It support specialist Work, Jobs in Rosedale, Hrt (with Salaries)

Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
12d
IT Support Technician
Pharmaron —Hoddesdon
- Computer Science
- Customer service
- Laboratory experience
1d
IT Specialist
Saxton 4x4 —Chelmsford
- Up to £35,000 a year
- Full-time
- Computer Science
- Customer service
- Engineering
Quick apply
6d
IT Support Specialist
Pharmaron —Hoddesdon
- Azure
- Computer Science
- Windows
14d
IT Support Specialist
PPHE Hotel Group —London
- Hotel
- IT
- Employee assistance programme
- Employee discount
Quick apply
2d
IT Support Assistant
Monica Vinader —London
- Travel
- IT
- In-person
Quick apply
13d
ICT Support Officer
Freedom from Torture —London
- £35,191 - £45,925 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
Quick apply
8d
IT Support Engineer
Bouygues Construction —London
- Full-time
- Remote
- Customer service
- IT
- Communication skills
- Annual leave
- Life insurance
5d
Customer Service Agent (20hrs per week)
DNA Payments —London
- Remote
- CRM software
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
1d
Technical Support Engineer for Cybersecurity Startup
RoboShadow —Brentwood
- £26,500 - £32,000 a year
- Full-time
- Software troubleshooting
- Travel
- IT
Quick apply
2d
Tech Support (Remote Position)
WizzHosting —London
- Remote
IT Service Desk Analyst
ONS —Hatfield
- £25,000 - £28,000 a year
- Weekend availability
- Spanish
- Microsoft Outlook
- Customer service
- Free parking
- Gym membership
Quick apply
12d
Support Analyst
Enroly —London
- £30,000 - £33,000 a year
- Part-time
- Hybrid work
- Organisational skills
- APIs
- Communication skills
- Work from home
- Life insurance
Quick apply
13d
IT Intern (Part-time)
Imprivata —Uxbridge
- £19 - £20 an hour
- Part-time
- Customer service
- Windows
- Microsoft Office
2d
1st Line Support Analyst
Aquis Exchange —London
- Hybrid work
- Spanish
- Microsoft Office
- IT
Quick apply
12d
IT Service Desk Technician
Emeria —London
- £25,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Employee discount
Quick apply
1d
IT Support Engineer (1st / 2nd Line)
EnviroWales Limited —Hoddesdon
- From £30,000 a year
- Full-time
- Azure
- Customer service
- Travel
Quick apply
Helpdesk Specialist
Masters Of Mindset Ltd. —Uxbridge
- £35,000 - £38,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Windows
- IT
- Referral programme
Quick apply
1d
Connect EPR Helpdesk Support
The Royal Marsden NHS Foundation Trust —Chelsea
- £38,488 - £46,852 a year
- Full-time
- Customer service
- Communication skills
1d
Desktop Support Specialist
Fragomen —London
- Full-time
- Microsoft Office
- IT
- In-person
- Annual leave
- Employee assistance programme

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Remote Support Desk Operative

Titchfield Group
Essendon

Quick apply

Job details

Permanent | Full-time
£27,500 - £30,000 a year
12 days ago

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

Desktop support
Software troubleshooting
Technical support
Analysis skills
IT support
Mac OS
IT
Communication skills
Help desk

Full job description

About Us

Established in 1994, Titchfield Group is one of the UK’s largest providers of both Out of Home advertising and commercial property refurbishment services, with offices in both Cardiff, Cuffley, Morecambe, Germany, and Spain.

With over 30 years’ experience in the media, building and commercial sectors, our owners have created, developed, and delivered successful campaigns and projects. This covers a range of building services, including to large scale construction developments.

The Role

Titchfield Digital Support Ltd is seeking a skilled and customer-focused Remote Support Desk Operator to provide technical assistance to clients and internal teams. This role involves diagnosing and resolving issues remotely, offering expert guidance, and ensuring a seamless digital support experience. The ideal candidate should have strong problem-solving skills, technical expertise, and excellent communication abilities.

Duties include:

Provide first-line technical support to customers via phone, email, and remote access tools.
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
Escalate complex issues to senior technicians when necessary and ensure timely resolution.
Maintain detailed records of customer interactions and technical solutions.
Set up, configure, and troubleshoot routers, PCs, and network devices.
Log and manage service requests through the IT ticketing system.
Proactively monitor systems and digital platforms to identify potential issues.
Assist in performing software updates, patches, and system maintenance remotely.
Ensure security protocols and best practices are followed when handling sensitive data.
Guide customers through technical procedures and best practices.
Provide clear, step-by-step instructions to resolve user issues effectively.
Maintain professionalism and patience while handling customer inquiries and complaints.
Work closely with internal teams to improve service efficiency and customer experience.
Document common technical issues and develop knowledge base articles for future reference.
Stay up to date with industry trends and emerging technologies to enhance support quality.

What is expected of you

A relevant IT or technical support qualification (Diploma, Certification, or Degree).
Previous experience in a technical support, IT helpdesk, or remote support role preferred.
Familiarity with troubleshooting Windows, macOS, and network-related issues.
Strong problem-solving and analytical skills.
Excellent verbal and written communication abilities.
Ability to explain technical concepts in a clear and simple manner.
Experience with remote support tools and ticketing systems.
Ability to work independently and manage multiple support requests efficiently.

What will we do for you

Employee discounts to Bright Exchange
28 days holiday
Company pension
Company uniform
Ongoing training support
Multifunction Tester Equipment provided
Specialist tools & equipment provided

What to do next

This is a fantastic opportunity for the right candidate to join a growing team, and growing company. Please only apply if you meet the following criteria.

If you’re interested in applying for our job role, please click ‘apply now’ and we look forward to hearing from you soon!

Job Types: Full-time, Permanent

Pay: £27,500.00-£30,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

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