Operational manager Work, Jobs in Reigate, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
2d
Operations Manager
Clear People —Haywards Heath
- £38,000 - £45,000 a year
- Full-time
- Management
- IT
- In-person
Quick apply
1d
Adult ADHD Operational Support Manager
Oxleas NHS Foundation Trust —Sidcup
- £55,524 - £62,652 a year
- Full-time
- Leadership
6d
Service Delivery Manager
WTW —Reigate
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Employee assistance programme
Assistant Store Manager
Aldi —Crawley
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Operations Service Delivery Manager
Mitie —Horley
- Full-time
- Travel
- Leadership
Assistant General Manager
Cote Restaurants —Reigate
- Full-time
- Hospitality
- Organisational skills
- Leadership
- Employee discount
Quick apply
12d
Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
14d
Store Manager
Aldi —Guildford
- £52,910 - £69,000 a year
- Management
- Time management
Operations Manager - Autonomous Vehicles
AV Operations Ltd —Hammersmith
- £65,000 - £70,000 a year
- Full-time
- Analysis skills
- In-person
- AI
Quick apply
6d
Regional Control Desk Officer (Borders) (CTPSE)
Thames Valley Police —Gatwick Airport
- £35,241 a year
- Weekend availability
- Annual leave
13d
Business Support Officer
Reigate & Banstead Borough Council —Redhill
- £31,062 - £32,445 a year
- Full-time
- Customer service
- Administrative experience
- IT
- Annual leave
- Employee discount
5d
Operational Change Manager
Broadridge —London
- Full-time
- APIs
- Communication skills
12d
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Academy Operations Team Leader
Riverside Consultancy —Epsom
- £50,000 a year
- Full-time
- Management
- Customer service
- Continuous improvement
Quick apply
Office Manager - Fixed term 12 months - 3 days per week
Whitby Wood —London
- £35,000 - £40,000 a year
- Leadership
- Time management
Quick apply
Human Resources Manager
INTERHOME —Dorking
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Travel
- Free parking
- Work from home
Quick apply
9d
Regional Operations Director - Places Leisure
Places for People —Camberley
- £80,000 - £90,000 a year
- Contracts
- Leadership
- Annual leave
- Employee discount
Area Manager UK
Vilgain s.r.o. —London
- Full-time
- Hybrid work
- Merchandising
- Travel
- Retail management
- Employee discount
Quick apply
General Manager - OMFS & Ophthalmology
Queen Victoria Hospital NHS Foundation Trust —East Grinstead
- £79,504 - £91,609 a year
- Full-time
11d

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operational manager jobs near reigate, sry

Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
2 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

operational manager jobs in reigate, sry

Customer Service Manager

Operations Manager

Adult ADHD Operational Support Manager

Service Delivery Manager

Assistant Store Manager

Operations Service Delivery Manager

Assistant General Manager

Operational Excellence & Process Improvement Lead

Store Manager

Operations Manager - Autonomous Vehicles

Regional Control Desk Officer (Borders) (CTPSE)

Business Support Officer

Operational Change Manager

Relationship Manager

Academy Operations Team Leader

Office Manager - Fixed term 12 months - 3 days per week

Human Resources Manager

Regional Operations Director - Places Leisure

Area Manager UK

General Manager - OMFS & Ophthalmology

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