Customer service representative Work, Jobs in Renfrew, Rfw (with Salaries)

Customer Service Advisor
Huntswood Scotland Limited —Glasgow
- From £26,227 a year
- Full-time
- Customer service
- Computer literacy
- English
- Employee discount
- Referral programme
Quick apply
1d
Specialist Customer Care Advisor - Telephony
Barclays —Glasgow
- £27,700 a year
- Computer literacy
- Computer skills
- Banking
Customer Service Advisor
TrustFord —Glasgow
- Customer service
- Hotel
- Communication skills
- Annual leave
- Employee discount
Customer Support Associate (Financial Care Team)
Nationwide Building Society —Glasgow
- From £26,500 a year
- Full-time
- Hybrid work
- Communication skills
006 - Customer Service Representative - Virgin Money (CYBG)
Teleperformance —Glasgow
- £26,436.80 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Banking
- Employee assistance programme
Call Centre - Customer Support Representative (Q426G)
Intrum —Glasgow
- £28,163.20 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Customer Service Agent
Menzies Aviation —Glasgow
- Part-time
- Customer service
- Computer literacy
- Cash handling
2d
Customer Service Agent
ABM UK —Paisley
- £12.81 an hour
- Part-time
- Customer service
- Communication skills
- Employee discount
Quick apply
Customer Service Representative Lloyds Banking Group Disputes
Teleperformance —Glasgow
- £27,081.60 a year
- Full-time
- English
- Communication skills
- Banking
- Annual leave
- Employee discount
Call Centre - Customer Support Representative (VQ426G)
Capquest Debt Recovery Limited —Glasgow
- £28,163.20 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Customer Service Advisor (Fraud)
Huntswood —Glasgow
- From £26,227 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
5d
Customer Service Representatives (Collections)
Bill Gosling Outsourcing —Glasgow
- £12.75 an hour
- Monday to Friday
- Hybrid work
- Microsoft Word
- Computer literacy
- Organisational skills
- Paid training
- Employee discount
Quick apply
8d
Customer Service Agent
ABM —Paisley
- £12.81 an hour
- Part-time
- Communication skills
Specialist Customer Service Advisor
Barclays —Glasgow
- £27,700 a year
- Banking
- Life insurance
Customer Experience Agent (Curve)
Lloyds Banking Group —Glasgow
- £22,200 - £27,530 a year
- Full-time
- Hybrid work
- Financial services
- In-person
- Communication skills
- Employee discount
Retail Customer Service Assistant
BP Retail —Glasgow
- Serving
- Café
- Annual leave
- Employee assistance programme
8d
Sea Logistics Customer Care Specialist
Kuehne+Nagel —Paisley
- Analysis skills
- Communication skills
- Employee assistance programme
12d
Customer Service Specialist (Luxury)
Huntswood Scotland Limited —Glasgow
- Up to £30,727 a year
- Weekend availability
- Hybrid work
- CRM software
- Sales
- Customer service
- Store discount
- Health & wellbeing programme
Quick apply
6d
Customer Service Assistant - Glasgow
Leeds Building Society —Glasgow
- Front desk
- Cash handling
14d
Customer Service Representative
William Hill —Glasgow
- £12.25 an hour
- Part-time
- Customer service
- Employee discount
2d

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Customer Service Advisor

Huntswood Scotland Limited -
Glasgow

Apply Now

Job details

Full-time
From £26,227 a year
1 day ago

Benefits

Employee mentoring programme
Company pension
Employee discount
Referral programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Customer service
Computer literacy
Stakeholder liaison
Case record updates
English
Complaint handling
Data entry
Computer skills
Financial services
Customer interaction
Phone etiquette
Communication skills

Full job description

Customer Service Advisor – Join an Award Winning Outsourcer and Grow Your Career!

We are seeking a dedicated and empathetic Customer Complaints Advisor to join our existing team. The ideal candidate will be passionate about delivering excellent customer service and resolving customer inquiries in a timely manner. This role will require strong communication skills, problem solving abilities and a customer-centric approach.

Start Date: Monday 28th September

Starting Salary from £26,227 per annum

Hourly Rate: £13.45per hour
Performance Bonus: Up to £1.10 per hour

Working hours: 37.5 hours per week, 5 days per week.

Shift pattern Monday to Friday, working between 09.00 and 17:30 - No Weekends!

Where: Office based in Glasgow City Centre

Attendance: No holiday will be permitted during the training period.

Location: Glasgow City Centre.

