Scheme manager Work, Jobs in Rhondda, Rct (with Salaries)

Lifeline and Out of Hours Operator
Rhondda Cynon Taf —Rhondda Cynon Taff
- £28,142 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
3d
Recreation Attendant Level 1
Rhondda Cynon Taf —Rhondda Cynon Taff
- £13.47 an hour
- Part-time
3d
Integrated Transport Manager
Rhondda Cynon Taf —Rhondda Cynon Taff
- £54,495 a year
- Full-time
- Leadership
- Annual leave
- Flexible schedule
3d
Scheme Manager
Odyssey Pensions Limited —Pencoed
- £25,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Financial services
- Health & wellbeing programme
- Annual leave
Quick apply
Recreation Attendant - Level 1
Rhondda Cynon Taf —Rhondda Cynon Taff
- £13.26 an hour
- Part-time
11d
Casual Duty Managers
Rhondda Cynon Taf —Rhondda Cynon Taff
- £14.59 an hour
- Day shift
9d
Health & Safety Manager
Rhondda Cynon Taf —Rhondda Cynon Taff
- £54,495 a year
- Full-time
- Communication skills
Store Manager
Aldi —Merthyr Tydfil
- £52,910 - £69,000 a year
- Annual leave
Recreation Manager
Rhondda Cynon Taf —Rhondda Cynon Taff
- £18.85 an hour
- Part-time
9d
Head of People and Culture
Welsh National Opera Cenedlaethol Cymru —Cardiff
- £60,000 a year
- Full-time
- Hybrid work
- Management
- Administrative experience
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
Community Safety Officer
Trivallis —Pontypridd
- £42,754.45 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
13d
Agile Delivery Manager
Tes Global —Llantrisant
- £85,000 - £95,000 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Development Officer
First Choice Housing Association —Cardiff
- £39,315 - £45,030 a year
- Full-time
- Hybrid work
- Management
- Project management
- Construction
- Free parking
- Health & wellbeing programme
Quick apply
10d
General Manager
Tenpin —Aber Valley
- £52,800 - £57,000 a year
- Full-time
- Hospitality
- Employee assistance programme
Quick apply
Duty Manager
Rhondda Cynon Taf —Rhondda Cynon Taff
- £16.08 an hour
- Part-time
5d
Customer Experience Assistant
Zip World —Hirwaun
- £12.71 an hour
- Customer service
- Driving
- In-person
- Free parking
- Store discount
Quick apply
8d
Deputy Manager
Iceland —Mountain Ash
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Support For Learning Service Manager
Neath Port Talbot County Borough Council —Neath Port Talbot
- £57,306 - £63,232 a year
- Full-time
- Hybrid work
- Management
- Education
- School
- Employee assistance programme
- Employee discount
9d
Casual Cemetery Operative
Rhondda Cynon Taf —Rhondda Cynon Taff
- £13.90 an hour
- Travel
- Power tools
Casual Reception Co-ordinator
Rhondda Cynon Taf —Rhondda Cynon Taff
- £13.47 an hour
- Weekend availability
3d

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Lifeline and Out of Hours Operator

Rhondda Cynon Taf -
Rhondda Cynon Taff

Apply Now

Job details

Full-time
£28,142 a year
3 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Communication skills
Welsh

Full job description

Lifeline and Out of Hours Operator

02/07/2026

Lifeline and Out of Hours Operator

The job requirements are detailed below. Essential qualifications, skills and experience are listed in the Job Descriptions/Person Specification which can be found under the attachments section below.

Job details

Salary

£28,142

Contractual hours

Basis

Full Time

Job category/type

Customer Care

Date posted

18/06/2026

Job reference

REQ002432

Job description

Mae’r ddogfen hon ar gael yn Gymraeg / This document is also available in Welsh.

The Council is committed to continuously improving frontline service delivery. This reflects the drive for more integrated service provision, increasing demands from the public, and the Council’s dedication to create a more accessible organisation with an ever-increasing positive relationship with local people.

A position has arisen, within the Customer Care Directorate, to prioritise, handle and action calls within our 24 hour Lifeline and Out Of Hours service.

