Technical support analyst Work, Jobs in Roath, Crf (with Salaries)

Technical Support Analyst
Safran —Cwmbran
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Cardiff University —Cardiff
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Consumer Support Analyst
RELX —Cardiff
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Schools Desktop Support Analyst - Shared Resource Service
Torfaen County Borough Council —Torfaen
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Production Support Analyst
Capgemini —Cardiff
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Kocho —Cardiff
- Full-time
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IT Support Analyst
Atlas Copco Group —Bristol
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Service Desk Analyst
Sysco —Portishead
- Full-time
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Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week
Deloitte —Bristol
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IT Provision & Compliance Analyst
TLT —Bristol
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Sysco International —Portishead
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technical support analyst jobs near roath, crf

Technical Support Analyst

Safran -
Cwmbran

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Job details

Full-time | Fixed term contract

Qualifications

Analysis skills
Presentation skills
Communication skills
Negotiation

Full job description

Published 06.18.2026

Company : Safran Seats Job field : IT Location : Cwmbran , Wales , United Kingdom Contract type : Fixed Term contract Contract duration : Full-time Professional status : Technician

# 2026-173682

Published 06.18.2026

Job Description

Job Summary
The Technical Support Specialist supports the implementation, operations and maintenance of an
effective technology stack focussed on delivering the support needed for the SGB business.
Providing support through both ServiceNow and ‘at-elbow', and working with other members of the
SGB IT Team and 3rd party suppliers, as well as stakeholders in the local business, this role assists
in supporting, implementing and maintaining all IT/IS/PLM solutions.
Responsibility for the day-to-day operational delivery of the technical solution also resides with the
Technical Support Specialist.
The Technical Support Specialist is a knowledgeable in most aspects of the Information Technology
deployed in the SGB business

Scope of Responsibilities

Provide day-to-day operational IT support for business users across:

o Newport (primary site)
o Cwmbran (offsite location)
o Brackley (smaller user base supported remotely)

Ensure continuity of IT services (“keeping the lights on”) across all supported sites.
Manage and resolve:

o Support tickets
o Incidents and system failures
o Service requests (e.g., new PCs, hardware deployment)

Contribute to project-related activities when required, although this is a smaller portion of the role.
Opportunity to get involved in improvement initiatives beyond BAU support.

But what else? (advantages, specific features, etc.)

What you'll bring :

Knowledge, Experience, Training and Qualifications

Ability to manage and prioritise stakeholder expectations at all levels ranging
from end user up to C-level
An ability to communicate complex technical issues to business users
An ability to work in a fast-paced environment with a dynamic and flexible
approach, as well as the ability to work under pressure
A collaborative approach to delivery working with various technical and
business departments.
Good working knowledge of networks, server and client products
Be able to handle a high degree of multi-tasking
Knowledge of the overall functioning of the information system
and its configurations

Excellent oral and written communication skills, including presentation
skills
Good communicator with the ability to form and maintain good
relationships internally and externally
Strong interpersonal, negotiation and influencing skills
Results orientated and organised with the ability to plan and deliver against
deadlines
Strong analytical, planning and problem solving skills
The ability to work with a minimal level of supervision and intervention
Self-motivated and possessing the ability to work on own initiative as well
as within a team

Refine Your Search

technical support analyst jobs in roath, crf

Technical Support Analyst

Systems Support Developer / Analyst (Microsoft Dynamics 365)

Consumer Support Analyst

Schools Desktop Support Analyst - Shared Resource Service

Production Support Analyst

External Identity Support Analyst (Cardiff)

IT Support Analyst

Service Desk Analyst

Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week

IT Provision & Compliance Analyst

Senior Service Desk Analyst

Service Desk Analyst - Swedish Speaking

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