Customer service team lead Work, Jobs in Repton, Dby (with Salaries)

Customer Service Team Leader
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall Wood
- £32,500 - £35,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
11d
Customer & Sales Support Team Leader
Keystone Group —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
1d
Administration Team Leader (Radiology)
Nuffield Health —Derby
- Up to £30,750 a year
- Full-time
- Customer service
- Computer skills
- Communication skills
- Annual leave
- Employee discount
5d
Service Team Manager
B&Q —Eastwood
- Up to £34,000 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
Service Desk Team Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
4d
Account Manager Team Manager
Brakes —Tamworth
- £32,926 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Team Leader
LRG —Derby
- CRM software
- Organisational skills
- Leadership
Quick apply
Operations Lead
HL Wellbeing and Longevity Ltd —Leicester
- From £30,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Supervising experience
- Free parking
- Employee discount
Quick apply
3h
TEAM MANAGER
Primark —Leicester
- £33,189 a year
- Sales
- Organisational skills
- Leadership
- Annual leave
Client Operations Lead - Nottingham
NCR —Nottingham
- Full-time
- Sales
- Mentoring
- Contracts
6d
Section Lead
Cromwell Group —Leicester
- Microsoft Excel
- Computer skills
- Power tools
- Annual leave
- Sick pay
People & Service Team Leader
River Island —Nottingham
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Solution Lead - Cloud & AI
Babble Cloud —Burton-On-Trent
- Full-time
- Sales
- Business development
- SharePoint
- Annual leave
- Sick pay
Quick apply
Operations Team Leader - Security - Highcross Leicester
Savills Management Resources —Leicester
- £16.63 an hour
- Night shift
- Management
- Customer service
- English
Managed Services Team Leader
MHR INTERNATIONAL UK LIMITED —Nottingham
- Management
- Leadership
- Communication skills
- Employee discount
- Referral programme
5d
Team Leader
Mountain Warehouse —Ashbourne
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Claims Team Leader - Third Party Property Damage
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
5d
Data Governance and Quality Lead (FTC)
IOSH —Leicester
- £46,800 - £50,000 a year
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Lead Receptionist
Stonydelph Dental Practice —Tamworth
- From £13.25 an hour
- Full-time
- Customer service
- English
- Supervising experience
- Free parking
- Annual leave
Quick apply
9d
Digital Implementation Manager — Cutover Planning & Governance Lead
Boots —Nottingham
- Full-time
- SharePoint
- Communication skills
- Employee assistance programme
- Employee discount

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Customer Service Team Leader

WDC Automotive Ltd t/a wedelivercars.co.uk -
Walsall Wood

Quick apply

Job details

Permanent | Full-time
£32,500 - £35,000 a year
11 days ago

Benefits

Casual dress
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

We are looking for an experienced Customer Service Team Leader to lead a newly formed team within an established and growing operation.

This is an exciting opportunity for someone who has a proven background in building, developing, and leading customer service teams. You will play a key role in driving service excellence, supporting the wider business, and ensuring our customers continue to receive the brilliant, market-leading service that sits at the heart of our brand.

As Customer Service Team Leader, you will be responsible for leading the day-to-day performance of the team, upholding proven processes, and identifying opportunities to implement new and improved ways of working where required. You will also work closely with the Head of Business to support overall customer contract management, with a strong focus on Service Level Agreements, KPIs, and maintaining high standards across the customer journey.

Key Responsibilities

Lead, coach, and develop a newly formed customer service team.
Drive a culture of service excellence, accountability, and continuous improvement.
Ensure the team delivers against agreed Service Level Agreements and key performance indicators.
Monitor team performance and provide clear support, feedback, and guidance.
Support the Head of Business with customer contract management and operational requirements.
Act as an escalation point for customer queries, complaints, and service challenges.
Maintain strong working relationships with customers, internal teams, and key stakeholders.
Review existing processes and support the implementation of new processes where required.
Ensure all communication, both written and verbal, reflects the high standards of the business.
Promote a professional, customer-focused approach across the team.

About You

We are looking for someone who is confident, proactive, and passionate about delivering outstanding customer service. You will need to be comfortable leading from the front, setting clear expectations, and supporting your team to perform at their best.

The successful candidate will have:

A proven track record of building and leading customer service teams for a minimum of 2 years.
Experience managing team performance against SLAs, KPIs, or similar service targets.
Excellent written and verbal communication skills.
Strong people management skills, with the ability to motivate and develop others.
The confidence to deal directly with end customers and internal stakeholders.
A process-driven mindset, with the ability to identify improvements where needed.
A calm, professional approach when handling escalations or challenging customer situations.
A genuine interest in delivering brilliant service and representing the brand to a high standard.

What We Offer

Salary of £32,500 – £35,000 depending on experience.
Monday to Friday working pattern.
Opportunity to lead and shape a newly formed team.
A key role within an established operation.
The chance to make a real impact on customer service delivery, processes, and performance.
Supportive working environment with clear expectations and room to grow.

Pay: £32,500.00-£35,000.00 per year

Benefits:

Casual dress
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in repton, dby

Customer Service Team Leader

Customer & Sales Support Team Leader

Administration Team Leader (Radiology)

Service Team Manager

Service Desk Team Manager

Account Manager Team Manager

Team Leader

Operations Lead

TEAM MANAGER

Client Operations Lead - Nottingham

Section Lead

People & Service Team Leader

Solution Lead - Cloud & AI

Operations Team Leader - Security - Highcross Leicester

Managed Services Team Leader

Team Leader

Claims Team Leader - Third Party Property Damage

Data Governance and Quality Lead (FTC)

Lead Receptionist

Digital Implementation Manager — Cutover Planning & Governance Lead

I want to receive the latest job alerts for customer service team lead in repton, dby

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