ASSISTANT PROPERTY MANAGER
- Rendall & Rittner • £28,000 - £30,000 • Hybrid - London
ROLE OVERVIEW
You will play a key role in delivering outstanding property management to our residents and clients, bringing professionalism, attention to detail and a calm, solutions-focused approach. As a trusted first point of contact, you will coordinate works, manage information, and support the smooth running of your portfolio.
Working closely with experienced Property Managers, contractors and on-site teams, you will turn plans into action, keep stakeholders informed, and ensure compliance is never compromised. You’ll learn our standards and systems quickly and use them to create consistent, reliable outcomes for the buildings and communities you support.
ROLE EXPECTATIONS
You will be the engine room of day-to-day management: coordinating repairs and maintenance, tracking actions, responding to resident queries, and keeping accurate records. You’ll prepare reports, update budgets and invoices, and help organise inspections and meetings. Most days will involve prioritising tasks, communicating clearly, and following issues through to resolution.
WHAT SUCCESS LOOKS LIKE
- Residents and clients feel informed, listened to and confident in your follow-through.
- Maintenance issues are triaged promptly, with clear actions, timelines and updates.
- Records, invoices and compliance documents are up to date, accurate and easily accessible.
- Meetings, inspections and contractor visits are well-planned and documented with timely actions.
- Risks are spotted early and escalated appropriately, with practical solutions proposed.
- Your portfolio runs smoothly, with service standards met and deadlines consistently achieved.
HOW YOU'LL SPEND MOST OF YOUR TIME
- Logging, prioritising and progressing maintenance requests with contractors and site teams.
- Responding to resident and client queries via phone and email, providing clear, timely updates.
- Supporting budget monitoring, invoice processing and basic financial administration.
- Scheduling and preparing for inspections, meetings and site visits; drafting agendas and minutes.
- Maintaining accurate records, action trackers and compliance documentation in our systems.
- Liaising with suppliers to obtain quotes, raise work orders and ensure quality and SLA adherence.
WHO THIS ROLE IS FOR
- You are organised, proactive and thrive in a fast-paced, service-led environment.
- You communicate with warmth and clarity, even when juggling competing priorities.
- You take ownership, follow tasks through to completion and care about doing things properly.
- You are comfortable using technology and data to stay on top of actions and deadlines.
- You enjoy collaborating with a wide range of people and building trusted relationships.
EXPERIENCE THAT HELPS
- Experience in residential block or lettings administration, facilities or customer service roles.
- Working knowledge of coordinating repairs, contractors or service providers.
- Exposure to budgets, invoicing or basic financial processes.
- Using property management or CRM systems and keeping meticulous records.
- Handling resident or customer queries and resolving issues diplomatically.
WHAT WE OFFER
- Competitive salary, aligned to experience
- Discretionary bonus
- 25 days holiday plus bank holidays
- Private medical insurance, life assurance and enhanced family leave
- Fully funded training and professional development
- Paid sabbaticals as a loyalty reward
- Pension scheme and employee assistance programme
- Discounts across travel, retail, fitness and entertainment
ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on your property management know-how, stakeholder communication, problem solving, and alignment with our service values
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
