Community manager Work, Jobs in Romford, Gtl (with Salaries)

Lead Customer Journey Manager
Lloyds Banking Group —London
- £92,701 - £109,060 a year
- Full-time
- Hybrid work
- Continuous improvement
5d
Community Manager
Morro UK —Canada Water
- £30,000 - £35,000 a year
- Full-time
- Front desk
- In-person
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
11d
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Nursery Manager
Fledgelings Day Nursery —Romford
- £33,600 - £40,000 a year
- Full-time
- Childcare
- Management
- English
- Free parking
- Health & wellbeing programme
Quick apply
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
14d
Wellness Manager
Glass House Retreat —Upminster
- From £33,000 a year
- Weekend availability
- Hospitality
- Customer service
- Team management
- Free parking
- Store discount
Quick apply
Events Planner
The HR Surgery —London
- £34,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Partnership Manager
Safer Business Network Ltd —London
- £43,250 a year
- Full-time
- Hybrid work
- Management
- Business development
- Supervising experience
- Annual leave
Quick apply
11d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Leaving Care Administrator
Finefair Ltd —Ilford
- £12.71 - £14.00 an hour
- Full-time
- Working with children
- In-person
- Communication skills
Quick apply
1d
Community Manager
PEI Group —London
- Presentation skills
- Organisational skills
- Communication skills
School Trip Coordinator
The School Trip —London
- £26,500 a year
- Overtime
- Hybrid work
- CRM software
- Customer service
- Communication skills
- Profit sharing
- Health & wellbeing programme
Quick apply
1d
Entertainment & Performance Manager
Bam Karaoke Box —London
- £42,500 - £48,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Annual leave
- Employee discount
Quick apply
13d
ADHD Assistant Psychologist
Oxleas NHS Foundation Trust —Sidcup
- £33,262 - £36,027 a year
- Full-time
23h
Operational Support Team Member
St John Ambulance —Dagenham
3d
Tesco Travel Money Advisor
Travelex —Hornchurch
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
People Assistant
Pinnacle Group —Chelmsford
- £25,000 - £26,000 a year
- Hybrid work
- Microsoft Outlook
- Administrative experience
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
Team Manager- Navigator
Shaw Trust —East London
- £38,266 - £44,643 a year
- Annual leave
- Employee assistance programme
ONLS Sessional Tutor
Newham Council —Woolwich
- £30.70 - £32.60 an hour
- Part-time
1d
Regional Customer Relationship Manager
Barchester Healthcare —Rayleigh
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply

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Lead Customer Journey Manager

Lloyds Banking Group -
London

Apply Now

Job details

Full-time
£92,701 - £109,060 a year
5 days ago

Benefits

Company pension

Qualifications

Continuous improvement

Full job description

End Date

Thursday 25 June 2026

Salary Range

£92,701 - £109,060

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Job Description

Job Title: Lead Customer Journey Manager

Salary: £92,701 - £109,060

Location: London

Hours: Full-time

Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our London office. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you’ll be doing:

This is your opportunity to shape how lending journeys work at scale by making them faster, simpler and more effective for both colleagues and customers as part of a major transformation programme.

As a Lead Customer Journey Manager, you’ll play a critical role in shaping our customer and colleague experience as part of the lending and credit transformation across Business & Commercial Banking. You’ll lead and develop a team of journey specialists while being accountable for shaping and delivering end-to-end colleague journeys that enable the fastest, simplest and most effective customer outcomes.

You’ll own end-to-end journeys, designing and delivering experiences that reduce complexity, increase automation and improve speed to decision and fulfilment. You’ll translate customer outcomes into intuitive workflows and journeys, enabling Relationship Managers, Credit teams and operational colleagues to deliver consistently high-quality results.

Working closely with Product Owners, Engineers and cross-functional teams, you’ll bring journey vision to life. Balancing experience, risk and technical constraints while driving delivery through to outcomes.

Operating across a complex lending environment, you’ll align various systems and partners, using data and insight to continuously improve performance

Why join us?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone, make change happen and challenge the status quo. Sound like you?

What we’re looking for:

5+ years’ experience delivering end-to-end customer or colleague journeys in complex, multi-stakeholder environments, including large-scale transformation
Confirmed experience leading and developing teams, driving performance and delivering through others
Experience in customer journey mapping, including applying “jobs to be done” methodologies to shape design decisions
Strong data literacy, using customer insights, metrics and analytics to inform decisions and drive continuous improvement
Excellent stakeholder management and influencing skills, with experience engaging senior stakeholders across business, risk and technology
Experience aligning journey design across multiple platforms and systems, with the ability to operate as the single point of accountability across teams

And any experience of these would be great:

Understanding of commercial lending, credit processes and associated risk, governance and fulfilment activities
Experience of customer journey delivery within technology platforms, with knowledge of engineering practices

We know that great talent comes from many backgrounds. Whilst this advert may reference specific experience, we recognise that skills are developed in different ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies

Like what you hear? Join us!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Apply Now

Refine Your Search

community manager jobs in romford, gtl

Lead Customer Journey Manager

Community Manager

Relationship Manager

Nursery Manager

Customer Experience Manager

Wellness Manager

Events Planner

Partnership Manager

Head of CS - Under 18s Services

Leaving Care Administrator

Community Manager

School Trip Coordinator

Entertainment & Performance Manager

ADHD Assistant Psychologist

Operational Support Team Member

Tesco Travel Money Advisor

People Assistant

Team Manager- Navigator

ONLS Sessional Tutor

Regional Customer Relationship Manager

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