Position: Credit Controller
Reports to: Finance Manager
Direct Reports: None
Pay Rate: Up to £14.50 per hour
21 hours per week, distributed over 3 days (Monday to Friday), excluding a 1-hour unpaid lunch
This is an office-based position located at the FINECLEAN Head Office, Worcester.
About Us
Our Purpose:
At FINECLEAN, our purpose is to “educate and empower our people and clients, through our
passion for being the best whilst making a difference in our sector.” We strive to provide best-in-
class cleaning services for schools, offices, events, and commercial contracts across the UK.
We believe a clean and hygienic environment not only enhances a company’s image but also
creates a positive and productive atmosphere for staff and visitors. Our aim is to build lifelong
partnerships with our clients through exceptional service and a broad range of offerings. We are
committed to staying at the industry’s forefront, continuously developing new techniques and
embracing eco-friendly alternatives whenever possible.
Our Vision:
Established in 2016, FINECLEAN’s vision is to be “a supportive and progressive community with
a cultural difference.” Our professional team, specialised cleaning techniques, and meticulous
attention to detail have earned us a reputation for reliability and quality. With a team of over
120, we provide year-round quality cleaning services throughout the Midlands.
Our Values:
Empowerment – Uplifting and adding to each individual
Quality – Best in class, in all aspects
Respect – Valuing all in high regard
Recognition – Celebrating efforts together
Accountability – If we commit, we complete
Innovation – Continuous pursuit of improvement
Role Overview
The Credit Controller will play a vital role in ensuring the financial stability and efficiency of the
business by managing client accounts, monitoring outstanding payments, supporting budget
management, and maintaining positive relationships with clients.This role supports the Finance Manager in all aspects of credit control and invoicing, helping to
maintain accurate financial records and effective communication between the finance team
and operational departments.
Key Responsibilities
- Administer payroll accurately and respond to any employee payroll queries
- Credit Control and Invoicing
- Raise and issue client invoices in line with contractual terms and timelines.
- Monitor the debtor ledger daily to identify overdue accounts and take proactive
measures to recover outstanding debts. This will also include the management of
relationships with debt collection agencies and proactively enforce the collections
process.
- Contact clients via phone and email to resolve payment queries and ensure prompt
settlement.
- Maintain accurate and up-to-date records of all communications and transactions.
- Support the Finance Manager with cashflow reporting and debt analysis.
Administration, Reporting, and Budget Management
- Maintain client credit limits and update the system with any changes approved by
management.
- Support the Finance Manager with monitoring budgets, analysing variances, and
flagging potential risks to financial performance.
- Contribute to the preparation of monthly financial reports and annual budget reviews.
- Support in the month-end close process by ensuring all debtor-related entries are
accurate.
Client Relations
- Build and maintain strong relationships with clients to support smooth payment
processes.
- Respond promptly to client queries regarding invoices, statements, and payment terms.
- Escalate persistent payment issues to the Finance Manager when appropriate.
Operational Support
- Collaborate with Contract Managers and other departments to resolve invoice disputes.
- Support the finance team with ad hoc administrative duties as required.
- Always maintain confidentiality of financial and client data.
Person Specification
Essential Skills and Attributes:
- Prior experience in credit control, finance administration, or a similar role.
- Strong organisational and communication skills, both written and verbal.
- Proficient in Microsoft Excel and accounting software (e.g., Xero, Sage, QuickBooks or
equivalent). Attention to detail and high level of accuracy in data entry and record keeping.
- Ability to manage time effectively and prioritise multiple tasks.
- Positive, professional, and client-focused attitude.
Desirable:
- Experience working within a service or contract-based business environment.
Key Competencies
- Financial accuracy and attention to detail
- Analytical thinking and problem-solving
- Communication and interpersonal skills
- Team collaboration and adaptability
- Accountability and ownership of tasks
- Budget awareness and cost control
We reserve the right to review and revise the job description at any time.
Job Type: Full-time
Pay: Up to £14.50 per hour
Benefits:
- Company pension
- On-site parking
- Sick pay
Work Location: In person
