Patient access lead Work, Jobs in Rochford, Ess (with Salaries)

Head of Patient Experience Team
NHS Kent and Medway Integrated Care Board —Maidstone
- £49,387 - £56,515 a year
- Full-time
- English
- Leadership
3d
Lead Digital Trainer
Kent and Medway Mental Health NHS Trust —Maidstone
- £39,959 - £48,117 a year
- Full-time
- Customer service
- Travel
- IT
HCS Team Lead
St Luke's Hospice —Basildon
- £39,834.22 - £50,581.51 a year
- Weekend availability
- IT
- Hospice
- Communication skills
4d
Transformation Manager
Havens Hospices —Southend-on-Sea
- £60,000 a year
- Full-time
- Nursing home
- Human resources
- Data entry
- Free parking
- Store discount
Quick apply
8d
Complex Pathway Lead
Kent and Medway Mental Health NHS Trust —Gillingham
- £49,387 - £56,515 a year
- Full-time
- Childcare
- Working with children
- Care plans
4d
Research Associate
University of Kent —Canterbury
- £39,906 - £44,746 a year
- Full-time
- Doctoral degree
- Master's degree
- University
10d
Business Support Manager - 6 month Secondment
Kent Community Health NHS Foundation Trust —Herne Bay
- £32,073 - £39,043 a year
- Full-time
- SQL
- Analysis skills
- Project management
Associate Practitioner
Essex Partnership University NHS Foundation Trust —Basildon
- £28,392 - £31,157 a year
- Full-time
- Employee discount
12d
Practice Manager
Dental Beauty Partners —Colchester
- £40,000 a year
- Management
- Customer service
- Patient care
- Annual leave
Quick apply
8d
Speech and Language Therapist Specialist in Adult Community
Essex Partnership University NHS Foundation Trust —Hadleigh
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Care plans
- Annual leave
- Employee discount
8d
Duty Pharmacy Manager - Southend P/T
Tesco UK —Southend-on-Sea
- Up to £52,000 a year
- Part-time
- IT
Bank ODP (Theatres) - June
Mid and South Essex NHS Foundation Trust —Southend-on-Sea
- £18.53 an hour
- Part-time
Administrator
Kent and Medway Mental Health NHS Trust —Dartford
- £25,760 - £27,476 a year
- Full-time
- Organisational skills
1d
Registered Sister - Inpatient Unit Basildon/Thurrock
St Luke's Hospice —Basildon
- £32,632.13 - £41,563.99 a year
- Weekend availability
- Medication administration
- Hospice
- Leadership
Clinical Prescribing Paramedic/Nurse for Homeless Healthcare
PrimaryCareCareers —Southend-on-Sea
- Patient care
- Communication skills
NHS & Commercial Contracts Director
KIMS Hospital —Maidstone
- £80,000 - £90,000 a year
- Full-time
- Management
- Master's degree
- Organisational skills
1d
Looked After Children's Nurse
Kent Community Health NHS Foundation Trust —Rochester
- £39,959 - £48,117 a year
- Part-time
- Patient care
12d
Care Coordinator
Senkoun Integrated Healthcare Solutions Ltd —Clacton-on-Sea
- £14 - £15 an hour
- Part-time
- Supervising experience
- In-person
- Leadership
- Free parking
- Paid training
Quick apply
5d
Ward Manager
HCRG Care Group —Sittingbourne
- Full-time
- Employee discount
Quick apply
8d
Team Sister
HCRG Care Group —Sheerness
- Microsoft Word
- Nursing
- Microsoft Excel
- Employee discount
Quick apply

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Head of Patient Experience Team

NHS Kent and Medway Integrated Care Board
Maidstone

Apply Now

Job details

Full-time
£49,387 - £56,515 a year
3 days ago

Qualifications

English
Leadership

Full job description

The Head of Patient Experience provides strategic leadership and oversight of the Patient Experience function, ensuring the effective management of complaints, enquiries and feedback relating to services commissioned or provided by the ICB.

The post holder is responsible for delivering a high-quality, compassionate and compliant service for patients, service users and their families, ensuring alignment with statutory requirements, national guidance and best practice. The role leads the development and effective use of patient experience insight to inform quality improvement, commissioning decisions and organisational learning, acting as a key link between patient voice and system performance.

The Head of Patient Experience operates as a senior advisor across the organisation and system, supporting colleagues to manage complex cases, respond appropriately to concerns, and ensure that learning from feedback is embedded into service improvement.

The Head of Patient Experience will lead and oversee the service, including (but not limited to):

Managing service delivery to a high standard, ensuring the service complies with Key Performance Indicators and quality expectations.
Providing expert advice and guidance on complaints, PALS and patient experience processes to ICB colleagues and system partners.
Overseeing complex complaint investigations and ensuring investigations are coordinated effectively across internal teams and external providers.
Drafting, quality assuring and supporting organisational sign off of complaint response letters, using plain English and ensuring appropriate remedies and apologies when required.
Acting as escalation point for high risk cases, including safeguarding concerns, consent issues and potential patient safety incidents, ensuring timely escalation via appropriate governance routes.
Ensuring complainants receive timely updates, are offered early resolution discussions and reasonable adjustments, and that communication is accessible and person centred.
Working with provider organisations, Healthwatch, NHS England and other partners to ensure a seamless and coordinated response for complainants.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

We are committed to a culture that supports all staff at NHS Kent and Medway to be the best version of themselves.

Our ability to improve outcomes for our population depends on how effectively clinical, operational, financial and strategic professionals work together to make informed commissioning decisions. That’s why our workforce works a minimum of two days-a-week on-site, with the expectation that all one-to-ones are held face-to-face and that colleagues will regularly visit the services we are commissioning to understand more about them.

We believe regular on-site working supports stronger collaboration, faster problem-solving, peer learning, visible leadership and the integration of colleagues into our organisation. We also know that culture is built through shared experiences and day-to-day interactions.

We are a flexible working friendly organisation; we aim to support you to work flexibly in a way that will suit you and us.

We work with staff to agree objectives through regular supervision, annual appraisal and access to training opportunities.

We are committed to equal opportunities and diversity. In order to reflect the diversity of our population, we positively encourage applications from all areas of the community regardless of gender, race, faith, disability, age or sexual orientation.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

If you need an application form in an alternative format please let our recruitment team know so they can help you with this.

All information you supply on your application should, to the best of your knowledge, be true and accurate.

Apply Now

Refine Your Search

patient access lead jobs in rochford, ess

Head of Patient Experience Team

Lead Digital Trainer

HCS Team Lead

Transformation Manager

Complex Pathway Lead

Research Associate

Business Support Manager - 6 month Secondment

Associate Practitioner

Practice Manager

Speech and Language Therapist Specialist in Adult Community

Duty Pharmacy Manager - Southend P/T

Bank ODP (Theatres) - June

Administrator

Registered Sister - Inpatient Unit Basildon/Thurrock

Clinical Prescribing Paramedic/Nurse for Homeless Healthcare

NHS & Commercial Contracts Director

Looked After Children's Nurse

Care Coordinator

Ward Manager

Team Sister

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