Customer service manager Work, Jobs in Rothwell, Nth (with Salaries)

General Manager
BCA —Corby
- £70,000 - £80,000 a year
- Monday to Friday
- Continuous improvement
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
2d
Global eCommerce Manager – Maternity Leave Cover
Woolroom Inc —Oakham
- £50,000 - £60,000 a year
- Temporary
- Hybrid work
- Analysis skills
- Project management
- APIs
- Free parking
- Work from home
Quick apply
5d
Boutique Manager
Letters From Florence —Market Harborough
- £13.00 - £13.50 an hour
- Part-time
- Customer service
- Merchandising
- In-person
- Free parking
- Store discount
Quick apply
9d
Customer Service Team Manager
Globus Medical —Northampton
- Full-time
- Customer service
- English
- Microsoft Office
Customer Service Manager
Berkeley Group —Milton Keynes
- Customer service
- Leadership
- Annual leave
Quick apply
Store Manager - Northampton *New Store Opening*
Oak Furnitureland —Northampton
- £60,000 - £66,950 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
13d
Jaguar Land Rover Business Manager
Sytner Group —Northampton
- Weekend availability
- Sales
- Accounting
- Retail sales
Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
- Leadership
Quick apply
Business Development Manager (BDM) - Market Harbourgh - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Market Harborough
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Head of Product
cinch —Milton Keynes
- Monday to Friday
- Hybrid work
- Employee assistance programme
Quick apply
Venue Manager (salary plus profit share)
Thomas Reminton ltd —Melton Mowbray
- From £40,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
- Profit sharing
- Employee discount
Quick apply
9d
Label Operations Manager
NEXT —Leicester
- £50,000 - £90,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Free parking
- Employee discount
6d
Branch Manager
Screwfix —Rushden
- Up to £36,300 a year
- Full-time
- Management
- Sales
- Retail management
- Annual leave
- Employee discount
9d
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Trainee Shop Manager
Farmfoods —Bedford
- £32,648.16 - £35,306.88 a year
- Full-time
- Retail management
- Annual leave
- Employee discount
Quick apply
6d
Centre Manager - Stamford
HiQ Tyres and Autocare —Stamford
- Full-time
- Management
- Project management
- Leadership
- Employee discount
- Referral programme
Quick apply
Customer Support Manager
Taylor Wimpey —Leicester
- Communication skills
- Annual leave
- Employee discount
2d
Team Manager
Royal Mail Group —Crick
- Full-time
- Leadership
- Communication skills
- Annual leave
7d
Strategic Project Manager - Customer Experience
RS Group —Corby
- Hybrid work
- English
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
13d
Associate Delivery Manager
HMGCC —Milton Keynes
- £53,761 a year
- Overtime
- Project management
- Communication skills
- Free parking
- Annual leave
2d

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General Manager

BCA -
Corby

Quick apply

Job details

Permanent
£70,000 - £80,000 a year
2 days ago

Benefits

Company car
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Driving Licence
Operations management
Six Sigma
Continuous improvement
Driving
IT
Leadership
Communication skills

Full job description

About The Role

Job Title: General Manager

Salary: £70,000 - £80,000 Per Annum + Company Car or Cash Allowance

Location: Corby

Working Hours: Monday – Friday (08:00 – 17:00)

Job Status: Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Main Purpose of The Role:

The cinch Corby estate is the centre of cinch operations, it is imperative that we continue to find synergies to push the operational efficiency, volume and quality to support business success. You will be responsible for all productive departments and the delivery of volume and quality targets. As well as preparing in excess of 800 retail units per week. You will be expected to support aftersales, despatch, post-sale repairs and route cause analysis to ensure preparation standards meet customer expectations and post-sale costs are kept under control.

You will ensure that budgetary, business and people targets are delivered whilst adhering to all company and legal standards.

Note: Employees are expected to carry out such other duties as may reasonably be required in order to grow and evolve the business.

Key Responsibilities:

Full people leadership of the departmental managers and team leaders, ensuring a culture of self-improvement, training, teamwork, coaching, mentoring and succession planning to maintain the highest level of staff engagement at all levels of the (300+) FTE staff and supplier staff headcount.
Be consistent with the cinch values to guarantee market leading operational excellence and best in class customer experience
Set prioritisation of work across multiple processes and teams ensuring operational efficiency and coverage
Ensure adherence to quality standards and apply continuous improvement to meeting these standards
Ownership of post sales repairs both pre- and post-delivery allowing delivery timeframes to be met and customer satisfaction to be achieved. Management of customer facing elements of these processes
Work with finance team to ensure cost tracking, benefits and efficiency of changes, KPI’s and utilisation of resource
Produce insightful data and slide decks for both internal comms and wider stakeholder updates
Working closely with the cinch leadership team to understand support common objectives and keep aligned as well as working with onsite peers to ensure all areas across prep, store and logistics are supported adequately
Working in collaboration with other departments, divisions and group companies, to drive efficiency and process standardisation including use of new technology
Accountable for safety, wellbeing and legal compliance of all staff, suppliers and customers onsite
Own, support, manage and communicate project initiatives, manage and lead any ad-hoc projects. Produce reports detailing the results of any said projectsFlexible working is required to cover a 24/7 operation

Knowledge and Experience Required:

ESSENTIAL

Exceptional people and leadership experience of large teams
Operational management and leadership
Ability to monitor, forecast, budget and identify trends and opportunities
Articulate, with ability to communicate effectively in all and any scenario whether in person or via other communication channels
Ability to understand and resolve complex problems at route cause
Focused mindset of service improvement, continuous improvement and operational excellence
IT skills and data literate
Full UK driving license

PREFERABLE

Operational experience on a large scale
Motor industry knowledge and technical experience useful
Continuous Improvement systems (Six Sigma/Lean etc)

TECHNICAL SKILLS REQUIRED

Leadership and people development
Data and Analysis
Strong Communication through multiple channels
Computer and digital competency
Financial Acumen
Problem Solving
Delegation and Time management

STAKEHOLDER ENGAGEMENT

You will need to work closely with your dedicated business partners from finance and HR, have strong relationships with centralised functions, Inventory team, Retail Support, Group Procurement, Group Health & Safety, Yard, Logistics and others as well as aligning with other prep centres.

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

Onsite parking
Company Pension Scheme
Cycle to work scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Quick apply

Refine Your Search

customer service manager jobs in rothwell, nth

General Manager

Global eCommerce Manager – Maternity Leave Cover

Boutique Manager

Customer Service Team Manager

Customer Service Manager

Store Manager - Northampton New Store Opening

Jaguar Land Rover Business Manager

Customer Experience Manager

Business Development Manager (BDM) - Market Harbourgh - Circa 41k -Package 53k OTE Uncapped

Head of Product

Venue Manager (salary plus profit share)

Label Operations Manager

Branch Manager

Ticketing Manager

Trainee Shop Manager

Centre Manager - Stamford

Customer Support Manager

Team Manager

Strategic Project Manager - Customer Experience

Associate Delivery Manager

I want to receive the latest job alerts for customer service manager in rothwell, nth

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