Job Responsibilities:

Customer Service & Query Resolution: Deliver excellent customer service by handling customer enquiries, investigating issues, and providing timely, accurate resolutions across multiple communication channels.
Inbound Call Management: Manage inbound customer calls efficiently using dialler systems, ensuring all interactions are handled professionally, empathetically, and in line with company standards.
Customer Advocacy: Act as a trusted representative of the client, taking ownership of customer concerns and ensuring a positive customer experience. Where service failures occur, acknowledge issues and work proactively to resolve them.
Case Resolution: Assess customer situations fairly and effectively, identifying appropriate solutions that balance customer needs with business and regulatory requirements.
Systems & Data Management: Accurately record customer interactions and maintain case information across multiple client systems, ensuring data integrity and compliance with operational procedures.
Communication: Maintain clear, professional, and consistent communication with customers, colleagues, and stakeholders throughout the enquiry and resolution process.
Stakeholder Collaboration: Work closely with internal teams and client support functions to investigate issues, share information, and deliver the best possible outcome for customers.
Industry Knowledge & Compliance: Develop and maintain knowledge of utility and water industry processes, policies, and customer service best practices to support effective decision-making.
Continuous Improvement & Adaptability: Adapt to changing business needs, processes, and systems, using customer feedback and learning opportunities to help improve service delivery and operational performance.

Role Requirements:

Proven experience in a Customer Service role preferably in a contact centre environment
Utilities/Financial Services experience would also be desirable.
Excellent communication and interpersonal skills.
Strong negotiation and closing skills.
Ability to work independently and as part of a team.
Goal-oriented with a drive to succeed in a competitive environment.
Familiarity with using computer systems.
Persistent and resilient attitude towards challenges.
Adaptability to quickly learn about new products and industries.
Ability to work under pressure and meet deadlines

Benefits:

Comprehensive Training with experienced Trainers
Life assurance - providing coverage at 1x your basic salary in the event of unforeseen circumstances
Health Cash Plan - helping you claim back the cost of everyday healthcare
‘Perks at work’ staff discounts - access to our intranet with exclusive discounts from leading retailers such as Apple, M&S, Expedia and many more…
Colleague Recognition Scheme – Become a Huntswood Hero!
Regular colleague engagement activities where you could earn additional incentive
Access to an online Well-being centre that has a variety of tools to nurture your overall health
Free Fruit, Tea, Coffee & Hot Chocolate on site
Payday pizza! Enjoy some pizza on us every Wednesday before each payday when working on site
Discounted Premium City Centre Parking
Refer a friend scheme (earn £1000 for each person you refer)
Mentorship program to grow and develop within the company

At Huntswood, our people are at the heart of everything we do. As a trusted Business Process Outsourcer (BPO), we partner with leading brands to deliver exceptional customer experiences — and we invest heavily in developing our teams to do just that.

Whether you join us on a fixed‑term contract or as a permanent employee, you’ll gain variety, career progression, and the support you need to reach your goals.

Huntswood is now part of ResultsCX, a global leader in Customer Experience Management, giving you even more opportunities to grow in a fast‑moving, forward‑thinking organisation.

Committed to Inclusivity

Huntswood, a ResultsCX company, is an equal opportunity employer. We welcome applications from all backgrounds and are proud to be a Disability Confident employer. We guarantee an interview for all disabled applicants who meet the minimum criteria.

For your safety, please note: Huntswood will only request contact details via email when first reaching out — we will never ask for additional personal information at that stage.

Job Type: Full-time

Pay: From £26,227.00 per year

Benefits:

Company pension
Employee discount
Referral programme

Ability to commute/relocate:

Glasgow G1 2RX: reliably commute or plan to relocate before starting work (required)

Experience:

Contact Centre: 1 year (required)
Utilities: 1 year (preferred)
Customer service: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Apply Now

Refine Your Search

customer service representative jobs in renfrew, rfw

Customer Service Advisor

Specialist Customer Care Advisor - Telephony

Customer Service Advisor

Customer Support Associate (Financial Care Team)

006 - Customer Service Representative - Virgin Money (CYBG)

Call Centre - Customer Support Representative (Q426G)

Customer Service Agent

Customer Service Agent

Customer Service Representative Lloyds Banking Group Disputes

Call Centre - Customer Support Representative (VQ426G)

Customer Service Advisor (Fraud)

Customer Service Representatives (Collections)

Customer Service Agent

Specialist Customer Service Advisor

Customer Experience Agent (Curve)

Retail Customer Service Assistant

Sea Logistics Customer Care Specialist

Customer Service Specialist (Luxury)

Customer Service Assistant - Glasgow

Customer Service Representative

I want to receive the latest job alerts for customer service representative in renfrew, rfw

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