitude, picking up new tools quickly, and spotting repetitive work worth streamlining so we keep improving rather than just keeping the lights on.

Working at Origin

26 days’ holiday, including your birthday off, plus flexible bank holidays
Unlimited coffee and discounts on merchandise and partner products
B Corp certified and proudly independent
People-first culture with meaningful, values-led work
SCA training and learning opportunities for everyone
Enhanced family leave, sick pay, period leave, and personal days
5% employer pension contribution
24/7 Employee Assistance Programme and GP service
Two paid volunteering days each year

Everyone is welcome at Origin

We believe diverse perspectives enrich our culture and creativity. If you’re passionate about coffee and excited by this opportunity – even if you don’t tick every box – we encourage you to apply. Your unique experience could be exactly what we need.

Why join us?

At Origin, you’ll be part of a dynamic team that values creativity, sustainability, and collaboration. We’re committed to providing an inclusive and inspiring environment where you can grow professionally and make a meaningful impact. And, of course, you’ll have access to some of the best coffee experiences imaginable.

While you are here and before you apply, take a look at us on Instagram.

We may close this advert early if we receive a high volume of suitable applications.

Apply Now

Refine Your Search

customer experience advisor jobs in redruth, con

Customer Experience Advisor (6-month contract)

Customer Services Advisor

Customer Service Advisor

Customer Liaison Officer

Student Advisor (Online Courses)

Fitness Advisors (18hrs)

Sales Advisor

Senior Sales Adviser

Sales Advisor

Temporary Sales Advisor

Temporary Sales Advisor

Retail Customer Advisor (Truro) - 30 hours

Optical Assistant

Retail Assistant (Opticians)

Reception & Sales Advisor

Senior Reception & Sales Advisor

Sales Advisor - SUMMER TEMP

Temporary Sales Advisor

Spa Therapist

Experienced Service Advisor

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