Technical support agent Work, Jobs in Remote (with Salaries)

Technical Support Advisor
Ada —Remote
- Full-time
- Remote
- Customer service
- Salesforce
- APIs
- Work from home
- Flexible schedule
Customer Solutions Consultant II
Ada —Remote
- Full-time
- Remote
- Sales
- APIs
- AI
- Work from home
- Flexible schedule
4d
Dev Ops Engineer
evaluagent —Remote
- £50,000 a year
- Remote
- AWS
- Life insurance
Sales Support Executive - Transfers
HBX Group —Remote
- Full-time
- Remote
- CRM software
- Microsoft Excel
- APIs
6d
Fire Safety Remediation Coordinator
Rendall & Rittner —Remote
- Full-time
- Remote
- Continuous improvement
- Construction experience
- Employee assistance programme
- Employee discount
IT Operations Security Manager
ZIGUP —Remote
- £60,000 - £70,000 a year
- Remote
- Azure
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Audio Specialist- Freelance AI Trainer Project
Meridial —Remote
- £11.00 - £30.65 an hour
- Remote
- Computer literacy
- English
- Communication skills
- Annual leave
Specialist I, Merchant Support
Payroc —Remote
- £27,500 a year
- Full-time
- Remote
- Leadership
Quick apply
Staff AI Product Analyst, Product Management | UK | Remote
Grafana Labs —Remote
- £91,755 - £110,106 a year
- Remote
- SQL
- AI
- Communication skills
- Annual leave
Staff Backend Engineer - Grafana Second Horizon | UK | Remote
Grafana Labs —Remote
- £103,958 - £124,750 a year
- Remote
- Azure
- AWS
- APIs
- Annual leave
3d
Senior Customer Engineer
Builder.io —Remote
- £120,000 - £160,000 a year
- Remote
- JavaScript
- APIs
- AI
- Annual leave
- Life insurance
Quick apply
Product Owner
ICS.AI Limited —Remote
- £28,000 - £34,000 a year
- Full-time
- Remote
- Azure
- No degree
- Travel
- Annual leave
Quick apply
Staff Software Engineer, Code Search
GitHub, Inc. —Remote
- £93,000 - £172,800 a year
- Full-time
- Remote
- Doctoral degree
- Computer Science
- Engineering
Engineering Manager, AI Engineering: Chat
GitLab —Remote
- Full-time
- Remote
- Management
- IT
- AI
- Employee stock purchase plan
- Annual leave
Knowledge Analyst
Capita —Remote
- Full-time
- Remote
- Oracle
- English
- AI
- Employee discount
Technical Surveying Manager
LSL Property Services —Remote
- Full-time
- Remote
- Analysis skills
- Travel
- Mentoring
5d
Sr. Intelligence Analyst, Recon+ (Remote, GBR)
CrowdStrike —Remote
- Full-time
- Remote
- Travel
- Scripting
- Organisational skills
Enterprise Sales Agent - SAMESG Lite (United Kingdom)
SAM Corporate LLC —Remote
- Remote
- Sales
Quick apply
3d
Commercial Partner – CQC Compliance & Governance SaaS
MarchCQC —Remote
- £6,000 - £30,000 a year
- Remote
- Heavy lifting
- Sales
- English
Quick apply
12d
Agentic Lead Engineer (human)
CopeCart GmbH —Remote
- Remote
- DevOps
- JavaScript
- APIs
- Flexible schedule
Quick apply

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Technical Support Advisor

Ada -
Remote

Apply Now

Job details

Permanent | Full-time

Benefits

Work from home
Flexible schedule
Life insurance

Qualifications

Jira
Customer service
Salesforce
Spark
cURL
Technical support
APIs
Application support
AI
Debugging

Full job description

About Us

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

Our Role

As a Technical Support Advisor, you will be an integral part of our Technical Support team to proactively localize, diagnose and problem-solve technical issues of our clients while delivering against the team’s SLAs and KPMs.

About You

You have a proven track record of resolving issues that are hard to replicate and may be dependent on products or infrastructure beyond Ada’s own product/platform.
Technical Competences:
- You have experience using Postman or CURL
- Experience supporting web applications in our current technology stack (Jira, Zendesk, Salesforce)
- You possess a working knowledge of Application Programming Interfaces (APIs),
You have excellent backlog management skills, ensuring service requests are kept up to date and nothing “dies on the vine”.
You possess an analytical and methodical approach to problem-solving and troubleshooting technical issues.
You manage competing priorities transparently.
You can explain complex concepts effectively to different audiences, and adjust your communication style accordingly.

Outcomes

Triage, troubleshoot, localize and escalate complex client support issues to the Technical Support Engineering teams within agreed-upon SLAs.
Deliver exceptional customer service experience and technical support to our clients.
Support our non-engineering teams in using, debugging, and understanding our platform.
Maintain and improve internal product documentation for the client support team.
Become an Ada product expert and utilize your knowledge to derive structured feature requirements and bug reports from even the most abstract information from our stakeholders.

#LI-NS1

Benefits & Perks

At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:

Benefits

Unlimited Vacation: Recharge when you need to.
Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
Employee & Family Assistance Plan: Resources to support you and your loved ones.

Perks

Flexible Work Schedule: Balance your work and personal life.
Remote-First, In-Person Friendly: Options to work from home or at our local hub.
Learning & Development Budget: Invest in your long-term growth goals and skills.
Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
Hands-On with LLMs: Enhance your expertise in leveraging large language models.
A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

The above Benefits and Perks only apply to full-time, permanent employees.

As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.

Apply Now

Refine Your Search

technical support agent jobs in remote

Technical Support Advisor

Customer Solutions Consultant II

Dev Ops Engineer

Sales Support Executive - Transfers

Fire Safety Remediation Coordinator

IT Operations Security Manager

Audio Specialist- Freelance AI Trainer Project

Specialist I, Merchant Support

Staff AI Product Analyst, Product Management | UK | Remote

Staff Backend Engineer - Grafana Second Horizon | UK | Remote

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Product Owner

Staff Software Engineer, Code Search

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Knowledge Analyst

Technical Surveying Manager

Sr. Intelligence Analyst, Recon+ (Remote, GBR)

Enterprise Sales Agent - SAMESG Lite (United Kingdom)

Commercial Partner – CQC Compliance & Governance SaaS

Agentic Lead Engineer (human)

I want to receive the latest job alerts for technical support agent in remote

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