Customer experience leader Work, Jobs in Richmond, Gtl (with Salaries)

Free People Assistant Store Manager - Richmond, UK
Free People —Richmond
- Full-time
- Conflict management
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Academic Administration Officer
Institute for Optimum Nutrition —Richmond
- £23,200 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Store Manager
Deichmann uk —Kingston upon Thames
- £36,500 a year
- Full-time
- Customer service
- Merchandising
- Maths
- Store discount
- Employee discount
Quick apply
Sales Advisor - Relay - Heathrow Airport
Lagardère Travel Retail (UK & IRE) —Hounslow
- £14.80 an hour
- Full-time
- Customer service
- Cash handling
- Communication skills
Quick apply
4d
Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
11d
Supervisor - Discover - Heathrow Airport
Lagardère Travel Retail (UK & IRE) —Hounslow
- £16.80 an hour
- Weekend availability
- Customer service
- Supervising experience
- Conflict management
- Employee discount
- Life insurance
Quick apply
Assistant Manager | Richmond NEW OPENING!
Rudy's Pizza —Richmond
- £35,600 a year
- Full-time
- Restaurant management
- Supervising experience
- Recruiting
- Employee discount
Quick apply
Permits Officer
Richmond and Wandsworth Councils —Twickenham
- £30,225 - £42,888 a year
- Full-time
- Customer service
- Computer literacy
- Data entry
- Annual leave
Quick apply
4d
Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
Store Manager
Lovisa —London
- £27,040 - £29,536 a year
- Retail management
- Leadership
- Employee discount
- Referral programme
Quick apply
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
General Manager | Richmond NEW OPENING
Rudy's Pizza —Richmond
- £43,500 a year
- Full-time
- Restaurant management
- Recruiting
- Guest services
- Employee discount
Quick apply
Deputy Manager | Richmond NEW OPENING
Rudy's Pizza —Richmond
- £38,600 a year
- Full-time
- Customer service
- Restaurant management
- Training & development
- Employee discount
Quick apply
Workplace Operations Coordinator - London
Brave —London
- £50,000 - £60,000 a year
- Google Suite
- Computer literacy
- Human resources
In Home Sales Demonstrator
Harvey Water Softeners —Kingston upon Thames
- £50,000 - £95,000 a year
- Weekend availability
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
Supervisor
Santa Maria Pizzeria —Richmond
- From £15.27 an hour
- Part-time
- Restaurant management
- English
- Organisational skills
- Annual leave
- Employee discount
Quick apply
3d
Office Administrator
Baltrawed UK Limited —Hammersmith
- £25,500 - £29,000 a year
- Full-time
- Hospitality
- Databases
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
7h
Store Manager
Smiggle —Ealing
- Full-time
- Customer service
- In-person
- Training & development
- Store discount
- Annual leave
Quick apply
Customer Service Assistant Team Leader
Topdeck Travel Ltd —Chiswick
- Full-time
- Hybrid work
- Leadership
- Communication skills
3d
Coffee Shop Manager
AL FINGANE LTD —London
- From £26,500 a year
- Full-time
- Cooking
- Supervising experience
- In-person
Quick apply
6h

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customer experience leader jobs near richmond, gtl

Free People Assistant Store Manager - Richmond, UK

Free People -
Richmond

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Season ticket loan
Annual leave
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Gym membership

Qualifications

Succession planning
Sales management
Mentoring junior staff
Performance management
Retail team management
Onboarding coordination
Store management
Staff training
Conflict management
Employee performance appraisals
Professional development mentoring
Training & development
Stock replenishment
Business coaching
Loss prevention
Retail management
Leadership
Team motivation leadership
Rota coordination

Full job description

Location:

This position is located at 54 George Street, Richmond, , TW91HJ United Kingdom Role Summary:

To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

The Assistant Store Manager will partner and support the Store Manager and the Assistant Visual Manager. They will have an open and direct line of communication with the District Manager in order to most effectively hold a firm knowledge of overall brand direction and focus

What You'll Be Doing:

People

Lead, mentor and motivate the team regarding all aspects of leadership, visual execution and expectations through:
- Consistent and continual feedback and accountability
- Promoting sense of ownership and delegation
- Team involvement and strategic planning
- Morning and any all store staff meetings and trainings

Manage and motivate a high level of Customer Care utilizing all resources and initiatives
Partner with Store Brand Leader in performance appraisals and setting goals, with timely follow-up, in order to ensure employee development
Facilitate hiring and recruiting; actively attracting and attaining talent
Partner with the Store Brand Leader with new hire onboarding, training & development plans
Lead by example to set bar for employee productivity
Serve as a proactive mentor, teacher and problem solver for sales team
Identify and develop internal talent for succession planning
Develop and enhance the selling culture within the store

Process

Maintain business awareness, and drive sales in order to achieve and exceed goals

Complete all planning objectives in partnership with District and Store level management
Adhere to and support Typical Week structure by facilitating scheduling and zoning needs in partnership with management team
Promote and maintain a high standard for overall Customer Care, Operations and Loss Prevention
Prioritize and delegate tasking to ensure objectives are completed in a timely manner

Drive the restock process in partnership with management to maintain stock levels and sell-through awareness
Educate the staff on all home office communication and initiatives
Communicate performance observations and offer feedback to district point people

Work closely with product receiving team to uphold stock room standards
Actively MOD and manage all operational aspects of the store
Uphold all company policy and procedure

Presentation

Utilize and manage the use of weekly sales reports to track, analyze and communicate business results, as well as determine strategies to maximize sales

Execute and/ or delegate all weekly operational and visual objectives
Effectively manage and educate the staff on all accessible training processes that will result in consistent visual standards and execution
Maintain an awareness of brand aesthetic and relevance to the store environment and communicate with team
Communicate product performance observations and offer feedback to District Brand Leader.

What You'll Need:

Strong people management and leadership skills
Good business acumen and ability to achieve visual and operational excellence
Critical thinking skills and a passion for continually evolving and innovating
Well-rounded leader with a proven record of hiring and developing creative and operational talent
Experienced in coaching, counseling & conflict resolution

The Perks:

Work Life Balance:

‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing:

Employee Assistance program to support with mental, physical and financial health
Discount off external gym memberships
Private Medical Insurance for eligible employees

Employee Discounts:

Up to 40% employee discount at all URBN Brands

Travel:

Season ticket loan for eligible employees
Cycle to work scheme for eligible employees

Continued Development:

We offer structured support within the business alongside continued learning and development

#FreePeople

Equal Opportunity Statement:

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Apply Now

Refine Your Search

customer experience leader jobs in richmond, gtl

Free People Assistant Store Manager - Richmond, UK

Academic Administration Officer

Store Manager

Sales Advisor - Relay - Heathrow Airport

Customer Experience and Operations Manager

Supervisor - Discover - Heathrow Airport

Assistant Manager | Richmond NEW OPENING!

Permits Officer

Team Leader - 21 Soho Square

Store Manager

Contact Centre Operations Manager

General Manager | Richmond NEW OPENING

Deputy Manager | Richmond NEW OPENING

Workplace Operations Coordinator - London

In Home Sales Demonstrator

Supervisor

Office Administrator

Store Manager

Customer Service Assistant Team Leader

Coffee Shop Manager

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