Pay: From £26,228.00 per year
Job Description:
Payroll Administrator
- Salary Negotiable (depending on experience) plus bonus
- Notice period:1 month
- Hours: 08:30-4:30, Monday to Friday
- 26 days holiday, plus public holidays
- Pension Contribution
Company Background
At People Places Lives (PPL) we are passionate about how digital solutions can increase choice and control for all. We work in partnership with health and social care organisations to deliver web-based solutions that make self-directed care & support easier for everyone.
Much more than just technology or software providers, we work in true partnership with our clients to help empower and enable people to be more independent, improve people’s overall wellbeing and help build more connected and resilient communities.
People Places Lives currently employs over 100 staff in the UK. The majority of UK revenues originate from the social care and health sectors, specifically the provision of web-based ‘customer portal’ software solutions. These solutions enable citizens to look for information and advice, purchase products and services for the social care support needs and manage their personal budget. We currently work with over 50 local authorities and NHS organisations across the whole of the UK.
Role Background
A PPL Payroll Administrator works flexibly within our Payroll Team. The role is crucial to meeting the requirements of all our stakeholders and is key to enabling Business Managers to proactively manage their contracts in delivering support to customers whilst meeting Local Authority contractual requirements. The role includes providing high quality advice, guidance and support to all customers, and delivering an efficient Payroll Bureau Service to recipients of Direct Payments who are the employers of Personal Assistants. This service is funded through Local Authority, Health and Self-Funding arrangements, and includes a managed account that provides a safe and secure service through which Direct Payments money is received and payments are made. Our service provides the reports which local authorities require to comply with financial regulations and aims to simplify the financial aspects of receiving Direct Payments for our customers. Reporting to the Payroll Manager/Team Leader, the Payroll Administrator supports all aspects of payroll administration processing to meet the requirements of both internal and external stakeholders. The role is to provide information that is accessible, current and reliable, ensuring the smooth delivery of the end-to-end customer journey.
Responsibilities
Payroll Administration
- Maintaining, calculating and processing reliable and accurate individual payroll records for employers and employees using payroll bureau software.
- Supporting with the set-up, transfers and closures of payroll records, including HMRC and pension administration.
- Supporting with the preparation of the payroll process, reports and payments to Personal Assistants, HMRC and pension providers.
- Ensuring compliance with payroll legislation, including tax, National Insurance (NI) and pension contributions.
- Managing RTI (Real Time Information) submissions to HMRC.
- Administering pension schemes, ensuring accurate deductions and contributions, including submitting pension data to providers.
- Assisting with year-end processes, including P60s and P11Ds.
- Handling payroll, HMRC and pension-related queries from both internal and external sources, including phone calls, emails and general enquiries.
- Accurately updating electronic customer records, ensuring these are stored in accordance with Data
Protection, GDPR and PPL's data security and audit policies.
- Undertaking general administrative duties associated with the administration of payroll schemes, such as filing and document management.
General
Ensuring effective communication and support with both internal and external customers, including updating of office literature and web pages.
- Ensuring an appropriate and proactive style of engagement within the business.
- Identifying and ensuring that all key risks, issues and opportunities are raised to the Payroll Manager/Team Leader in a timely manner.
- Actively supporting a culture of best practice and working with all colleagues to ensure change is implemented quickly and efficiently.
- Providing flexibility to support other central service core functions, including the Central Support Call Team and Accounts Services Team, supporting a diverse caseload of customers with advice, guidance and support on matters relating to their service with PPL.
- Undertaking such duties and tasks as the Payroll Manager/Team Leader may determine are compatible with the responsibility levels of the post.
Requirements
Education and Training
· Level 2 or equivalent experience in Business Administration
· Level 3 or equivalent payroll qualification (Desirable).
Skills, Knowledge and Abilities
- Strong understanding of UK payroll legislation, including PAYE, NI and pensions (knowledge of auto-enrolment is essential)
- IT literate and competent in the use of all Microsoft Office programmes, specifically Excel
- Commitment to and understanding of equal opportunities and disability awareness
- Ability to plan, organise and prioritise workload with a high level of attention to detail
- Understanding of office administration and responsibilities
- Willingness to go above and beyond when resolving client issues
- Well organised and structured approach to meeting targets and deadlines in a pressurised, fast-paced and demanding working environment
- Able to work on own initiative and as part of a busy, productive team with high daily volumes of transactional processing
- Ability to use interpersonal skills to manage relationships with individuals from a variety of backgrounds and with varying communication needs
- Knowledge relating to Direct Payments, Social Policy and/or Social Care legislation (Desirable)
- Knowledge and understanding of safeguarding vulnerable adults and children
- Experience in the use of a client accounting/management system or payroll bureau software (Desirable)
- Ability to pick up and use new skills quickly and easily
Experience
- Experience of working within a payroll administration environment
- Experience of working in a payroll bureau environment (Desirable)
- Proven experience of working to tight deadlines and agreed targets
- Proven experience of self-managing a diverse workload
- Excellent customer service skills
- Experience of working with people with disabilities and of all ages, and with carers in the private or statutory sector (Desirable)
People Places Lives is an equal opportunities employer.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Company pension
- Flexitime
- Free On-site parking
- Work from home
The role is primarily office-based both Wigan WN3 6PS & Sheffield S2 4QX, with the option to transition to a hybrid working arrangement upon successfully completing the probation period.
Pay: £26,228.00 per year
Benefits:
- Casual dress
- Company events
- On-site parking
- Work from home
Work Location: Hybrid remote in Sheffield S2 4QX
