Customer insights analyst Work, Jobs in Ribchester, Lan (with Salaries)

Customer Transformation Business Analyst
ENWL —Preston
- £51,752.75 - £54,500.00 a year
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
6d
Senior Business Systems Solutions Analyst
Chubb Fire & Security —Blackburn
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Marketing
- SharePoint
- Free parking
- Store discount
Quick apply
Applications Support Analyst
Slingco —Rossendale
- Hybrid work
- ERP systems
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Data Quality Analyst
Rochdale Boroughwide Housing —Rochdale
- £40,423 a year
- Full-time
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
9h
Market Analyst
Inspired —Kirkham
- Full-time
- Hybrid work
- Writing skills
- Data analysis skills
- Communication skills
- Life insurance
Senior CRM Manager
Science in Sport Group —Blackburn
- Up to £55,000 a year
- Doctoral degree
- Leadership
- Communication skills
- Employee discount
Business Analyst - D365 ERP
AO World —Bolton
- Travel
- Free parking
- Employee discount
Senior Commercial Analyst
The Network Collective —Manchester
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- English
- Analysis skills
- Health & wellbeing programme
- Sick pay
Quick apply
Data Engineer
Victrex —Thornton Cleveleys
- £34,000 - £49,500 a year
- Azure
- Agile
8d
Regulatory Reporting Analyst
DF Capital —Manchester
- Full-time
- Data analysis skills
- Organisational skills
- Banking
- Annual leave
- Gym membership
Quick apply
Marketing Analyst
Bobo Café Mcr Ltd —Crumpsall
- £32,000 - £34,000 a year
- Part-time
- Microsoft Powerpoint
- Social media management
- English
Quick apply
7d
Data Analyst
interactive investor —Manchester
- From £33,000 a year
- Full-time
- Hybrid work
- Machine learning
- Mentoring
- AI
- Annual leave
- Employee discount
Quick apply
Financial Reporting Analyst
DF Capital —Manchester
- Data analysis skills
- Organisational skills
- Banking
- Annual leave
- Gym membership
Quick apply
Senior FinOps / Cloud Optimisation Analyst
Softcat —Manchester
- Hybrid work
- Continuous improvement
- Mentoring
- School
- Flexible schedule
UX Designer
Travel Counsellors —Manchester
- Hybrid work
- AI
Quick apply
Commercial & Marketing Analyst
Chemist4U —Skelmersdale
- Full-time
- Hybrid work
- Marketing
- Analytics
- Annual leave
- Employee discount
5d
Senior Service Design Specialist
Skipton Building Society —Skipton
- £55,000 a year
- Full-time
- Agile
- Annual leave
Senior Analyst - Tactical Intelligence
NCC Group —Manchester
- Full-time
- Hybrid work
- Scripting
- Annual leave
Quick apply
Head of Bad Debt Protection
Bibby Financial Services —Salford
- £60,000 - £70,000 a year
- Full-time
- Financial services
- Leadership
- Gym membership
Quick apply
8d
RBC Brewin Dolphin – Commercial Inteligence Manager, Intermediaries
Royal Bank of Canada —Manchester
- Full-time
- Management
- Analysis skills
- Bachelor's degree
3d

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customer insights analyst jobs near ribchester, lan

Customer Transformation Business Analyst

ENWL -
Preston

Apply Now

Job details

£51,752.75 - £54,500.00 a year
6 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Car scheme

Qualifications

Stakeholder collaboration
Requirement elicitation
Stakeholder liaison
Business analysis
Process improvement
Requirements gathering workshops
Change management
Professional development mentoring
Training & development
Business requirements
Communication skills

Full job description

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

A Fantastic Opportunity: Customer Transformation Business Analyst

This a 12 month Maternity Cover.

The Customer Transformation Business Analyst works with business stakeholders, colleagues, external partner organisations, and internal support teams to deliver solutions aligned with business strategies and needs. The role holder demonstrates informed knowledge of the business to resolve problems on an ongoing basis and possesses deep expertise in the business capabilities and product lines they support, alongside a detailed understanding of the directorate’s systems, processes, and operational landscape.

