Helpline Work, Jobs in Remote (with Salaries)

Customer Resolution Specialist
iamproperty & iamsold —Remote
- £25,800 a year
- Full-time
- Remote
- Communication skills
- Annual leave
Quick apply
9h
Study Skills Adviser - English Language Support
Kaplan International —Remote
- £26,288 a year
- Full-time
- Remote
- English
- Bachelor's degree
- No degree
- Annual leave
- Employee assistance programme
Quick apply
1d
Leadership & Management Trainer
Active Care Group —Remote
- £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
6d
Compliance Lead
Active Care Group —Remote
- £55,000 - £60,000 a year
- Full-time
- Remote
- Analysis skills
- Travel
- Employee assistance programme
- Referral programme
Quick apply
Clinical Case Manager
Lyra Health —Remote
- £30,000 - £35,000 a year
- Part-time
- Remote
- Computer literacy
- Bachelor's degree
- Typing
- Employee assistance programme
Chief of Staff
Active Care Group —Remote
- £55,000 a year
- Weekend availability
- Travel
- Organisational skills
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
14d
Programme Coordinator Law
Kaplan International —Remote
- £11,200 - £28,000 a year
- Part-time
- Remote
- Master's degree
- Bachelor's degree
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d
Community Engagement Manager - London & Home Counties (including Thames Valley)
National Flood Forum —Remote
- £36,050 a year
- Weekend availability
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Work from home
Quick apply
7d
EAP Team Manager
Vita Health Group —Remote
- Full-time
- Remote
- Management
- Leadership
- Employee assistance programme
Project Manager
Active Care Group —Remote
- £80,000 a year
- Remote
- Microsoft Office
- Project management
- Travel
- Employee assistance programme
- Referral programme
Quick apply
4d
National Account Manager
Border Biscuits —Field Based
- Sales
- Analysis skills
- Bakery
11d
Business Manager
Active Care Group —Remote
- £42,000 a year
- Weekend availability
- Microsoft Office
- Travel
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
Regional Property Supervisor
Active Care Group —Remote
- £40,000 - £45,000 a year
- Full-time
- Remote
- Customer service
- Maintenance
- Team management
- Employee assistance programme
- Referral programme
Quick apply
7d
Relationship Manager - Bristol Area
iamproperty & iamsold —Field Based
- Up to £50,000 a year
- Full-time
- Travel
- Mentoring
- Organisational skills
- Annual leave
Quick apply
7d
Head of Flood support
National Flood Forum —Remote
- £42,230 a year
- Weekend availability
- Management
- Up to 50% travel
- Supervising experience
- Annual leave
- Work from home
Quick apply
Chiller Engineer x3 - North London
Definitive —Remote
- £40,000 - £45,000 a year
- Full-time
- Remote
- Computer literacy
- Travel
- Employee assistance programme
- Referral programme
Quick apply
Chiller Engineer x2 - Bristol
Definitive —Remote
- £40,000 - £45,000 a year
- Full-time
- Remote
- Computer literacy
- Travel
- Employee assistance programme
- Referral programme
Quick apply
Principal Fire Engineer
Bailey Partnership (Group) Ltd —Remote
- Full-time
- Remote
- AutoCAD
- Engineering
- Master's degree
Quick apply

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Study Skills Adviser - English Language Support
Kaplan International —Remote
A sponsorship licence is a legal requirement for employers seeking to hire individuals from outside the UK or those who require a work visa to work in the…
£26,288 a year
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1d

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Customer Resolution Specialist

iamproperty & iamsold
Remote

Quick apply

Job details

Full-time
£25,800 a year
9 hours ago

Benefits

Annual leave
Private medical insurance

Qualifications

Communication skills

Full job description

We founded iamproperty to do the things no one else was doing, but we’ve grown because we have the best people. It’s our team who drive our success and help make our culture unique, creative, and filled with personality.

With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates.

We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed!

From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We’re already working with over 7,000 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.

What can we offer you?

We’re proud to offer a benefits package that supports our team in work and life. From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal

Private Counselling with a weekly confidential helpline available
Simplyhealth private healthcare plan
£150 Wellbeing Allowance per year
Working elsewhere policy (4 weeks per year)
Buy and sell annual leave scheme (upto 3 days per year)

What will you be doing as a Customer Relations Specialist?

Handle inquiries, resolve issues and ensure that every customer has a positive experience with our company
Effectively resolve complaints and escalations ensuring full investigation and resolution within SLAs agreed
Collate documents and submissions for the Property Ombudsman, Head of Compliance and Accounts when necessary
Respond to enquiries received via webforms, online chat, telephone calls or emails
Acknowledge and investigate client feedback via social media, review sites and received direct
Provide feedback to colleagues or Line Managers as required, including trend analysis.
Assist with customer service projects, ad-hoc requests and activities as and when required
Ensure reports and files are updated, providing vital management information, and informing change

What are we looking for?

Previous experience in complaints handling and resolution is essential
Excellent written and verbal communication skills, with the ability to handle challenging conversations
Strong investigative and problem-solving skills with a customer-first approach
Ability to manage complex or sensitive cases through to fair resolution
Experience working collaboratively with teams such as Compliance, Legal and Accounts
Skilled at recognising trends in feedback and suggesting process improvements
Resilient, adaptable, and able to thrive in a fast-paced environment

Next steps

We would love to hear from you if you are interested in this opportunity! Once you have clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more!

We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates - if you need any reasonable adjustments to support your application or interview process, just let us know how we can help!

Thank you for the initial interest in joining iamproperty and we wish you luck moving forward in your application process!

Quick apply

Refine Your Search

helpline jobs in remote

Customer Resolution Specialist

Study Skills Adviser - English Language Support

Leadership & Management Trainer

Compliance Lead

Clinical Case Manager

Chief of Staff

Programme Coordinator Law

Community Engagement Manager - London & Home Counties (including Thames Valley)

EAP Team Manager

Project Manager

National Account Manager

Business Manager

Regional Property Supervisor

Relationship Manager - Bristol Area

Head of Flood support

Chiller Engineer x3 - North London

Chiller Engineer x2 - Bristol

Principal Fire Engineer

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