operations lead Work, Jobs in rogerstone, nwp (with Salaries)

Ombudsman and Complex Complaints Lead
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
10d
Operational Lead - Projects
Marshall of Cambridge (Holdings) Limited —Merthyr Tydfil
- Up to £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Operations & Supply Chain Lead
Matcha Vista —Bristol
- £15,000 - £17,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Work from home
Quick apply
11d
Business Operations Lead
CGI —Bristol
- Full-time
- Microsoft Excel
- Data analysis skills
- Continuous improvement
Quick apply
5d
Production Planning Lead
Marshall of Cambridge (Holdings) Limited —Merthyr Tydfil
- Up to £38,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
Capture Lead
Systems Engineering and Assessment Ltd —Bristol
- Up to £80,000 a year
- Call to connect
- Hybrid work
- Communication skills
- Free parking
- Annual leave
3d
Team Manager - Blagdon
YeoValley —Blagdon
- Continuous improvement
Quick apply
Lead Rental Operations Agent
Avis Budget Rental Locations —Bristol
- £27,545 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Project Systems & Information Lead
Sir Robert McAlpine —Weston-super-Mare
- Organisational skills
- IT
- Construction
4d
Senior Data Product and Strategy Lead
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
ISO Lead Auditor / ISO Consultant - South West, England
IMSM —Bristol
- Hybrid work
- Organisational skills
- Communication skills
Work Winning Lead - Water
AECOM —Cardiff
- Full-time
- Hybrid work
- Analysis skills
- Leadership
Account Director/Business Unit Lead – Defence, Intelligence & National Security
i3Works —Bristol
- Full-time
- Hybrid work
- Travel
- Leadership
- Annual leave
- Life insurance
Operational Assurance & Technical Lead
Gallagher Benefit Services —Bristol
- Continuous improvement
- Employee stock purchase plan
- Life insurance
3d
Enterprise Planning Lead - 12 Month Fixed Term Contract
Diligenta —Bristol
- £76,930 - £96,160 a year
- Full-time
- Presentation skills
- Financial services
- Leadership
- Employee assistance programme
Quick apply
10d
Team Operations Manager
Bristol Bears —Bristol
- £30,000 - £35,000 a year
- Weekend availability
- Hospitality
- Management
- First Aid Certification
- Free parking
- Store discount
Quick apply
2d
Mine Countermeasures Domestic Capture Lead
Thales —Bristol
- Full-time
- Up to 50% travel
- Military
- Business development
- Annual leave
- Employee assistance programme
Operations Team Leader
Cox Automotive —Bristol
- £31,146 a year
- Full-time
- Management
- Microsoft Office
- Supervising experience
- Employee discount
3d
Business Line Lead
Framatome —Avonmouth
- Full-time
- Sales
- Engineering
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
GKN Aerospace —Bristol
- Full-time
- Engineering
- English
- Communication skills
- Employee assistance programme

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Ombudsman and Complex Complaints Lead

Cardiff and Vale University Health Board -
Cardiff

Apply Now

Job details

Full-time
£50,129 - £57,365 a year
10 days ago

Full job description

Responsible for leading the Health Board’s approach to Ombudsman (PSOW) investigations and the management of complex complaints, operating with a high degree of autonomy to shape investigative strategy, oversee evidence gathering, and ensure the quality and integrity of outcomes.
The role drives the development and implementation of robust systems, standards, and policies aligned to Listening to People principles and organisational governance. Acting as an expert advisor, the postholder influences senior leaders and clinicians on sensitive and high-risk matters, ensuring effective resolution and organisational learning.
The role also leads on translating Ombudsman findings into actionable improvement plans, while owning the KPI and reporting framework to provide assurance at Board and Committee level on performance, risk, and continuous improvement.

Support the management of Ombudsman (PSOW) investigations and complex complaints, ensuring compliance with Listening to People Regulations and Health Board policy.
Act as a key contact for external bodies, supporting timely and appropriate responses to enquiries.
Provide specialist advice to staff and managers on complex complaints and Ombudsman processes.
Coordinate case reviews and multidisciplinary discussions to support evidence gathering and recommendations.
Manage day-to-day PSOW investigations, including information collation, drafting responses and monitoring timescales.
Track Ombudsman recommendations and actions, escalating risks or delays as required.
Identify themes and trends to support organisational learning and service improvement.
Contribute to KPI reporting, dashboards and assurance on performance and risk.
Maintain accurate records and data quality to support governance and audit requirements.
Support team working and share knowledge to build capability across services.
Provide advice and training to staff, promoting a culture of openness and learning.
Manage a varied workload, prioritising to meet deadlines.
Work sensitively in emotive situations, maintaining professionalism and empathy.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Apply Now

Refine Your Search

operations lead jobs in rogerstone, nwp

Ombudsman and Complex Complaints Lead

Operational Lead - Projects

Operations & Supply Chain Lead

Business Operations Lead

Production Planning Lead

Capture Lead

Team Manager - Blagdon

Lead Rental Operations Agent

Project Systems & Information Lead

Senior Data Product and Strategy Lead

ISO Lead Auditor / ISO Consultant - South West, England

Work Winning Lead - Water

Account Director/Business Unit Lead – Defence, Intelligence & National Security

Operational Assurance & Technical Lead

Enterprise Planning Lead - 12 Month Fixed Term Contract

Team Operations Manager

Mine Countermeasures Domestic Capture Lead

Operations Team Leader

Business Line Lead

Team Leader

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