What you'll be doing:

Provide day-to-day leadership and support to a small Business Analysis team, ensuring delivery of high-quality outputs aligned to customer and transformation objectives.
Coach and develop team members, building capability in customer-centred analysis, requirements gathering, journey mapping and service design.
Manage team priorities and workload to ensure focus on agreed objectives and successful delivery.
Assess ideas and improvement opportunities from users and stakeholders, developing impact assessments, options appraisals, risk evaluations and recommendations.
Support the development of project mandates, business cases and other governance documentation.
Gather, analyse and document business processes, capabilities, systems and requirements, working closely with business and technical stakeholders.
Lead requirements elicitation and management activities, translating business needs into clear functional and non-functional requirements.
Produce and maintain analysis deliverables, ensuring alignment with agreed standards, methodologies and best practice.
Develop stakeholder engagement approaches and facilitate workshops, interviews and feedback sessions.
Plan and support user acceptance testing, including test scenario development, execution and outcome review.
Maintain process documentation and reusable knowledge assets, supporting continuous improvement and knowledge sharing.
Support change implementation activities, including pilots, cutovers, issue management and post-implementation review.
Contribute to the use of business analysis and process modelling tools and techniques to support service improvement.
Manage relationships with third-party telephony suppliers, ensuring successful delivery of customer-focused change initiatives through effective requirements management, testing, financial oversight and stakeholder engagement.

What you'll need:

Significant experience in a Business Analysis role, including requirements elicitation, process mapping, task analysis and translating business needs into effective solutions.
Experience supporting business change, service improvement and technology-enabled transformation programmes.
Strong understanding of business processes and service delivery, with the ability to identify, evaluate and implement improvement opportunities.
Excellent communication skills, with the ability to engage and influence a broad range of technical and non-technical stakeholders.
Strong stakeholder management skills, including experience working with senior leaders to shape decisions and drive outcomes.
Experience gathering, analysing and interpreting customer, business and operational insights to inform service improvements.
Proven ability to produce high-quality business analysis artefacts, including requirements documentation, impact assessments, options appraisals and business cases.
Experience translating high-level business requirements into detailed functional and non-functional requirements and supporting their delivery through to implementation.
Understanding of business change delivery, including dependencies, risks, testing, implementation and benefits realisation.
Experience facilitating workshops and collaborating with cross-functional teams to deliver change.
Knowledge of business analysis tools, techniques and methodologies, and the ability to apply them appropriately to different scenarios.

What we're offering:

We value your expertise. In return, you’ll receive:

An annual bonus scheme
Electric car scheme
Twenty-five days annual leave plus bank holidays
Private healthcare
An employee rewards portal offering discounts on several well-known brands
A market-leading contributory pension scheme
Employee assistance programme and opportunity for professional development through our L&D function.

At Electricity North West, our people important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve.

Should you require any additional support with your application, or any adjustments please contact our Recruitment team at [email protected] or on 0845 366 0092 (option 2)

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to nature of this role, the following pre-employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS) and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.

Apply Now

Refine Your Search

customer insights analyst jobs in ribchester, lan

Customer Transformation Business Analyst

Senior Business Systems Solutions Analyst

Applications Support Analyst

Data Quality Analyst

Market Analyst

Senior CRM Manager

Business Analyst - D365 ERP

Senior Commercial Analyst

Data Engineer

Regulatory Reporting Analyst

Marketing Analyst

Data Analyst

Financial Reporting Analyst

Senior FinOps / Cloud Optimisation Analyst

UX Designer

Commercial & Marketing Analyst

Senior Service Design Specialist

Senior Analyst - Tactical Intelligence

Head of Bad Debt Protection

RBC Brewin Dolphin – Commercial Inteligence Manager, Intermediaries

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