About Us
At Showbie, we’re building tools to help teachers transform their classrooms by delivering faster, more engaging, and more impactful feedback and assessment to their students. Our apps, Showbie and Socrative, are used by millions of teachers and students in classrooms worldwide.
We are proudly based in Edmonton, Canada, with a growing global team located across Canada and Europe, primarily in the United Kingdom and Norway.
We are comprised of people who are passionate about empowering educators as they use technology to redefine and improve their classrooms. Our values of leading with care, being driven by purpose, and seeking perspectives help guide our attitudes and actions each day.
The Role
Showbie is looking for an experienced Account Management Team Lead to drive customer retention, expansion, and revenue growth across our customer base. This is a player-coach role that combines hands-on ownership of a portfolio of strategic accounts with the leadership and development of a small team of Account Managers and reports to the Sales Director.
You will be responsible for delivering against renewal, retention, upsell, and growth targets both personally and through your team. You will lead by example, coaching Account Managers on best practices while actively managing key customer relationships and revenue opportunities.
We’re looking for someone who thrives in a fast-paced SaaS environment, enjoys balancing individual contribution with team leadership, and has a proven track record of driving commercial outcomes within enterprise customer accounts.
What You’ll Do
Team Leadership & Coaching
- Lead and develop a team of Account Managers (currently three direct reports), providing ongoing coaching, mentorship, and performance management.
- Establish clear expectations, accountability, and success metrics aligned to retention and growth objectives.
- Conduct regular pipeline, forecast, and account reviews to support team performance.
- Share best practices and support continuous development across customer engagement, negotiation, and commercial conversations.
Revenue Retention & Growth
- Manage a portfolio of strategic customer accounts, driving renewals, expansion opportunities, seat growth, and product upsells.
- Consistently achieve individual revenue targets while supporting team attainment of retention and growth objectives.
- Build and execute account plans that identify risks, growth opportunities, and stakeholder engagement strategies.
- Maintain accurate forecasting of renewals, upsell opportunities, and expansion pipeline.
Customer Success & Account Management
- Develop strong relationships with key customer stakeholders and executive sponsors.
- Proactively identify churn risks and implement mitigation plans.
- Drive product adoption and customer value realisation to support long-term retention and expansion.
- Partner with Customer Success, Sales, Marketing, and Product teams to deliver an exceptional customer experience.
Operational Excellence
- Ensure consistent and high standards of CRM hygiene, forecasting accuracy, and account documentation.
- Monitor team performance against key metrics, including renewal rate, Net Revenue Retention (NRR), expansion revenue, and pipeline coverage.
- Support account allocation and territory planning alongside Sales Leadership.
- Provide regular reporting and insights on team performance, customer trends, risks, and growth opportunities.
To Be Successful in the Role, You Will
- Lead by example, balancing personal account ownership with a genuine commitment to developing and supporting your team.
- Create a culture of accountability, ensuring opportunities, risks, forecasts, and customer commitments are proactively managed and communicated.
- Build strong, trusted relationships with customers, helping them realise long-term value from Showbie while identifying opportunities for growth and expansion.
- Coach Account Managers to improve commercial acumen, customer engagement, negotiation skills, and overall performance.
- Bring structure and consistency to account management activities, ensuring processes are adopted and executed effectively.
- Take ownership of team results, using data and insight to identify challenges, remove obstacles, and drive continuous improvement.
- Maintain a high standard of operational excellence, including CRM hygiene, forecasting accuracy, and account planning.
- Collaborate effectively across Sales, Customer Success, Marketing, Product, and Education teams to deliver exceptional customer experience.
- Be comfortable navigating ambiguity, making decisions, and adapting quickly.
- Approach challenges with curiosity, resilience, and a customer-first mindset, always looking for opportunities to improve outcomes for customers and the business.
What We’re Looking For
- 4+ years of experience in Enterprise SaaS sales, account management, or customer growth roles with a proven track record of meeting and exceeding revenue targets.
- Experience in the Edtech or Public Sector space.
- Experience managing and growing enterprise customer accounts through renewals, upsell, and expansion motions.
- Previous people leadership experience, including coaching and developing high-performing Account Managers.
- Demonstrated ability to balance individual quota attainment with team leadership responsibilities.
- Strong commercial acumen with experience managing forecasts, pipelines, and revenue targets.
- Proven success in improving customer retention, reducing churn, and driving Net Revenue Retention (NRR).
- Excellent relationship-building and stakeholder management skills, including engagement with senior decision-makers.
- Strong organisational skills and attention to detail with experience using CRM systems to manage customer activity and revenue forecasting.
- High emotional intelligence and the ability to adapt communication styles to different customer and team needs.
- Self-motivated, results-oriented, and comfortable operating in a fast-growing SaaS environment.
Bonus
- Experience leading geographically distributed Account Management teams.
- Experience working with channel partners and reseller networks.
- Experience with Salesforce, Outreach, PandaDoc, Looker, Slack, or similar tools.
- Experience working in a subscription-based SaaS business with a strong focus on retention and recurring revenue growth.
What You Can Expect From Us
- At Showbie, you can be yourself. We welcome and celebrate diverse perspectives and are committed to building an inclusive environment for all team members and candidates.
- We are a remote-first team. Whether you’re planning a move, traveling, or simply want flexibility in where you work, we aim to support your lifestyle.
- Health and Dental Benefits for you and your family.
- You’ll have the autonomy to make decisions and take ownership of your work. As part of a small, global team, your contributions will have a direct and meaningful impact.
- We support you in setting up a productive and comfortable remote work environment, wherever you are based.
- We value work-life balance. We work hard, but we also respect time away from work so you can recharge and come back energized.
- We offer flexibility around holidays, including a holiday swapping program so you can take time off that aligns with your personal or cultural priorities.
Check out our Work at Showbie page to learn a little bit about our company culture and the benefits we offer to our team. We pride ourselves on a company culture that values the whole you. We like to have fun as much as we like to work.
The Interview Process
Here’s what you can expect if you move forward in our hiring process:
- Initial Phone Screen A short conversation to get to know you, your experience, and your interest in the role.
- Interview & Assessment A deeper discussion with members of the team, along with a practical exercise or take-home task to understand how you approach real-world scenarios.
- Values Conversation A discussion focused on how you work, collaborate, and align with Showbie’s values.
- Reference Check A final step before an offer, where we connect with your references.
For certain roles, we may also include a background check as part of the process.
Security & Candidate Safety
We take the security of our candidates seriously. To help protect against recruitment fraud:
- All legitimate Showbie and Socrative job postings are listed on our official Careers Page.
- If you have any concerns about external communication or fraud, please reach out to [email protected]
- We will never contact you from a personal phone number or ask for sensitive information outside of our official hiring process.
A Few Final Things to Know
- This role is remote, but candidates must be based in the United Kingdom to be considered. Verification of location and work eligibility will be required.
- We use AI tools in our day-to-day work, but every application is reviewed by a real person. Your application will always be thoughtfully considered by our team.
- Please ensure your application is complete before submitting. This includes responding to any screening questions and providing a cover letter, as incomplete applications will not be considered.
- The salary range for this role is £55,000 - £60,000 + OTE
