Technical support specialist Work, Jobs in Rickmansworth West, Hrt (with Salaries)

Technical Provisioning & Support Specialist
Danescroft Solutions —London
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
10d
Technical Support Specialist
Intelligent Imaging Innovations —London
- From £40,000 a year
- Engineering
- Bachelor's degree
- No degree
Technical Support Specialist
MEDIDATA —London
- Microsoft Outlook
- Customer service
- System design
- Annual leave
Technical Specialist, Claude Code
Anthropic —London
- £180,000 - £225,000 a year
- Hybrid work
- Master's degree
- Bachelor's degree
- Travel
- Flexible schedule
Integration Specialist
Higher Ed Partners (UK) LTD —St Albans
- £60,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Salesforce
- Store discount
- Health & wellbeing programme
Quick apply
8d
General Lab Support, Glasswash Specialist
PerkinElmer —Stevenage
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Referral programme
9d
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Technical Support Specialist
Qualient Solutions —London
- Azure
- Customer service
- DevOps
Onsite IT Support Specialist
Protocol 89 —London
- From £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Product Support Specialist
Pigment —London
- Full-time
- Remote
- English
- SQL
- Project management
- Flexible schedule
Technical Support Assistant
JSM Group —Potters Bar
- Microsoft Word
- Civil engineering
- Microsoft Excel
Quick apply
Field Technical Specialist
M Group —London
- £46,000 - £46,623 a year
- Management
- Negotiation
- Annual leave
IP Support Specialist (Renewals)
Reddie & Grose LLP —London
- Microsoft Outlook
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
11d
Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Continuous improvement
Application Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Customer service
- Hotel
- Communication skills
IVS Operations Specialist
Elsym Consulting —Watford
- From £25,000 a year
- Weekend availability
- Computer Science
- In-person
- Business
- Free parking
- Annual leave
Quick apply
IP Support Specialist (Renewals)
Reddie & Grose —London
- Microsoft Outlook
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
11d
Client Services & Support Specialist- London, UK
FXSpotStream —London
- Microsoft Office
- Analysis skills
- Bachelor's degree
Support Specialist in the UK
TicketCo —London
- Remote
- Communication skills
Technical Specialist – Baggage Operations
easyJet —Luton Airport
- Full-time
- Hybrid work
- Employee discount
12d

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technical support specialist jobs near rickmansworth west, hrt

Technical Provisioning & Support Specialist

Danescroft Solutions
London

Quick apply

Job details

Full-time
£25,000 - £30,000 a year
10 days ago

Qualifications

Driving Licence
Software troubleshooting
Customer service
Technical support
IT support
Mobile device management
IT

Full job description

ABOUT DANESCROFT SOLUTIONS

Danescroft Solutions Ltd is a growing managed services provider specialising in two-way radio communications, including both Digital Mobile Radio (DMR) and Push-to-Talk over Cellular (PTT/PoC) technologies. We supply and manage enterprise-grade radio and Android PTT devices, communication platforms, SIM connectivity and Mobile Device Management services to organisations across the UK, with a particular focus on security, emergency response and public safety sectors.

We are growing rapidly and are building a team to support our expanding customer base. This is an exciting time to join a small but ambitious business.

THE ROLE

As a Technical Provisioning & Support Specialist you will be responsible for configuring, provisioning and supporting the devices and platforms we deliver to our customers across both our DMR and PTT/PoC product ranges.

Full training will be provided on all of our systems and products. We are not looking for someone with specific prior experience — what matters is that you are genuinely passionate about technology, methodical in your approach and a fast learner. No formal qualifications are required.

RESPONSIBILITIES

Device Provisioning & Configuration

Configure and programme DMR radios for customer deployments, including channel plans, talk groups and codeplug management
Configure Android PTT devices using our Mobile Device Management platform, including app deployment, kiosk mode and policy enforcement
Enrol and activate SIM cards through our connectivity management portals
Set up and test devices on our PTT communication platform prior to deployment
Manage firmware updates and test new releases before customer deployment
Maintain accurate records of device inventory, SIM allocations and configuration status

Technical Support

Provide first and second line technical support to customers across both DMR and PTT/PoC product ranges via phone and email
Diagnose and resolve device, connectivity and platform issues efficiently
Carry out occasional on-site visits to customer premises to support installations, commissioning or fault resolution
Escalate complex technical issues to senior supplier contacts where appropriate
Maintain a clear log of support tickets and resolutions

Testing & Quality Assurance

Conduct pre-deployment testing and quality checking of all devices and configurations
Test new firmware releases and platform updates before rollout to customers
Develop and follow testing checklists to ensure consistent, high-quality deployments

New Order Processing

Process incoming device orders — unboxing, asset tagging, configuration and dispatch
Coordinate SIM activation and device enrolment for new customer deployments
Support with logistics and delivery scheduling

Documentation

Maintain accurate technical records including device configurations, SIM allocations and deployment notes
Contribute to the development of technical guides and support documentation
Provide clear handover notes and instructions for customers on deployment

WHAT WE'RE LOOKING FOR

Essential

Genuinely tech-savvy with a strong interest in how technology works
Comfortable working with Android devices at an advanced level
Methodical and accurate with strong attention to detail
Good problem-solving and troubleshooting ability
Clear communicator — able to explain technical issues to non-technical users
Self-motivated and able to manage a varied workload independently
A quick learner, comfortable picking up new systems
Full UK driving licence (for occasional site visits)

Desirable (not essential)

Experience in a technical support, IT helpdesk or telecoms role
Familiarity with DMR or two-way radio programming
Experience with MDM platforms or enterprise mobility management
Experience with SIM management or mobile connectivity
Enthusiasm for radio communications technology

WHAT WE OFFER

£25,000 - £30,000 salary depending on experience, with a structured pay review at 12 months
Full training on all our systems and platforms — no prior knowledge of our technologies required
A varied and technically interesting role spanning two distinct radio technologies
The opportunity to grow into a senior technical role as the company expands
A small, close-knit team where your contribution makes a real difference

Danescroft Solutions Ltd is an equal opportunities employer. We welcome applications from candidates of all backgrounds.

Pay: £25,000.00-£30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

technical support specialist jobs in rickmansworth west, hrt

Technical Provisioning & Support Specialist

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