Finance partner Work, Jobs in Rowley Regis, Wmd (with Salaries)

Service Desk Analyst
Busy Bees —Burntwood
- Full-time
- Travel
- Communication skills
FP&A Finance Business Partner
Safran —Wolverhampton
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
Compliance / Accounts Officer
Twenty Fifth Avenue Ltd —Birmingham
- £30,000 - £36,000 a year
- Full-time
- In-person
- Annual leave
Quick apply
Financial Assistant
Rising Stars Property Solutions CIC —Halesowen
- £14 - £16 an hour
- Part-time
- In-person
- Office experience
Quick apply
Head of People and Culture
WMGC —Birmingham
- £80,000 - £90,000 a year
- No degree
- Mentoring
- Recruiting
12d
Head of Business Risk and Control (Retail)
OSB Group —Wolverhampton
- From £100,000 a year
- Full-time
- Hybrid work
- Communication skills
- Banking
- Annual leave
2d
Finance Manager
Bushell Investment Group Limit —Willenhall
- £45,000 - £50,000 a year
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
Quick apply
Customer Account Manager
Evlo —Dudley
- Financial services
- Communication skills
- Employee discount
Quick apply
3d
Accounts Payable Assistant - 12 month FTC
Pinsent Masons —Birmingham
- Full-time
- Computer literacy
- Communication skills
Charity Administrator and Compliance Officer
Community Transformers —Wolverhampton
- £26,000 - £34,000 a year
- Full-time
- Microsoft Outlook
- Databases
- Administrative experience
- Free parking
Quick apply
1d
Digital Account Director
Yell Ltd —Stafford
- £51,000 a year
- Full-time
- Remote
- Business development
- Training & development
- Employee assistance programme
- Life insurance
Quick apply
Senior FP&A Analyst (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- Analysis skills
- Analytics
- Annual leave
Quick apply
4d
Watch Repairs Administrator
Signet —Birmingham
- Part-time
- In-person
- Communication skills
- Employee discount
Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Data analysis skills
- Training & development
- Banking
- Employee assistance programme
Finance Business Partner
BELFOR UK Ltd —Tamworth
- £50,000 - £55,000 a year
- Full-time
- Continuous improvement
- In-person
- Communication skills
Quick apply
4d
Client Accounts Assistant
Carter Jonas —Birmingham
- Monday to Friday
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Referral programme
3d
Finance Director
MBP Door Solutions —West Bromwich
- £100,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Free parking
- Work from home
Quick apply
3d
Site Manager
Steris —Birmingham
- Full-time
- Management
- Business development
- Continuous improvement
Quick apply
Project Coordinator
TXO Group —Solihull
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Annual leave
Quick apply
9d
Head of Surface Access and Digital Revenue
Birmingham Airport —Birmingham
- Business development
- Presentation skills
- Team management
10d

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Service Desk Analyst

Busy Bees -
Burntwood

Apply Now

Job details

Permanent | Full-time

Qualifications

Technical troubleshooting
Customer service call handling
ITIL Certification
Driving Licence
Inbound customer enquiry call handling
Report generation
Stakeholder collaboration
Stakeholder liaison
Incident queue management
User account provisioning
Ticket management
Internal department liaison
Microsoft Office Suite
User account management
IT permissions management
Ticket management systems
Mobile device management
Technical writing
Management reporting
Customer support
Application support
Communication skills
Active Directory
Remote diagnostics
Mobile devices

Full job description

Role Overview:

Job Title: Service Desk Analyst

Reports to: Service Desk Manager

Employment type: Full time permanent,

Based: Burntwood - 4 days a week in the office required

Salary: Competitive

About the role

The Tech and Change Service Desk Analyst plays a vital role in ensuring our centres and central teams have the technology they need to deliver exceptional service every day. You’ll be at the heart of keeping systems running smoothly, supporting colleagues across the organisation and helping to resolve technical issues quickly and effectively.

Working as a key point of contact for IT support, you’ll respond to and manage a range of queries through calls, emails and the self-service portal, ensuring issues are handled efficiently and within agreed service levels. Your work will span supporting core systems such as O365 and Active Directory, troubleshooting hardware issues remotely, and coordinating the supply of new equipment with external vendors.

About Busy Bees

Established in 1983, Busy Bees is now not only the largest but also the leading provider of childcare in the UK and the fourth largest provider in the world, with just under 1,000 centres globally to date. This is an exciting time to join us as we continue to grow our UK estate and support families in new communities.

About the Benefits

Sector leading Family Leave
Big Benefits. Dedicated 24/7 employee benefits platform Hive (Reward Gateway)
with retail, cinema, and travel discounts
35% Childcare discount.
33 days holiday inclusive of bank holidays and an extra day off for your birthday every year
Further Training and development.

Role Responsibilities:

Responsibilities

Working as part of the Technology and Change service desk - as necessary - to provide first class support to satisfy the needs of our internal customers.
Progressing support calls and liaising with technology and change staff, and third-party vendors and suppliers to ensure the prompt resolution of all requests to agreed SLA and OLAs.
AD Management, with the creation of new users, day to day support issues, and managing leaver accounts, to an industry best practice standard.
Developing and maintaining strong working relationships with stakeholders at all levels, maintaining the high levels of trust the current team have earnt.
Resolving complex hardware / internet issues remotely through troubleshooting carried out over the phone. If unsuccessful, liaising with third parties, owning the ticket until resolution.
Android Phone and Tablet Device Issue resolution and device management.
Documenting resolutions to build up internal knowledge documents, and create help documents that can be shared with the wider teams.
Co-coordinating and actioning requests for access to systems, within established parameters, with agreed business owners.
Generation of reports demonstrating key KPIs are being achieved.
Ordering of hardware, prioritisation to hit budget targets, and ensuring the right hardware is provided to meet the needs of the business.
Occasional travel to nursery centres to deep dive challenging issues.

Required Qualifications:

Key Skills and Experience

Experience supporting a Microsoft 365 environment, including Active Directory and Office applications.
Mobile Device Management experience, including maintenance, troubleshooting, and procurement.
Experience using IT service desk / ticket management systems.
Ability to produce KPI and performance reports using Microsoft Office.
Understanding of the importance of finance and payroll systems within a business environment.
Experience working with third-party suppliers to support service delivery and issue resolution.
Exposure to small system changes and coordination across multiple stakeholders and vendors.
Strong technical troubleshooting skills across hardware, software, and connectivity issues.
Strong communication skills with a clear, professional telephone manner.
Ability to translate technical issues into simple, non-technical language.
Highly organised with strong prioritisation skills and the ability to work independently.
Calm, logical problem-solver with a strong customer service focus.
Collaborative team player, confident working across internal teams and external partners.
Full UK driving licence.

Desirable Requirements

ITIL v3 or v4 Foundation.
Knowledge of the early years or multi-site operational environments.

Apply Now

Refine Your Search

finance partner jobs in rowley regis, wmd

Service Desk Analyst

FP&A Finance Business Partner

Compliance / Accounts Officer

Financial Assistant

Head of People and Culture

Head of Business Risk and Control (Retail)

Finance Manager

Customer Account Manager

Accounts Payable Assistant - 12 month FTC

Charity Administrator and Compliance Officer

Digital Account Director

Senior FP&A Analyst (UK Remote)

Watch Repairs Administrator

Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham

Finance Business Partner

Client Accounts Assistant

Finance Director

Site Manager

Project Coordinator

Head of Surface Access and Digital Revenue

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