Customer care manager Work, Jobs in Risley, Dby (with Salaries)

General Manager
TFP Fertility —Nottingham
- Full-time
- Microsoft Word
- Management
- Microsoft Office
- Free parking
Quick apply
4d
Move Manager
LRG —Derby
- Monday to Friday
- Customer service
Quick apply
11d
Customer Relationship Manager
DHL —Derby
- Communication skills
- Annual leave
Property Manager
Hannells —Chellaston
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Administrative experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Assistant Branch Manager
Travis Perkins —Long Eaton
- Full-time
17h
Customer Support Assistant Manager
Alpkit —Nottingham
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Customer service
- Free parking
- Store discount
Quick apply
18h
Assistant Manager - Derby Alvaston
BoyleSports —Derby
- £13.20 an hour
Quick apply
Commercial People Manager (B2B) -Nottingham Area
Portakabin —Nottingham
- £47,000 - £55,000 a year
- Call to connect
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
Assistant Manager - Derby Osmaston Road
BoyleSports —Derby
- £13.20 an hour
Quick apply
13d
Assistant Manager
Nottingham Castle RP —Nottingham
- £31,449.00 - £35,306.88 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
14d
Venue Manager (salary plus profit share)
Thomas Reminton ltd —Melton Mowbray
- From £40,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
- Profit sharing
- Employee discount
Quick apply
8d
Hotel Duty Manager
Premier Inn —Castle Donington
- Up to £13.86 an hour
- Full-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
Head of Service Delivery
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
14d
Customer Resolution Lead
TheNottingham —Nottingham
- Hybrid work
- Annual leave
13d
Operations Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
Sales Team Manager - Contact Centre
RIVIERA TRAVEL —Burton-On-Trent
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Travel
- Health & wellbeing programme
- Work from home
Quick apply
11d
Client Relationship Manager/Team Leader
Citipost Mail —Alfreton
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Work from home
- Life insurance
Quick apply
15h
Full Time Cinema Manager
The Scala Cinema Ilkeston —Ilkeston
- £14,560 - £36,400 a year
- Part-time
- Driving
- Travel
- Organisational skills
- Store discount
- Employee discount
Quick apply
Shop Manager (Maternity Cover) - Long Eaton
Rainbows Hospice for Children and Young People —Long Eaton
- £25,465 a year
- Full-time
- Customer service
- Hospice
- Retail management
- Employee assistance programme
Customer Support Manager
Taylor Wimpey —Leicester
- Communication skills
- Annual leave
- Employee discount
1d

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General Manager

TFP Fertility -
Nottingham

Quick apply

Job details

Full-time
4 days ago

Benefits

Free parking
Company pension

Qualifications

Microsoft Word
Management
Microsoft Office
Business development
Leadership
Communication skills
Negotiation

Full job description

At TFP, we make families. We shape fertility journeys around people’s lives. We provide an outstanding customer experience by showing that we care, build trust, deliver our expertise, drive innovation and demonstrate our patients our passion on a day-by-day basis.

The Role:

A pivotal role for each of our company/clinic operations, the General Manager is responsible for overseeing the entirety of the business, commercial and operational decision making within the company/clinic and contributing to the group decision making process.

The General Manager must ensure that the group and company goals and targets are met in a timely fashion by effectively and efficiently managing the clinic team and resources. The role requires and proactive manager, capable of proposing and delivering solutions across a multitude of operational and commercial areas.

The Location:

Nurture Fertility was established in 1991 and due to the passion, expertise and reputation of our team, has grown into a leading fertility clinic. Providing treatment to both NHS and private patients, Nurture Fertility performs approximately 700 fresh cycles and 500 frozen cycles per year. Conveniently located on the outskirts of Nottingham, adjacent to junction 25 of the M1, there is ample free parking for staff and patients at the front of the building.

Key Responsibilities:

Responsible for business development, accounting, HR, administration, QM, facilities, legal and all non-clinical services.
To ensure the customer experience is gold standard and always drive for putting the patient first. Whilst using technology to refine the patient experience always remembering to provide a little human help.
Accelerate team effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and performance managing; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
To develop strategic plans by studying technological and commercial opportunities; presenting assumptions; recommending objectives with a thorough plan.
- To prepare, develop and implement business plans and growth strategies including commercially viable new income streams and cost-control programs.
- To prepare annual business plan and annual budgets (including annual marketing plans) as per the Group Reporting Deadlines
- To assist the Group Procurement Manager to improve income volume and pricing, control of costs, reduction of purchase prices, and rationalization of costs across the unit.
To run the localised Marketing for the clinic using digital marketing and traditional marketing where appropriate.

To prepare the monthly business report for clinic and group.
Support company directors in the improvement of the business.
Work with senior managers in the company to form a cohesive management team, capable of driving the business forward.
To build the image of the clinic by collaborating with customers, governing bodies, community organizations, and employees; enforcing ethical business practices.
To maintain quality service by establishing and enforcing organization standards.
Delivering patient satisfaction through delivering company values of care, expertise, passion, trust and innovation.
To ensure that all HR requirements are met, with assistance from Group HR Manager. This includes but is not limited to recruitment, staff retention, training, policy implementation and disciplinary processes.
To maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- To ensure all annual mandatory training and updates are completed and necessary records maintained. E.g. work station assessment, fire training
- To develop and maintain personal and professional growth. To have responsibility for ensuring annual appraisal and personal development plan
To be compliant with all areas of the current HFE Act and the associated Code of Practice.

The above will be reviewed as required, in consultation with the post holder. It is offered as a guide to the key responsibilities and duties, but does not preclude other issues that may arise between reviews of performance and review of the job description

Confidentiality

The post holder must maintain confidentiality of information about patients, employees and other Company business in accordance with the National and European data protection legislation.

Education, Experience and Knowledge:

Good standard of general education
Proactive manager capable of assessing and costing new business opportunities
Previous experience in senior management roles
People management and development experience
Contract negotiation skills, capable of negotiating effectively with new business leads
Able to interpret financial statements and improve business profitability
Able to work with the senior management team to drive the business forward
Excellent leadership, organisation, and communication skills
Adept at using MS Office, especially Word and Excel
Able to manage teams and employees effectively
Resourceful, inventive, and self-confident
Flexible and self-motivated
High level of resilience
Knowledge of marketing strategies
Demonstrable experience in business development
Able to improve financial reporting systems and analysis
Able to delegate responsibilities
Natural team player

Location: TFP Nurture Fertility - Nottingham

Salary: Competitive (Depending on experience)

Working Hours: 37.5 per week

There will be some flexibility required based on the needs of the business

Pension: Dual contribution pension scheme

Holiday Entitlement: 27 days + Bank holidays pro rata

Quick apply

Refine Your Search

customer care manager jobs in risley, dby

General Manager

Move Manager

Customer Relationship Manager

Property Manager

Assistant Branch Manager

Customer Support Assistant Manager

Assistant Manager - Derby Alvaston

Commercial People Manager (B2B) -Nottingham Area

Assistant Manager - Derby Osmaston Road

Assistant Manager

Venue Manager (salary plus profit share)

Hotel Duty Manager

Head of Service Delivery

Customer Resolution Lead

Operations Manager

Sales Team Manager - Contact Centre

Client Relationship Manager/Team Leader

Full Time Cinema Manager

Shop Manager (Maternity Cover) - Long Eaton

Customer Support Manager

I want to receive the latest job alerts for customer care manager in risley, dby

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