Head of customer success Work, Jobs in Ringwood, Ham (with Salaries)

Customer Success Manager
Nourish Care —Bournemouth
- Hybrid work
- Travel
- Time management
- Annual leave
- Employee assistance programme
3d
PA to Divisional Director
BarrattDevelopments —Southampton
- Microsoft Powerpoint
- English
- Microsoft Office
13d
Operations Director
Churchill Retirement PLC —Ringwood
- Weekend availability
- Continuous improvement
- Organisational skills
- Communication skills
HR Advisor
Churchill Retirement PLC —Ringwood
- Full-time
- Microsoft Excel
- Microsoft Office
- Continuous improvement
- Employee assistance programme
- Sick pay
Head of Registration Regulations Reform
Maritime and Coastguard Agency —Southampton
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
23h
Associate Planner
Churchill Retirement PLC —Ringwood
- Communication skills
- Negotiation
Customer Service & Experience Team Leader
Fexco Property Services —Salisbury
- Full-time
- Customer service
- Analysis skills
- Organisational skills
Quick apply
14h
Compliance Manager
Hobbycraft —Christchurch
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Team management
- Quality control
- Organisational skills
- Employee assistance programme
- Employee discount
3d
Area Retail Manager
Julia's House —Salisbury
- £43,532.86 a year
- Full-time
- Travel
- Hospice
- Leadership
4d
Customer Support Executive
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
3d
Head of Business Development & Sales - APAC
Roke —Romsey
- Full-time
- Sales
- English
- Business development
11d
Payments Solution Center - Team Lead
JPMorganChase —Bournemouth
- Full-time
- Leadership
3d
Head of Business Development & Sales - APAC
Roke Manor Research Limited —Romsey
- Sales
- English
- Business development
11d
Business Development Manager
Flexiteek International Limited —Southampton
- From £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Microsoft Office
- Life insurance
- Sick pay
Quick apply
Content and Social Executive
Solent Group —Christchurch
- Full-time
- Hybrid work
- Social media management
- Organisational skills
- Communication skills
- Free parking
- Work from home
Quick apply
4d
Customer Service Team Leader - Stewarts Christchurch Garden Centre
D Stewart & Son Ltd —Christchurch
- Weekend availability
- Customer service
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
Operations Administrator
Aqua Cooling —Chandlers Ford
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Gym membership
- Referral programme
Sales Executive
Commercial Washrooms —Poole
- £28,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
- Employee discount
Quick apply
4d
Global Warehouse Manager
British American Tobacco —Southampton
- Analysis skills
- Project management
- Bachelor's degree
4d
Business Development Executive
Vizst Technology —Poole
- Sales
- Organisational skills
- Communication skills

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head of customer success jobs near ringwood, ham

Customer Success Manager

Nourish Care
Bournemouth

Apply Now

Job details

3 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Enhanced maternity leave

Qualifications

Time management

Full job description

Our Purpose

At Nourish Care Systems we are currently expanding our Revenue team following our accelerated growth. Reporting to the Head of Customer Success, the Customer Success Manager will play a crucial role within Nourish Care.

As a current market leader, with over 44,000 service users receiving support, Nourish Care provides a digital solution to the health and social care sector which enhances the process of recording, analysing, and sharing of information.

As an employer, we offer all the support and development our employees need to grow their skills and expertise and we foster a culture of collaboration and contribution.

About the Job

As a Customer Success Manager at Nourish, you will play a pivotal role in ensuring our clients achieve value when using our solution. You will care deeply about our relationships with customers and work collaboratively with them to understand and fulfil their needs. As well as owning renewals for your customers, you will be tasked with identifying growth opportunities within you customer base. You will be responsible for a book of smaller, independent homes who use Nourish. Your ultimate goal will be to ensure those customers are using Nourish in the best way possible, and they are getting value from our solution. To do this, you will need to work cross-functionally with different teams, and be data driven.

The role and your responsibilities

Ensure that all customers are receiving the correct level of engagement with Nourish, based on their type of Organisation
Negotiate renewals and expanded use of our services, working with the Sales Team as appropriate
Deliver strategic level reviews
Contribute to improving both internal and customer facing processes with a view to improving customer experience
Build your personal profile and domain knowledge within the sector
Ensure complete and accurate recording of customer data in our CRM system
Work cross-functionally with sales, product, support teams to deliver an outstanding customer experience

Personal Profile

A passion for how we care for people in society. This may be from work experience or from experiences in your personal life. What matters is that you feel connected with our goals as a business to make care better. Clinical experience desirable
A process mindset, able to design effective ways of working for our team
The intellect to solve problems and find a way to achieve your goals
A strong work ethic, always able to organise effectively, work within a team and take accountability for your own actions and results
A consultative approach, with excellent active listening skills, a humble style and a willingness to learn

Required experience

2+ years in a customer facing role – ideally Customer Success
Ideally experience working for a fast growing business
Experience working in Customer Success at scale (you will be owning 200+ customers)
Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
Enjoys working closely with customers to ensure complete satisfaction
Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
Willing and able to travel

As an employer, we offer all the support and development our employees need to grow their skills and expertise and we foster a culture of collaboration and contribution.

Nourish Benefits:

25 Days paid leave + Public holidays
Private Medical Insurance
Group Life Assurance
Dental Cover
Optical Cover
Enhanced Maternity leave
Pension Contribution
Employee Assistance Programme
Birthday Day off
and many more.....

Apply Now

Refine Your Search

head of customer success jobs in ringwood, ham

Customer Success Manager

PA to Divisional Director

Operations Director

HR Advisor

Head of Registration Regulations Reform

Associate Planner

Customer Service & Experience Team Leader

Compliance Manager

Area Retail Manager

Customer Support Executive

Head of Business Development & Sales - APAC

Payments Solution Center - Team Lead

Head of Business Development & Sales - APAC

Business Development Manager

Content and Social Executive

Customer Service Team Leader - Stewarts Christchurch Garden Centre

Operations Administrator

Sales Executive

Global Warehouse Manager

Business Development Executive

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