You will receive Emergency Alarm calls from elderly and vulnerable clients and in line with processes and protocols will escalate as and when necessary. You will also be required to pro-actively contact service users, in line with a preventative approach to their health and well-being.

You will also receive emergency Council related calls outside normal working hours and you will escalate these calls to the necessary on call contractor for action, when deemed a genuine emergency.

As this is a 24 hour, 365 day a year service, you will work as part of a team rota. Your shifts will be provided to you every Friday, for the following week.

Excellent communication skills, particularly telephone techniques, are required. Effective use of ICT systems is also essential. Experience of working in a team and in a Contact Centre environment is also a requirement.

You will be an individual with a positive, can-do attitude and a desire to deliver outstanding customer service.

Additional Council wide benefits include our Cycle to Work scheme, discounted LeisureForLife membership and a staff discount Vivup card.

The right to request flexible working and we have supportive policies for parents which include enhanced maternity, adoption and paternity pay.
Access to our Occupational Health Unit and CARI, our new digital confidential wellbeing tool.
The possibility of hybrid working locations
26 days annual leave (pro rata), rising to 31 days (pro rata) after 5 years’ service. There is also an option to purchase additional annual leave to a maximum of 10 days (pro rata) per year.
A generous Local Government Pension Scheme (LGPS).

For more information please contact Natalie Jones, Deputy Contact Centre Manager on (01443) 425051.

Protecting children and vulnerable adults is a core responsibility of all staff appointed to the Council.

In addition to this safeguarding responsibility, the successful applicant for this role will also be subject to an enhanced disclosure and barring service check.

The Council values diversity in its workforce. We are committed to ensuring that no unlawful discrimination occurs in the recruitment and selection process on the grounds of age, sex, race, disability, sexual orientation, transgender, including those with non-binary identities, religion or belief or pregnancy and maternity. We offer a number of staff networks for employees including the Allies Network, a Disability and Carers Network and Perthyn our LGBTQ+ Network.

An application submitted for this post in Welsh will not be treated less favourably than an application made in English.

As part of the Council’s longer term objectives in relation to the Welsh language and its Workforce Planning Strategy, it is committed to a guaranteed interview scheme for Welsh-speakers of Level 3 and above. If you meet the essential criteria as identified in the person specification for the job and are a Welsh-speaker of Level 3 and above, you will be invited to interview if you choose to participate in the scheme.

In view of the large number of Application Forms which are currently being submitted individual applications are not acknowledged. Consequently if you do not hear from us within four weeks of the closing date, please assume that your application is unsuccessful on this occasion. In which case you are thanked for the interest you have shown in applying for a position within the Council.

In support of the Council’s voluntary pledge to support the Armed Forces, the recruiter must always be prepared to ensure that applicants who have identified themselves as members of the Armed Forces including Service Leavers, Veterans or Reservists and who meet the essential criteria of the person specification, are offered an interview.

Care Experienced Leavers – Guaranteed Interview Scheme

As part of the Council’s corporate parenting role it is committed to supporting its care experienced leavers. This means anyone who has spent time within the care system at any point in their life. We encourage applications from individuals who are care experienced to enable them to access employment, education, experiences and volunteering opportunities.

The Council will guarantee an interview for any care experienced leavers who wish to take part in the scheme who meet the essential criteria for the role.

Lifeline and Out of Hours Operator

Apply Now

Refine Your Search

scheme manager jobs in rhondda, rct

Lifeline and Out of Hours Operator

Recreation Attendant Level 1

Integrated Transport Manager

Scheme Manager

Recreation Attendant - Level 1

Casual Duty Managers

Health & Safety Manager

Store Manager

Recreation Manager

Head of People and Culture

Community Safety Officer

Agile Delivery Manager

Development Officer

General Manager

Duty Manager

Customer Experience Assistant

Deputy Manager

Support For Learning Service Manager

Casual Cemetery Operative

Casual Reception Co-ordinator

I want to receive the latest job alerts for scheme manager in rhondda, rct

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