Home based telephone Work, Jobs in Remote (with Salaries)

Helpline Adviser
Scope —Remote
- £25,563.66 a year
- Full-time
- Annual leave
- Work from home
1d
Telephone Market Research Interviewer
QRS Market Research Ltd —Remote
- From £12.80 an hour
- Temporary
- Remote
- Data analysis skills
- Marketing
- Annual leave
- Work from home
Quick apply
2d
Samoan Freelance Remote Telephone Interpreters UK
LanguageLine Solutions —Remote
- Part-time
- Remote
- English
- Communication skills
- Work from home
2d
NHS Continuing Healthcare Appeals Support Volunteer- Home- based
Alzheimer's Society —Remote
- Call to connect
- Remote
- Computer literacy
- Computer skills
- Communication skills
Romani Freelance Remote Telephone Interpreters
LanguageLine Solutions —Remote
- Part-time
- Remote
- Communication skills
- Work from home
Reservations & Guest Experience Coordinator – Remote (UK based)
Chardons —Remote
- £14 an hour
- Full-time
- Remote
- Customer service
- English
- Communication skills
- Paid training
- Annual leave
Quick apply
Friendship Coordinator
Royal Star & Garter —Remote
- £18,800.60 a year
- Part-time
- Remote
- CRM software
- Customer service
- Presentation skills
- Work from home
- Sick pay
Quick apply
5d
Freelance Sales Agent -Freelance Sales Agent – Fibre Broadband and Mobile Services
Cable & Wireless Fibre Ltd —Remote
- £1 - £500 a day
- Part-time
- Remote
- Customer service
- English
- Internship
- Flexible schedule
Quick apply
11d
Nurse Tele-Claims
MorganAsh Limited —Remote
- £16.40 - £19.67 an hour
- Computer literacy
- Typing
- Communication skills
- Annual leave
- Work from home
Quick apply
4h
Amharic Freelance Remote Telephone Interpreters
LanguageLine Solutions —Remote
- Part-time
- Remote
- English
- Communication skills
- Work from home
Romanian Freelance Remote Telephone Interpreters
LanguageLine Solutions —Remote
- Part-time
- Remote
- Communication skills
- Work from home
Sales Representative
Fitter Body Ladies Maidenhead —Remote
- £13 an hour
- Part-time
- Remote
- CRM software
- Customer service
- Driving
- Work from home
- Gym membership
Quick apply
9d
Maay Freelance Remote Telephone Interpreters UK
LanguageLine Solutions —Remote
- Part-time
- Remote
- English
- Communication skills
- Work from home
Emotional Support Co-ordinator/Counsellor
Stroke Association —Remote
- £19,000 a year
- Part-time
- Travel
- Organisational skills
Sorani Freelance Remote Telephone Interpreters
LanguageLine Solutions —Remote
- Part-time
- Remote
- English
- Communication skills
- Work from home
Apprentice Sales Assistant
Silkway Cleaning Ltd —Remote
- £8.00 - £10.85 an hour
- Part-time
- Remote
- CRM software
- Microsoft Outlook
- Sales
Quick apply
Sudanese Arabic Freelance Remote Telephone Interpreters
LanguageLine Solutions —Remote
- Part-time
- Remote
- Bilingual
- Communication skills
- Work from home
Trainee IEYP
Young Somerset —Remote
- £26,138 - £27,675 a year
- Full-time
- Hybrid work
- Experience working with children
- Case management
- Time management
- Work from home
SAPUK Advocacy Volunteer (Remote)
Suicide Awareness / Prevention UK —Remote
- £0.01 an hour
- Part-time
- Remote
- Administrative experience
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
Moroccan Arabic Freelance Remote Telephone Interpreters UK
LanguageLine Solutions —Remote
- Part-time
- Remote
- Bilingual
- Communication skills
- Work from home

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Helpline Adviser

Scope -
Remote

Apply Now

Job details

Full-time
£25,563.66 a year
1 day ago

Benefits

Annual leave
Company pension
Work from home
Discounted gym membership
Employee discount

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Safeguarding procedures
Customer interaction

Full job description

Job details

Job reference

REQ004901

Date posted

14/08/2026

Application closing date

30/08/2026

Location

Leeds Office/Work from home

Salary

£25,563.66 a year

Package

27 days holiday a year (full time equivalent) plus bank holidays, Excellent training and career development, Flexible, remote and hybrid working options, Pay progression at 6 months and 2 years Discounts at gyms, restaurants and more

Contractual hours

Job category/type

Full time

Helpline Adviser

Job description

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information go to www.scope.org.uk

Our Services team based in Leeds have an opening for a Helpline Adviser.

Permanent

Location: This role requires weekly attendance at Scope Leeds office (3 Brewery Wharf, Leeds, LS10 1JF) with the remaining days worked remotely.

The working pattern for this role will be agreed and will be varied over shift patterns between 9am to 6pm Monday to Friday and to include some Saturday working 10am to 6pm.

Closing date for applications: 11:59pm GMT, Sunday 30 August 2026.

About the role

We are looking for a self-starter with the ability to prioritise their own workload whilst advising Scope’s helpline customers. To provide support to helpline customers, supporters and donors and Scope enquiry customers.

In this role, you will:

Provide consistent high-quality responses to enquiries received at Scope’s Helpline via telephone, email, live chat, our online community, and social networking channels, within set turnaround times.
Ensure that customers feel valued and are provided with information that is tailored to meet individual need, is accurate, up to date and accessible to them.
Provide excellent customer service with a friendly and empathetic manner.
Continually update your knowledge around disability issues and to share learning across the team, to offer an expert service to Scope’s customers.
Identify the correct person/department and efficiently transfer calls internally when customers ring with general enquiries.
Ensure that details of all enquiries are logged accurately on the customer database in a timely manner and that quality data and information is maintained.
Work within Scope’s policies relating to customer confidentiality and data protection.
Follow Scope’s policy and process around safeguarding and to make decisions regarding relevant customers as appropriate.
Promote Scope and its values around equality, inclusion and the social model of disability and to present a positive image of the organisation in all aspects of work.
Contribute to team meetings and discussions and to proactively contribute to the continued improvement of the service.

The successful candidate will be subject to an enhanced DBS check.

About you

To be successful in this role, you will have:

Demonstrable experience of providing advice and information.
Experience of working in a contact centre environment with a friendly and empathetic manner.
Excellent customer service skills and be able to communicate correctly to all of Scope’s internal and external customers.
Drive and enthusiasm to the role and be able to demonstrate that you care passionately about improving the lives of disabled people.

Please give examples in your application to show how you have these skills.

We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.

Additional information

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion.
All applicants must submit an anonymised CV and complete a short online application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Disability confident scheme

We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.

Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.

To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.

If you need any adjustments or support during the recruitment process, please email [email protected].
You can also find more information about requesting adjustments for interviews on our website.

Important to know:

You must meet all the essential requirements in the job description.
If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Benefits

27 days holiday plus bank holiday
Pay progression at 6 months and 2 years
Company pension
Excellent training and career development
Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more
Long service awards and employee recognition awards

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information go to www.scope.org.uk

How to apply

#IND

Apply Now

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I want to receive the latest job alerts for home based telephone in remote

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