Service leader Work, Jobs in Risca, Cay (with Salaries)

Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
2d
Deputy Manager
Achieve together —Caerphilly
- £14.60 an hour
- Employee discount
Quick apply
Manufacturing Manager - Weekends
2 Sisters Food Group —Rogerstone
- Weekend availability
- Continuous improvement
- Annual leave
- Employee assistance programme
Team Leader
Home Bargains —Cwmbran
- £32,032 a year
- Part-time
- Supervising experience
- Leadership
- Store discount
- Annual leave
Quick apply
6d
Team Leader
M Group —Treharris
- £33,167 - £39,800 a year
- Overtime
- Employee assistance programme
- Employee discount
Driver
Alliance Automotive Group LV —Cwmbran
- Employee discount
Quick apply
13d
Shift Manager - Newport
Oak Furnitureland —Newport
- £27,040 a year
- Full-time
- Time management
- Free parking
- Employee assistance programme
Capability Lead
Serco Plc —Newport
- £34,000 - £40,000 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
4d
Deputy Manager
Mowgli Street Food —Cardiff
- £30,500 a year
- Full-time
- School
- Annual leave
- Employee discount
Quick apply
12d
Branch Manager
Travis Perkins —Caerphilly
- Weekend availability
- Sales
- Communication skills
- Employee discount
Part Time Barista Maestro Weekend (Supervisor)
Costa Limited —Machen
- £13.75 - £14.75 an hour
- Part-time
- Fast casual restaurant
- Communication skills
- Employee discount
10d
Bakery Operator
Brace's Bakery Ltd —Newport
- From £12.71 an hour
- 12 hour shift
- Bakery
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Group Training Manager
Kepak Group —Cardiff
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
Quick apply
4d
Customer Service Supervisor
Transport for Wales —Pontypridd
- £38,012 a year
- Weekend availability
- Management
- Microsoft Office
- Classroom experience
- Employee discount
4d
Team Leader
Flaming Grill - BRA_103 —Malpas
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
Barista Maestro
Costa Limited —Cwmbran
- £13.75 - £14.75 an hour
- Full-time
- Fast casual restaurant
- Communication skills
- Employee discount
Credit Risk Analyst
DS Smith —Caerphilly
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Bachelor's degree
- Employee assistance programme
- Employee discount
Executive Assistant
International Baccalaureate —Cardiff
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
1d
Chief Operating Officer (Hospitality)
Catal Kaya Hospitality Group —Cardiff
- £6,200 - £14,300 a month
- Full-time
- Hospitality
- Management
- Supervising experience
- Health & wellbeing programme
Quick apply
14d
Head of Business Operations
IntNet Group Business Solutions Ltd —Cardiff
- £4,800 - £8,300 a month
- Full-time
- Management
- Customer service
- Supervising experience
- Flexitime
Quick apply
1d

I want to receive the latest job alerts for service leader in risca, cay

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Team Leader

Stellantis Financial Services -
Cardiff

Quick apply

Job details

Permanent | Full-time
£32,000 - £36,000 a year
2 days ago

Benefits

Free parking
Casual dress
Store discount
Company car
Private dental insurance
Company pension
Work from home
Private medical insurance
Employee discount
Paid volunteer time
Bereavement leave
Enhanced paternity leave
Referral programme
On-site parking

Qualifications

Management
Operations management
GCSE
Business processes
Performance management
Communication skills

Full job description

Are you a confident leader with a passion for delivering outstanding customer service and developing high-performing teams?

We’re looking for a Customer Services Team Leader to join our Operations team. In this role, you’ll lead, motivate, and support a team of customer service professionals, ensuring service excellence while driving performance and continuous improvement.

What you’ll be doing

As a Customer Services Team Leader, you will take ownership of a team and be accountable for the following responsibilities:

· Manage and motivate your team members to achieve departmental and organisational goals.

· Monitor performance, conduct regular reviews, and identify development and training needs.

· Act as a point of escalation for complex customer queries, complaints, and feedback.

· Analyse processes and identify opportunities to improve call handling and administration efficiency.

· Lead by example and promote a positive, high-performance team culture.

· Review customer survey feedback and deliver timely, effective resolutions.

· Organise and delegate daily workloads to meet SLAs.

· Support operational continuity, including covering for the Contact Centre Manager when needed.

· Maintain compliance with internal policies and relevant regulatory requirements.

Who we’re looking for

This role is ideal for someone who is people-focused, driven, and thrives in a fast-paced environment. You’ll need:

· Previous experience in a team leader or management role, ideally in a customer service or operations environment (desirable).

· Strong communication and interpersonal skills, with the ability to influence and engage at all levels.

· Experience in performance management, coaching, and developing a team.

· The ability to prioritise, multitask, and manage competing demands effectively.

· A proactive, results-driven mindset with strong problem-solving abilities.

· Confidence in handling escalated customer issues and complaints.

· GCSE-level (or equivalent) Maths and English.

Why join us?

· Take the next step in your leadership career in a dynamic, customer-focused environment.

· Play a key role, shape team performance and deliver exceptional service.

· Gain valuable experience in operations management and process improvement.

· Be part of a collaborative and supportive team with clear progression opportunities.

Ready to apply? If you’re ready to take the next step in your career and thrive in a fast-paced, customer-focused environment, we’d love to hear from you.

People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within this role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or becoming an Engagement Champion in your department, there is something for everyone to get involved with and help shape our company.

Want more information? You can view the full job description below or contact our Talent Acquisition team ([email protected]) if you have any questions.

If this sounds like the right move for you, apply today!

Pay: £32,000.00-£36,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company car
Company pension
Employee discount
Enhanced paternity leave
Free parking
On-site parking
Paid volunteer time
Private dental insurance
Private medical insurance
Referral programme
Store discount
Work from home

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

service leader jobs in risca, cay

Customer Service Team Leader

Deputy Manager

Manufacturing Manager - Weekends

Team Leader

Team Leader

Driver

Shift Manager - Newport

Capability Lead

Deputy Manager

Branch Manager

Part Time Barista Maestro Weekend (Supervisor)

Bakery Operator

Group Training Manager

Customer Service Supervisor

Team Leader

Barista Maestro

Credit Risk Analyst

Executive Assistant

Chief Operating Officer (Hospitality)

Head of Business Operations

I want to receive the latest job alerts for service leader in risca, cay

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected