Client director Work, Jobs in Roker, Twr (with Salaries)

Account Director
Teleperformance —Gateshead
- Project management
- Negotiation
Careers Adviser
Progress Careers —Gateshead
- £14,700 - £16,800 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee discount
- Referral programme
Events Management Lecturer
UK MANAGEMENT COLLEGE —Sunderland
- £30,000 - £45,000 a year
- Project management
- Communication skills
- Teaching
- Free parking
- Annual leave
Quick apply
Business Development Manager (BDM) - Sunderland - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Sunderland
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Assistant Audit Manager - Audit Manager
Portland Partnership —Newcastle upon Tyne
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Mentoring
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
1d
Robotics Sales Manager
NEW APEX LTD. t/a SPARK EPoS —Gateshead
- £40,000 a year
- Full-time
- Sales
- Hotel
- Analysis skills
- Free parking
- Store discount
Quick apply
12d
Legal Director/Partner - Private Client
Irwin Mitchell —Newcastle upon Tyne
- Leadership
Talent Partner (Initial 12 month FTC)
Savills —Newcastle upon Tyne
- Annual leave
Funeral Director
Funeral Partners —Houghton le Spring
- £30,300 a year
- Full-time
- Annual leave
- Referral programme
3d
Executive Assistant
We Are Zenith —Gateshead
- £30,000 - £35,000 a year
- Microsoft Office
- Communication skills
- Time management
2d
Operations Manager
RMT Accountants & Business Advisors —Newcastle upon Tyne
- Team management
- Organisational skills
- Communication skills
Managing Consultant
Leighton —Newcastle upon Tyne
- Full-time
- Hybrid work
- Management
- AWS
- Agile
- Annual leave
Quick apply
Administrator
AMS GROUP —Newcastle upon Tyne
- £25,000 - £32,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
4d
Account Manager/Director
Mediaworks —Newcastle upon Tyne
- Full-time
- Analysis skills
- Communication skills
- Annual leave
Client Advisor
Seventeen Group —Gosforth
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
Quick apply
Trainee Solicitor
Mills & Co. —Newcastle upon Tyne
- £33,000 a year
- Full-time
- Communication skills
- Time management
- Annual leave
Energy Consultant
Green Platypus Holdings LTD —Sunderland
- Up to £50,000 a year
- Part-time
- Sales
- Contracts
- In-person
- Sick pay
Quick apply
Contract Kitchen Designer
The Danesmoor Group —Newton Aycliffe
- From £30,000 a year
- Full-time
- AutoCAD
- Project management
- In-person
Quick apply
10d
Accounts Payable Assistant
KCR —Sunderland
- £28,000 - £32,000 a year
- Full-time
- Organisational skills
Quick apply
Contracts Manager
Green Leaf Engineering —Gateshead
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- In-person
- Free parking
Quick apply
10d

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client director jobs near roker, twr

Account Director

Teleperformance -
Gateshead

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Job details

Qualifications

Numeracy
Project management
Account management
Negotiation

Full job description

Overview

The Role

We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews.

Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective.

Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for:

Client Satisfaction
Clear and transparent internal financial awareness
Strong governance
Management of account managers (where applicable)
Delivery of gross margin commitments

Responsibilities

Senior day-to-day client contact
Financial forecasting
Input top line sales and direct costs taken from operations into contribution reporting where applicable
Tracking budget vs actual
Monthly GM tracking
Full action plans where GM falls below target
To identify Farming & Growth opportunities and pass these to the VP Client Services
Ensuring clear communications between the client and internal stakeholders
Contractual commitments and deliverables
Contract Change Notes / Variations
Strong governance – ensuring a clear audit of decisions
Driving continuous improvement agenda, working in partnership with TP Digital colleagues
Overseeing production and accuracy of MI
Invoicing and accounts receivable / aged debt
Working with Operations on tactical delivery / decisions of the account running
Weekly, Monthly and Quarterly review packs
Delivery of weekly, monthly and quarterly business reviews
Monthly / quarterly KSAT dip checks
Implementing client account plans
Change control

Candidate criteria - what we are looking for:

Experience

Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective
Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance
Ability to demonstrate how you have added value to a client’s business / service provision (client centricity)
An understanding of the metrics used and the pricing structure in operation within the contact centre environment
Experience of financial forecasting and invoicing
Competencies and specific skills
Solid understanding of how Account Management can influence achievement of business objectives
An understanding of how to work proactively and positively in partnership with both operations and client priorities
Excellent professional interpersonal skills.
The ability to build rapport and trust with clients and colleagues.
The ability to understand and communicate client requirements with a clear, positive and customer-focused message
Ability to influence and negotiate with others
High level of numeracy and literacy
Committed, enthusiastic, positive, resourceful and resilient

Apply Now

Refine Your Search

client director jobs in roker, twr

Account Director

Careers Adviser

Events Management Lecturer

Business Development Manager (BDM) - Sunderland - Circa 41k Package - 53k OTE Uncapped

Assistant Audit Manager - Audit Manager

Robotics Sales Manager

Legal Director/Partner - Private Client

Talent Partner (Initial 12 month FTC)

Funeral Director

Executive Assistant

Operations Manager

Managing Consultant

Administrator

Account Manager/Director

Client Advisor

Trainee Solicitor

Energy Consultant

Contract Kitchen Designer

Accounts Payable Assistant

Contracts Manager

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