Travel advisor Work, Jobs in Roker, Twr (with Salaries)

Vista Aftersales Advisor
Hays Travel —Sunderland
- Customer service
- Organisational skills
- Communication skills
- Employee discount
Retentions Advisor
Betr Outsourcing —Roker
- £24,784 - £35,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Paid training
- Health & wellbeing programme
Quick apply
1d
Retail Travel Advisor
TUI Group —Gateshead
- From £13.09 an hour
- Part-time
- Customer service
- Employee discount
4d
Service Advisor
Lookers —Sunderland
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
8d
Tesco Travel Money Advisor
Travelex —Newcastle upon Tyne
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
Customer Service Advisor
EE —Newcastle upon Tyne
- £13.35 - £13.66 an hour
- Full-time
- Customer service
Retail Apprentice Travel Advisor
TUI —Gateshead
- From £8.50 an hour
- Part-time
- Customer service
- Employee discount
3d
Veteran Liaison Support Officer (VLSO) Cumbria, Northumberland, Tyne & Wear
Walking With The Wounded —Sunderland
- £30,720 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
Customer Service Advisor
Kinaxia Transport & Warehousing —Washington
- Full-time
- CRM software
- Employee discount
Quick apply
Employer Engagement Co-ordinator
Gateshead College —Gateshead
- £26,109 a year
- Full-time
- Remote
- Customer service
- Employee assistance programme
2d
Retail Travel Advisor
TUI —Hartlepool
- From £13.09 an hour
- Part-time
- Customer service
- Employee discount
3d
ER Advisor
Akari Care —Newcastle upon Tyne
- £36,775 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Travel
Quick apply
18h
Sales Advisor
EE —Newcastle upon Tyne
- £13.35 - £13.66 an hour
- Full-time
- Sales
- Negotiation
Personal Wellbeing Advisor
Ingeus UK —Newcastle upon Tyne
- £28,755.00 - £28,755.41 a year
- Full-time
- Administrative experience
- IT
- Annual leave
- Employee assistance programme
4d
Business Advisor / Trainer
PNE Group —Newcastle upon Tyne
- £24,800 a year
- Temporary
- Microsoft Office
- Analysis skills
- Bachelor's degree
- Annual leave
Quick apply
23h
Senior Policy Advisor - Agri-Climate
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
7d
Stocktaker
nGeneration —Newcastle upon Tyne
- £26,000 - £28,000 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Careers, information, advice and guidance advisor
Ingeus UK —Durham
- £27,145 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Learning and Skills Advisor- Customer Experience
Gateshead Council —Gateshead
- £25,989 - £26,403 a year
- Full-time
- Hybrid work
- Childcare
- Customer service
- English
- Annual leave
- Employee discount
14d
Learning and Skills Advisor - Learner Voice
Gateshead Council —Gateshead
- £26,824 - £28,142 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Childcare
- Microsoft Excel
- Annual leave
- Employee discount
14d

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Vista Aftersales Advisor

Hays Travel -
Sunderland

Apply Now

Job details

Benefits

Employee discount

Qualifications

Customer service
Organisational skills
Communication skills
Negotiation
Time management

Full job description

Overview

This role is based within the Vista After Sales team and focused on providing an exceptional service to all Agents, Customers and Supplier partners for any Vista, Hays Beds & Hays Transfers existing booking queries.

Role Summary

Vista Aftersales is an operational team which receives high volumes of incomings calls and email enquiries from agents, supplier partners, other head office teams and customers needing assistance in resort. Our focus is ensuring exceptional service, efficiency and accuracy at all times whilst striving to hit team’s KPI’s.

Main Responsibilities

Booking Failures for Vista, Hays Beds, Hays Transfers.
Answering general booking questions.
Booking amendments Vista, Hays Beds, Hays Transfers.
Documentation requests.
Airport and In-resort calls.
Build and maintain relationships with agents, customers & supplier partners.
Identifying and meeting customers’ needs by always providing exceptional customer service.
Pro-actively attempt to minimise financial loss to the business wherever required.
Achieving individual and team KPI’s.
Effectively performing administration duties and follow processes accurately.
Sourcing additional product (different room type/board basis etc.) and manual Hays Beds & Hays Transfers bookings.
Working on various booking exception reports ensuring they are always kept up to date.
Aid internal/external agents and customers in a crisis for Vista, Hays Beds, Hays Transfers.
Assist in minimising losses to the business wherever necessary.
Process errata and schedule changes accurately & effectively

Qualifications & Experience

Experience of working in a similar type of service role
Previous travel experience

Customer Service

Deliver exceptional customer service to all internal and external agents and customers

Skills

Good organisational and time management skills
Good negotiation skills
Good attention to detail
Good understanding of in-house products/systems and external supplier products/systems
Resilient
Ability to work in a fast-paced call centre environment
Good administration skills

Teamwork

Enthusiastic and proactive with the ability to work independently (self - motivated) and as part of a team
Ability to work effectively with people from diverse backgrounds
Open to change and flexible to suit business needs

Communication

Good verbal and written communication skills
Ability to liaise with staff on various levels
Ability to always remain professional

Values

Commitment to contribute to the growth of the business and the development of the team
Ensure that the Hays Travel values are always demonstrated and that others follow this standard

General

To undertake any other duties that fall into the job criteria
To conform with all company policies and procedures including Health & Safety
To treat all employees, customers and suppliers with dignity and respect
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

Supportive
Motivational
Innovative
Loyal
Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

Apply Now

Refine Your Search

travel advisor jobs in roker, twr

Vista Aftersales Advisor

Retentions Advisor

Retail Travel Advisor

Service Advisor

Tesco Travel Money Advisor

Customer Service Advisor

Retail Apprentice Travel Advisor

Veteran Liaison Support Officer (VLSO) Cumbria, Northumberland, Tyne & Wear

Customer Service Advisor

Employer Engagement Co-ordinator

Retail Travel Advisor

ER Advisor

Sales Advisor

Personal Wellbeing Advisor

Business Advisor / Trainer

Senior Policy Advisor - Agri-Climate

Stocktaker

Careers, information, advice and guidance advisor

Learning and Skills Advisor- Customer Experience

Learning and Skills Advisor - Learner Voice

I want to receive the latest job alerts for travel advisor in roker, twr

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