Client services occupations Work, Jobs in Roath, Crf (with Salaries)

Onboarding Specialist
Tes Global —Llantrisant
- £26,599 a year
- Full-time
- Microsoft Excel
- Organisational skills
Quick apply
Customer Experience Consultant
Sonovate —Cardiff
- £25,000 - £27,000 a year
- Hybrid work
- Customer service
- Organisational skills
- AI
- Employee assistance programme
Quick apply
2d
Client Services Associate/Business Partner
Mazuma GB Ltd —Bridgend
- Up to £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
13d
Customer Service - Customer Service Representative
Multi-Color Corporation —Nantgarw
- Full-time
- Customer service
- Communication skills
Quick apply
Assistant Client Manager x2
Computershare —Bristol
- Full-time
- Hybrid work
- Travel
- Financial services
- Communication skills
- Work from home
12d
Consultant, Client Success
The Currency Cloud Services Limited —Cardiff
- Analysis skills
14d
Customer Care Administrator
Vertu Motors —Newport
- £25,539.00 - £27,539.06 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
Quick apply
Key Account Manager
Admiral —Cardiff
- Weekend availability
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
Contract Coordinator
Otis —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Success Manager
Spruce —Bristol
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
Senior Executive, Customer Success
AirAsia —Newport
- Full-time
- Customer service
- Bachelor's degree
Customer Account Executive
Reconomy Connect —Bristol
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Referral programme
Customer Services Coordinator
Siderise Insulation —Maesteg
- Up to £27,000 a year
- Full-time
- CRM software
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
Coordinator - Aftercare
SNG (Sovereign Network Group) —Bristol
- £25,936 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
Client Services Manager, Pension Administration
Gallagher Benefit Services —Bristol
- Microsoft Office
- Continuous improvement
- Communication skills
- Employee stock purchase plan
- Life insurance
Customer Support Executive - German Speaking
Shiner —Bristol
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Work from home
Quick apply
6d
Customer Complaints Officer
Ayvens —Bristol
- Full-time
- Communication skills
- Time management
- Free parking
- Annual leave
Customer Support Advisor
Ayvens —Bristol
- £27,030 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
- Annual leave
5d
Service Delivery Manager
Computershare —Bristol
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
9d

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Customer Experience Consultant
Sonovate —Cardiff
Onboard new customers onto the Sonovate platform and guide them through initial setup. Manage and prioritise multiple customer service queries via email,…
£25,000 - £27,000 a year
Quick apply
2d
Travel Consultant - Cardiff
Hays Travel —Cardiff University
In this role, you will create and sell incredible holidays around the globe, taking full ownership of your customers’ journeys from the initial enquiry all the…

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client services occupations jobs near roath, crf

Onboarding Specialist

Tes Global -
Llantrisant

Quick apply

Job details

Full-time
£26,599 a year

Qualifications

Microsoft Excel
Organisational skills

Full job description

Job Title: Onboarding Specialist
Working Pattern: Hybrid – Includes 3 days a week on site each week
Contract Type: Full time, permanent
Role overview:
We are looking for an Onboarding Specialist for our Payroll, HR and budget planning software, whose role is to proactively assist new and existing customers of all levels with onboarding, product training and ongoing integration queries. The role entails effectively set-up and supporting customers on how to effectively complete their ongoing payroll, HR and budget management using our EduPay and BPS solutions, understand their requirements and working with the customer to identify appropriate solutions.
Key responsibilities:

Ensure all SLAs are met including but not limited to set up procedures, parallel runs and onboarding admin related to new client set ups for our Payroll, HR and budget planning systems.
Deliver high quality setups and administration for clients, with strong use of the Edupay and BPS software.
Complete accurate parallel runs, identifying issues before they arise and correcting data where appropriate.
Have excellent Microsoft excel skills, being able to manage large volumes of data administration in a professional and confidential manner
Provide client implementation calls including but not limited to; gathering requirements for the effect set up of the BPS and Edupay to ensure smooth onboarding, give a clear outline of the onboarding process to the client, set expectations around time frames and data submissions, and deliver introductory system training.
Proactivity work as part of a team to follow up with clients where outstanding data is required, effectively reset expectations with clients where this creates delays to Go Live.
Provide full detailed product training at the point of Go Live (access) to clients to ensure functionality and understanding of the Edupay and BPS products post sale.
Work effectively as a team to ensure all customers are onboarded as effectively as possible, whilst delivering exceptional customer service.
Review customer complaints and concerns and seek to improve the customer experience.
Deliver consistently against a clear set of objectives and KPI’s relating to both to personal delivery (productivity) and team delivery of customer interactions (NPS).
Demonstrate high levels of engagement and passion about all products and an ability to translate this to all our customers.

What will you need to succeed?
Experience:

Drive and motivation to work in a fast-paced environment with minimum supervision.
Ability to learn quickly and adapt to change as new products are introduced alongside new ways of working.
Ability to communicate effectively to a diverse range of customer types (i.e., senior management, middle management, and product users), using a range of communication channels.
Must be an excellent communicator both verbally and written with great presentational attributes.
Problem solving skills for resolving complaints and complex queries.
Excellent organisational skills for managing multiple customers simultaneously and prioritise workload.
Strong interpersonal skills including effective questioning and listening skills.
Aptitude in using software products of varying complexity.

Quick apply

Refine Your Search

client services occupations jobs in roath, crf

Onboarding Specialist

Customer Experience Consultant

Client Services Associate/Business Partner

Customer Service - Customer Service Representative

Assistant Client Manager x2

Consultant, Client Success

Customer Care Administrator

Key Account Manager

Contract Coordinator

Customer Success Manager

Senior Executive, Customer Success

Customer Account Executive

Customer Services Coordinator

Coordinator - Aftercare

Client Services Manager, Pension Administration

Customer Support Executive - German Speaking

Customer Complaints Officer

Customer Support Advisor

Service Delivery Manager

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