Front office manager Work, Jobs in Rochester, Ken (with Salaries)

Guest Service Manager
Holiday Inn Rochester Chatham —Chatham
- £28,516.80 a year
- Weekend availability
- Hotel
- Guest services
- Leadership
- Employee discount
Quick apply
14d
Front Office Manager
Vignette Collection —London
- Weekend availability
- Management
- Hotel
- Organisational skills
- Annual leave
- Employee assistance programme
6d
General Manager
BaxterStorey UK —London
- £50,000 - £52,000 a month
- Full-time
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Reception Manager
YOTELPAD London Stratford Mission Control —London
- £35,000 a year
- Full-time
- Hotel
- Hotel experience
Quick apply
7d
Restaurant Manager
Blue Diamond Garden Centre —Canterbury
- Full-time
- Hospitality
- Microsoft Office
- IT
- Free parking
- Store discount
Quick apply
9d
Lead Receptionist
Cushman & Wakefield —Basildon
- Hospitality
- Microsoft Office
- Administrative experience
Quick apply
Front Office Manager
Doubletree by Hilton Dartford Bridge —Dartford
- Full-time
- Bar
- Microsoft Office
- Hotel
- Free parking
- Employee assistance programme
Quick apply
1d
Receptionist
Mercure Maidstone Great Danes —Maidstone
- Part-time
- Microsoft Office
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Reservations Sales Agent
Holiday Inn Ashford North A20 —Ashford
- £25,500 a year
- Full-time
- Hospitality
- Hotel
- In-person
- Free parking
- Employee discount
Quick apply
1d
Reception Manager
Crowne Plaza Docklands —London
- Weekend availability
- Microsoft Office
- Hotel
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Bench General Manager
Five Guys UK —Sevenoaks
- Up to £40,970 a year
- Customer service
- Leadership
- Restaurant
- Annual leave
- Employee assistance programme
Assistant Manager
Five Guys UK —Thurrock
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
13d
Duty Manager
Clockwise Group —Bromley
- Weekend availability
- Remote
- Hospitality
- Hotel
- Communication skills
5d
Food and Beverage Manager Events
Chop & Chip Co —London
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Sick pay
Quick apply
12d
Night Manager
Delta Hotels by Marriott Tudor Park Country Club —Maidstone
- Weekend availability
- Microsoft Outlook
- Hotel
- Hotel experience
- Employee discount
Quick apply
12d
Duty Manager
Clockwise Group Limited —Bromley
- £30,000 - £32,000 a year
- Weekend availability
- Hospitality
- Hotel
- Supervising experience
- Health & wellbeing programme
- Relocation assistance
Quick apply
5d
Duty Manager
Vignette Collection —London
- Weekend availability
- Hotel
- Leadership
- Annual leave
- Employee assistance programme
2d
CHEF MANAGER
BaxterStorey —Gravesend
- £35,000 a year
- Night shift
- Hospitality
- Culinary experience
- Cooking
- Employee assistance programme
- Employee discount
Night Auditor/ Duty Manager
Holiday Inn Southend —Southend-on-Sea
- From £13 an hour
- Part-time
- Hotel
- Resort
- Employee assistance programme
- Employee discount
Quick apply
11d
Receptionist & Administrator 12 month FTC
SmartestEnergy —London
- £27,000 a year
- Microsoft Outlook
- Microsoft Office
- SharePoint
Quick apply

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Guest Service Manager

Holiday Inn Rochester Chatham -
Chatham

Quick apply

Job details

Full-time
£28,516.80 a year
14 days ago

Benefits

Employee discount

Qualifications

Guest services
Leadership
Communication skills

Full job description

Job Ref: KGH11736

Branch: Holiday Inn Rochester Chatham

Location: Holiday Inn Rochester Chatham, Chatham

Salary/Benefits: £28516.80 per annum, plus benefits and monthly service charge

Contract type: Permanent

Hours: Full Time

Shift pattern: Variable includes evenings, weekends and holidays

Hours per week: 40

Posted date: 27/05/2026

Closing date: 26/06/2026

As Guest Service Manager, you’ll inspire a multiskilled team delivering across all guest-facing areas. While your background may be focused towards Front Office, FB or Meetings Events, your leadership will shape the whole Guest Service function, and you will receive full training to lead confidently across all front facing areas, giving you the experience you need to take the next step towards an Operations or Hotel Manager role.

This role reports directly to the Hotel Manager.

What you’ll do

Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food Beverage, and Meetings Events.
Drive service excellence across every guest interaction, from check in to dining
Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes.
Ensure compliance with safety, security, and operational standards across the hotel.
Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources.
Take accountability for a guest service function and KPIs, as set out by the Hotel Manager
Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at [email protected].

What we’re looking for

Experience in a senior guest service role (eg. Front Office Manager/Supervisor, FB Manager/Supervisor, ME Manager/Supervisor, or Duty Manager).
Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling
Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed.
Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations.

Whats in it for you

Our rewards package includes:

Career development through fully funded apprenticeships and our internal development programme.
Discounts on hotel stays and a variety of major retailers, restaurants and days out.
Free use of our gyms, pools, and leisure facilities.
24/7 access to wellbeing, financial, and legal support.

Next steps

If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to meet the Hotel Manager for an in-person interview.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [email protected] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.

Our family tree has been growing since 2001, but we now have 55 hotels in our UK portfolio, offering careers across a range of international brands including IHG, Marriott, Accor and Hilton Hotels Resorts. And if that isn’t enough, we additionally offer unique opportunities internationally. Despite our size, you can speak to any member of our management community and they will tell you that we still feel very much like a family who enjoys working together – over 89% of respondents in our recent employee survey told us they are satisfied working with us!

Food for thought? Here at Kew Green Hotels, our employees are at the centre of delivering outstanding experiences to our guests every day. We know that means finding the right personality is key – you’ll also be outstanding and have the ability to easily build relationships, alongside having a commercially-savvy mind set

Quick apply

Refine Your Search

front office manager jobs in rochester, ken

Guest Service Manager

Front Office Manager

General Manager

Reception Manager

Restaurant Manager

Lead Receptionist

Front Office Manager

Receptionist

Reservations Sales Agent

Reception Manager

Bench General Manager

Assistant Manager

Duty Manager

Food and Beverage Manager Events

Night Manager

Duty Manager

Duty Manager

CHEF MANAGER

Night Auditor/ Duty Manager

Receptionist & Administrator 12 month FTC

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