Senior sales Work, Jobs in Roker, Twr (with Salaries)

Zara Newcastle Customer Experience Manager Maternity Cover
INDITEX —Newcastle upon Tyne
- Weekend availability
- Conflict management
- Training & development
- Retail management
Quick apply
Sales Team Leader
One Utility Bill —Newcastle upon Tyne
- £32,572.95 a year
- Full-time
- Organisational skills
- In-person
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Sales Team Lead - North East, UK
Modern Milkman —Gateshead
- £32,000 - £55,000 a year
- Weekend availability
- Team management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Gym Manager
The Confidence Coach —Newcastle upon Tyne
- £35,000 - £40,000 a year
- Full-time
- Customer service
- Recruiting
- Organisational skills
- Store discount
- Employee discount
Quick apply
10d
SENIOR CALL CENTRE AGENT
Verisure Services (UK) Limited —Newcastle upon Tyne
- £30,000 - £40,000 a year
- Part-time
- Sales
- Customer service
- English
- Employee discount
Quick apply
Management Trainee
SET THE PACE LIMITED —Middlesbrough
- From £28,500 a year
- Full-time
- Sales
- Business development
- Recruiting
- Free parking
Quick apply
11d
Senior Business Development Executive
Gilligan Engineering Services —Prudhoe
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Business development
- Travel
Quick apply
3d
Night Porter
The Roker Hotel —Sunderland
- £12.96 an hour
- Night shift
- Hospitality
- Hotel
- Guest services
- Free parking
- Employee discount
Quick apply
Senior Development and Delivery Manager
HomeGroup —Newcastle upon Tyne
- £65,000 a year
- Full-time
- Hybrid work
- Travel
- Construction experience
- Budgeting
- Life insurance
Permanent Healthcare Recruitment Consultant
Tyne Trust Healthcare —Gosforth
- £30,000 - £36,000 a year
- Full-time
- Nursing home
- Sales
- Databases
- Free parking
- Annual leave
Quick apply
10d
Senior Sales Negotiator
Signature North East —Whitley Bay
- Full-time
- Administrative experience
- Driving
- Organisational skills
Quick apply
8d
Fast Track Management Programme
Travis Perkins plc —Hartlepool
- Full-time
- Leadership
Senior Sales Associate
BADGE —Seaham
- £29,120 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Store discount
Quick apply
1d
Business Development Manager
Inspired Human Resources Ltd —Durham
- £39,000 - £43,000 a year
- Full-time
- Hybrid work
- Business development
- No degree
- Contracts
- Annual leave
Quick apply
11d
Mercedes-Benz Head of Business
Sytner —Sunderland
- Sales
2d
General Manager
Times Square Leisure Ltd —Newcastle upon Tyne
- £40,000 - £43,000 a year
- Weekend availability
- Bar
- Organisational skills
- In-person
Quick apply
5d
Sales & Lettings Manager
Giraffe Lets Ltd —Wallsend
- £28,000 - £35,000 a year
- Full-time
- Business development
- In-person
- Leadership
Quick apply
8d
Customer Success Lead
One Utility Bill —Newcastle upon Tyne
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Manager, Commercial Sales EMEA
Advanced Navigation —Newcastle upon Tyne
- Remote
- Writing skills
- Business development
- Analysis skills
5d
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply

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senior sales jobs near roker, twr

Zara Newcastle Customer Experience Manager Maternity Cover

INDITEX -
Newcastle upon Tyne

Quick apply

Job details

Full-time

Qualifications

Succession planning
Payroll administration
Complaint handling
Payroll management
Fashion retail
Performance management
Retail team management
Store management
Conflict management
Customer loyalty building
Customer interaction
Retail experience
Site housekeeping
Training & development
Loss prevention
Interpersonal troubleshooting
Retail management
Leadership
Communication skills
Time management

Full job description

Job Description: Customer Experience Manager Maternity Cover (Store-based) | Zara | UK & Ireland

Job purpose

To lead Zara’s customer experience across all sales channels by putting the customer at the centre of daily actions, developing strategies that improve store team performance and store sales, and ensuring the best possible in-store experience.

Contract

Full-time. Full flexibility required (evenings and weekends).

Reporting to

Store Director / General Manager.

Key responsibilities

Customer experience and omnichannel

Work with the management team to achieve and exceed store sales targets through enhancing customer experience.
Understand and analyse customer behaviour to implement strategies based on current and potential market trends.
Monitor customer experience performance, adapt strategies and ensure consistent follow-up.
Drive all omnichannel experiences, ensuring seamless integration of online with physical store experiences.
Stay up to date with Zara.com and digital marketing strategies to share key updates with the team and customers.
Partner with the Operations Manager to understand the customer journey, ensure sufficient cover in key service areas, and optimise resources using Orquest.
Support and train teams to resolve customer complaints and proactively reduce recurrence of incidents; maintain regular communication with the Customer Service Department.

People, wellbeing and capability building

Promote HR policies, procedures and the Code of Conduct by leading by example; contribute to a healthy and positive store atmosphere.
Lead and develop Customer Experts through performance reviews and PDPs using LEAP, monitoring progression and building succession plans.
Ensure correct implementation of customer experience training, including training on engagement-to-purchase and on product awareness, trends, vocabulary, devices and tools to close the sale successfully.
Implement strategies to meet customer needs by aligning customer profiles with team strengths; build loyalty-focused actions.
Own payroll processes and ensure ER processes are followed in line with company policy.

Store standards, security and ways of working

Support actions to minimise stock loss with the management team.
Ensure security and funds management procedures are followed rigorously, including cash desk support, discrepancy monitoring, banking follow-up and incident follow-up with L&P.
Maintain safe, organised working areas and uphold company Health & Safety requirements through housekeeping and safe working practices.
Act as an ambassador for the company’s sustainability project, supporting innovative and efficient ways of working.

Experience and qualifications (non-negotiables)

Proven experience in a senior store leadership role within fashion retail (Customer Experience Manager / Deputy Store Manager / Department Manager level or equivalent).
Strong understanding of the business from a commercial, operational and people perspective.
Demonstrable track record leading store customer experience strategy: improving service standards, engagement behaviours and customer satisfaction.
Confidence owning high-accountability routines including payroll/ER process compliance and customer complaint escalation.
Strong experience with store compliance and risk routines, including security/funds management processes and loss-prevention collaboration (where required by store).

The mindset we love

Customer-service driven, with strong communication, collaboration and problem-solving.
Confident managing and resolving conflict.
Strong organisation and time management; systematic and analytical in approach.
Influential and engaging leader; leads by example and develops others.
Creative thinker who can translate insight into practical strategies and follow-through.

INDINDITEXSM

Quick apply

Refine Your Search

senior sales jobs in roker, twr

Zara Newcastle Customer Experience Manager Maternity Cover

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SENIOR CALL CENTRE AGENT

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Fast Track Management Programme

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Sales & Lettings Manager

Customer Success Lead

Senior Manager, Commercial Sales EMEA

Customer Success Manager

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