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Risk Operations Coordinator

SRVO -
Remote

Apply Now

Job details

Benefits

Company pension
Employee assistance programme
Private medical insurance
Employee discount
Referral programme

Qualifications

Microsoft Excel
Microsoft Outlook
Customer service
English
Microsoft Office
Administrative experience
Leadership

Full job description

Ref

21933

Location

Home Based

Working pattern

Monday to Friday 0900 – 1730

Salary

Competitive

Closing date

17/07/2026

Description

RISK OPERATIONS CO-ORDINATOR

•SRVO • £Competitive, aligned to experience • Remote - Home Based

ROLE OVERVIEW

We are looking for a Risk Operations Coordinator to join SRVO’s Health & Safety and Risk division, supporting the day-to-day operational delivery of our inspection and risk services.

This role is key to keeping the department running smoothly. You will remove administrative burden from our field-based inspectors by maximising efficiencies through technology while ensuring customer service, consistency and quality remain at the forefront.

This is a fast-paced coordination role suited to someone who enjoys organisation, problem solving and managing multiple priorities, while working closely with clients, leaseholders, property managers and internal teams.

This role offers structured support and development, with clear progression opportunities into senior operations, workflow improvement or team leadership as the department continues to grow.

ROLE EXPECTATIONS

This role requires excellent organisation, strong attention to detail and the ability to manage a varied workload with confidence.

You’ll be responsible for coordinating instructions, managing diaries and supporting client communication while ensuring reports, documentation and invoicing are processed accurately and on time.

You’ll work remotely using a range of systems and portals to manage workflows, reporting and document control. You’ll be expected to learn quickly, work proactively and prioritise effectively across several different workstreams.

WHAT SUCCESS LOOKS LIKE

You’ll be successful in this role if:

Inspectors have well-managed diaries and can focus on site delivery
Instructions are processed accurately and efficiently
Clients and stakeholders receive clear, timely communication
Reports are quality checked and uploaded correctly first time
Invoicing and credits are issued promptly and accurately
You remain organised and effective during busy periods

HOW YOU’LL SPEND MOST OF YOUR TIME

Most weeks, you’ll be:

Processing instructions from Odevo Property Management companies, partners and external clients
Managing inspector diaries to maximise productivity and support monthly and annual targets
Liaising with leaseholders, clients, property managers and inspectors to coordinate access and appointments
Managing documents, reports and records across multiple systems
Proofreading and quality checking reports before uploading to client portals
Creating and issuing invoices and credits for services delivered
Supporting credit control activity and management reporting where required
Using systems including Insightly, Solarvista, Dwellant, Fixflo and Microsoft Office

You’ll play a central role in keeping workflows consistent, efficient and customer focused.

WHO THIS ROLE IS FOR

This role suits someone who:

Has strong administrative, coordination or customer service experience
Is confident managing diaries, scheduling and multi-step workflows
Communicates clearly and professionally with internal and external stakeholders
Has excellent written English and strong attention to detail
Is comfortable working with systems, portals and Microsoft Office, particularly Excel
Can prioritise effectively and work under pressure to deadlines
Is proactive, organised and able to work independently in a remote environment
Has an understanding of residential block property management (highly beneficial)

It would be advantageous if you also have:

Experience supporting compliance, risk or inspection-based services
Experience with invoicing, credits or basic credit control
Exposure to property management systems or CRM tools

EXPERIENCE THAT HELPS

Strong coordination and customer service experience
Diary management in a multi-stakeholder environment
Document control and process-led administration
High attention to detail when checking reports and documentation
Confidence handling challenging stakeholder conversations professionally
Strong IT capability across Excel, Word, Outlook and online portals
A structured approach to work and the ability to follow established processes

WHAT WE OFFER

Competitive salary aligned to experience
Discretionary bonus
Remote and flexible working
25 days holiday plus bank holidays
Private medical insurance, life assurance and enhanced family leave
Fully funded training and professional development
Pension scheme and employee assistance programme
Employee referral scheme
Discounts across travel, retail, fitness and entertainment

You’ll be supported with training across SRVO systems and processes, with the opportunity to develop into more senior operational and coordination responsibilities over time.

ABOUT SRVO

SRVO is a Chartered Surveying and Property Consultancy delivering surveying, project and consultancy services across the UK, alongside specialist risk assessment and compliance services.

We support both commercial and residential sectors and have built a strong reputation through long-standing client relationships and consistently high standards.

Our mission is to transform the property landscape with safe and sustainable solutions.

As part of the Odevo Group, SRVO combines specialist expertise with the stability, scale and long-term investment of a wider group. We set our people up to succeed through the right tools, technology and support, alongside clear development pathways and an environment where wellbeing is genuinely prioritised.

HOW WE HIRE

Initial conversation with our talent team
Interview focused on experience, organisation and approach

We aim to complete the process within two to three weeks and communicate clearly throughout.

INTERESTED?

Apply with your CV.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Apply Now

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