Executive director Work, Jobs in Ringwood, Ham (with Salaries)

Operations Manager
Churchill Retirement PLC —Ringwood
- English
- IT
- Time management
- Annual leave
- Employee assistance programme
Contact Centre Director
Churchill Retirement PLC —Ringwood
- Full-time
- Customer service
- Continuous improvement
- Leadership
7d
Director of Improvement
University Hospitals Dorset NHS Foundation Trust —Bournemouth
- £112,782 - £129,783 a year
- Full-time
- Continuous improvement
- Patient care
- Leadership
12d
Chief Internal Auditor
Southampton City Council —Southampton
- £94,853 - £104,158 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
13d
New Business Executive
FTTC Communications —Southampton
- Up to £70,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Referral programme
Quick apply
Director of Procurement and Commercial
University of Southampton —Southampton
- Full-time
- Hybrid work
- University
- Leadership
12d
Trustee Director
Care South —Poole
- Communication skills
Quick apply
Sales Executive
PB Asher Ltd —Southampton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Sick pay
Quick apply
Operations & Solutions Support Executive
More Than Safety Ltd —Southampton
- £32,000 - £36,500 a year
- Full-time
- Customer service
- Driving
- Travel
- Profit sharing
Quick apply
Head of Business Management and Governance
Hampshire and Isle of Wight ICB —Eastleigh
- £66,582 - £77,368 a year
- Full-time
- Employee discount
- Sick pay
6d
Regional Director of Education
Wiltshire Council —Salisbury
- Full-time
- Travel
- Leadership
- School
14h
Sales Executive
Framework Media Ltd —St. Leonards and St. Ives West
- £25,000 - £30,000 a year
- Part-time
- Sales
- Salesforce
- English
Quick apply
13d
Global Strategic Account Senior Director
Merck KGaA —Poole
- Management
- Bachelor's degree
- Leadership
BUSINESS OPERATIONS SUPPORT OFFICER
Loadpoint Ltd —Wimborne
- £24,420.00 - £45,956.16 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Senior Account Executive - Insurance
Knightsquare —New Milton
- Up to £38,000 a year
- Full-time
- Customer service
- Salesforce
- In-person
- Free parking
- Employee discount
Quick apply
1d
Account Manager
Key Business Professions Ltd —Poole
- £50,000 - £75,000 a year
- Full-time
- CRM software
- Business development
- Organisational skills
- Free parking
Quick apply
7d
Account Manager
Key Business Finance Ltd —Poole
- £50,000 - £75,000 a year
- Full-time
- CRM software
- Business development
- Organisational skills
- Free parking
Quick apply
7d
HR Business Partner
Care South —Poole
- £50,000 a year
- Call to connect
- Microsoft Excel
- Microsoft Office
- Travel
- Paid training
- Annual leave
Quick apply
12d
Personal Assistant to the Director
Oaktree Education Services —Southampton
- Up to £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Gym membership
Quick apply
Head of Governance
Initio Learning Trust —Broadstone
- £29,577 - £33,262 a year
- Part-time
- Administrative experience
- Travel
- Leadership
- Annual leave
13h

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Operations Manager

Churchill Retirement PLC -
Ringwood

Apply Now

Job details

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

English
IT
Time management

Full job description

Job title: Operations Manager

Location: Office based at Careline Support Ltd, in Ringwood

Careline Support Ltd are now recruiting for an Operations Manager to lead our call centre team in Ringwood, Hampshire.

Reporting to the Commercial Director, you will be a seasoned Manager, able to encapsulate our vision for growth and take us forward.

Our busy team have already seen continuous and rapid growth since launching in January 2020, with our Careline Operators providing a dedicated telephone service for emergencies and non-emergencies around the clock, to retired Homeowners right across the UK.

About the role

As Operations Manager you will have overall accountability for operational and alarm receiving functions, Operators, Supervisors and Real-time Managers. Your remit will encompass the operational efficiency of the call centre, resource levels, management of colleagues and compliance, ensuring that the call centre meets high quality call standards, reporting, complaints handling and database administration.

Key responsibilities for this role will include:

Continual organisational change, leadership and improvement to exceed customer expectations
Effective management and monitoring of operational KPIs and performance, forecasting and informing business strategy
Analysis and reporting on key deliverables
Driving operational team standards, motivating and coaching for high performance
Resource planning, overtime management and shift optimisation
HR responsibilities such as performance and absence management, recruitment and training
Complaints escalation; conducting operational client review meetings where necessary
Liaison with key stakeholders at all levels including customers, internal colleagues, suppliers and Executive Board
Insight into external marketing influences, competitors and opportunities, continually ensure the website is fit for purpose and support with new business development
Budget holder

About you

Most importantly, your CV will demonstrate that you are a highly accomplished Manager with in-depth experience of call centre operations.

It would be advantageous if your background includes experience of a Careline or Telecare function but this is not essential.

In addition, you will be able to:

Provide clear direction, inspire, motivate and coordinate teams
Develop people through delegation, empowerment and coaching
Quickly understand complex issues, use rational judgment with a methodical approach, being solutions oriented
Collaborative and communicative in style with an excellent standard of written and spoken English
Sound financial awareness and numerical ability
Demonstrate excellent time management, prioritization and ability to multi-task
Self-motivated, driven and resilient to meet and exceed targets and objectives
Robust nature, able to work under pressure
Flexible and creative, able to adapt quickly within a growing and changing marketplace with great commercial acumen
Role-model and ambassador for Careline Support

Your rewards

Competitive salary
Company car or car allowance
25 days annual leave, plus Bank holidays
Extra day off on your Birthday
BUPA private medical insurance for yourself and partner
Life assurance (2x salary)
Health screening
Eye care vouchers
John Lewis vouchers for expectant parents
Reward card
Employee Assistance programme
Rewards for colleague, client and land referrals
Group pension scheme
Opportunities for CPD and career progression across the group

About us

As part of the Churchill Retirement group of companies, Careline Support Ltd provides a telephone support service to over 11,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

We are looking for the very best person to join our business and be part of the next exciting chapter. If you feel you have the skills and attributes to make a difference and lead our team, apply today!

We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.

Apply Now

Refine Your Search

executive director jobs in ringwood, ham

Operations Manager

Contact Centre Director

Director of Improvement

Chief Internal Auditor

New Business Executive

Director of Procurement and Commercial

Trustee Director

Sales Executive

Operations & Solutions Support Executive

Head of Business Management and Governance

Regional Director of Education

Sales Executive

Global Strategic Account Senior Director

BUSINESS OPERATIONS SUPPORT OFFICER

Senior Account Executive - Insurance

Account Manager

Account Manager

HR Business Partner

Personal Assistant to the Director

Head of Governance

I want to receive the latest job alerts for executive director in ringwood, ham

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